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myHermes changes prices for parcels up to 2kg

By Chris Dawson August 16, 2016 - 12:15 pm

myHermes have changed their pricing structure. They’ve replaced their up to 1kg and 1-2kg price bands with a 0-2kg Small and a 0-2kg medium parcel size and weight.

The net effect of this is that if you are sending a parcel less than 1kg you might pay more (£3.95 instead of £2.75 at a Parcelshop) and if you send a parcel up to 2kg you might end up paying less. The price you pay will depend on the size of your parcel.

The price bands for parcels weighing more than 2kg have not been changed so there it’s business as usual.

The new prices are:

New myHermes pricing

We don’t know the exact size allowances, myHermes say that “When entering your parcel size, you will be presented with two new options “0-2kg Small” and “0-2kg Medium” alongside an icon of a parcel confirming our small and medium parcel dimensions”.

  • Max
    9 months ago

    New sizes are detailed there:

    https://www.myhermes.co.uk/home/help/news/Small-Medium-Parcel-Sizes.html

    It also looks like old prices are still available of you know how to access them:

    “Please note: These changes will only be available using our “send a parcel” process. If you have an eBay, Amazon, or upload via CSV and you want to benefit from the new rates, you will need to send your parcels using our single “send a parcel” process. “

    • Steven
      9 months ago

      I’m hoping so Max. I import from eBay, and could do CSV if needed. The wording is a bit unclear. Nobody would want the changes to be available!

      I send a 100+ per week. Using their “send a parcel” service, 80% will jump from £2.75 to £5.95. The other 20% will jump to £3.95.

      I have a OBA account, if these new prices are applied even when importing data, I will go back to sending my parcels RM48 for £2.50.

      All my parcels are low weight, long and thin. They are either square or triangular cross-section with 7cm sides. All have a very low volume!

      A typical parcel would be 80x7x7cm (400g). Hermes are delusional if they think I’m going to pay £5.95

    • Max
      9 months ago

      Hi Steven

      I have the same issue: what I send through Hermes are only oversize tubes (92cmx5cm) which incidentally are 2cm too long for RM48.

      And I understand their new prices the same way you do: it looks like under 2kg is now restricted to the new sizes.

      With no Parcelshop within driving distance, I have to pay Hermes courier prices, which means it they do implement the change the way we fear, Hermes will work out to be the same price as Interlink/DPD. If that is the case I know which one I will use…

    • Sam
      9 months ago

      If you are sending 100+ per week you should benefit from a collection and lower prices…have you spoken to an account manager?!

    • Steven
      9 months ago

      Their website says you need to be doing 150 per week.

      http://www.myhermes.co.uk/our-services/business-accounts.html

  • Lotus nut
    9 months ago

    I received email about this too, what is not clear in the pricing table is how much it costs to send parcel under 2 kilo if its longer or larger than dimensions of small or medium. Am now 104 in the live assist queue waiting to ask for clarification.

  • Steven
    9 months ago

    0-2kg Small: 45cm x 35cm x 16cm

    0-2kg Medium: 61cm x 46cm x 46cm

    • 9 months ago

      These are exactly the same Small / Medium sizes as the Royal Mail.

      The main graphic to this article is incorrect; the third line should read 2-5Kg – this has since been corrected on the hermes website.

      But as noted above, what happens if the parcel is under 2Kg, but fits into neither Small or Medium size? Are they about to amend the overall size restrictions to exclude long tubes etc.

      Also, as per usual, less than 48 hours warning of these (possibly ill thought out) changes …. at least Royal Mail are obliged to give a minimum 30 days notice.

    • Chris
      9 months ago

      ‘But as noted above, what happens if the parcel is under 2Kg, but fits into neither Small or Medium size? Are they about to amend the overall size restrictions to exclude long tubes etc.’

      That is what I’m waiting for clarification on, I’ve changed our postage prices to compensate this.
      I usually use the ‘send a parcel’ process as I find copy and pasting so quick.
      But as the other posters have said, I may have to use the other process which may take a little longer but be saving £3.20/parcel.

  • 9 months ago

    Just to say the main graphic is incorrect; the third line should read 2-5Kg is £5.95 (this has since been corrected on hermes website). Earlier poster worried about possible jump from £2.75 to £5.95 … you can rest a little easier! some will increase, but to £3.95

    The Small / Medium sizes are exactly the same as Royal Mail sizes.

    • Steven
      9 months ago

      They seem to be making it up as they go. According to the website, there is no longer a size restriction on the new 0-2kg medium band. Other than the usual 120cm max length and 245cm combined.

      That’s still a jump to £3.95 for 80% of mine though. Obviously my business will go elsewhere if it needs to.

      They need to exclude postal tubes (and similar) from these restrictions

    • Chris
      9 months ago

      Your first sentence is accurate Steven.
      Though, I can deal with a £1.20 increase as opposed to what was a potential £3.20 increase.

    • Steven
      9 months ago

      Make that a jump to £3.95 for 100% of mine.

      I’m impatient to upload data after midnight and see what price I’m given. Fingers crossed, and good luck everyone…

    • Chris
      9 months ago

      To be fair, most of mine will be £3.95 however I post long things, what are the other options?
      I’ll be booking my couriers until late this evening.

  • Chris
    9 months ago

    Looks like using the ‘quick send’ still get the old prices.

    • Steven
      9 months ago

      Think the “quick send” is probably an over site.

      The medium parcel size restriction has definitely been scrapped and importing data gives the old prices.

      But for how long…

    • Chris
      9 months ago

      Yes, the last thing I want is to be sent invoices left, right and centre for parcels with too large dimensions.

      I’m hanging on booking them until I have further clarification.

  • Chris
    9 months ago

    You can still ship long tubes (up to 120cm) using Hermes, but you just need to book through Parcel2Go – I did one today – 100cm long, 8cm diameter, 600g – £3.10 with £20 cover.
    I spoke to Parcel2Go CS who told me that they have not received any instructions to change the price/weight bands (yet).

  • Chris
    9 months ago

    Guys, this answers it all;

    “***Please note***
    We’re in the process of transitioning from a weight-only pricing model to a combination of weight and size. This will enable us to offer more competitive pricing across our customer base. You can take advantage of the new pricing using the main “Send a parcel” flow now.
    The new pricing model will roll out to the integrations (eBay, Amazon etc.) and the Quick Send function in the near future. Until then, customers using these methods will continue on the existing weight only pricing.”

    https://www.myhermes.co.uk/our-services/our-prices.html

    • 9 months ago

      How odd …. so, basically you can pick and chose whichever workflow is cheaper for the time being!

      Seems daft and definitely smacks or poor, rushed planning/implementation; made all the worse for the hopeless 2-3 day warning and drip-fed updates.

      Lets hope it goes smoothly and doesn’t turn out to be a trap for hermes to start charging that ridiculous £25 excess fee, for items mis-sized (as they do for those poor souls that might get a weight wrong).

    • Steven
      9 months ago

      Well that’s disappointing!!!

      Surely a big chunk of small businesses using Hermes will just switch back to RM48 and RM48 Signed?

  • Derek Souter
    9 months ago

    This is bull, am going back to royal mail again by this time next year it will be almost a fiver to send a small parcel

  • Tony
    9 months ago

    Just found this, in the stupid position whereby using pythagoras I figured I could get my stainless steel 36 cm circular platter into a 33x37x15 box as a small. The 37x37x4cm package I originally had it in would be a medium despite being less than three times the volume…utterly ridiculous.