BT Broadband down for 2nd day in a row
This time its the turn of BT, for the second day in a row BT Broadband it down for a ton of their users, mainly caused by the failure of a datacenter in London.
Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap
— BTCare (@BTCare) July 20, 2016
There’s no point us trying to dissect what’s gone wrong, plenty of other companies will be doing this. What’s more important is are you able to get your work done today.
You may (if you’re ever so slightly technical) apparently be able to get online using your BT Broadband by changing your DNS settings to any ISP other than BT.
See if a neighbour at home or a business next door will allow you to temporarily jump on their WiFi to get you out of a hole.
If you have a 4G mobile phone (and have signal in your area) you could consider sharing your phone’s internet as a mobile hot spot.
A better option if you are in a 4G area is simply to buy a MiFi device and keep it on the shelf for emergency use.
If you’re with BT Broadband is it working at your office/warehouse/home. Have you been able to get any work done today?
How quickly we have come totally dependant on BT and tinternet!! However, the good old phone still works. Amazing how well customers react to a personal call telling them we are sorry their order was delayed and explaining the situation. Had a couple of really nice conversations with customers this morning and diffused some neg feedback.
the following are a list of languages that might help when dealing with BT support
You missed one…
Calm down Boris.
Mine has been coming and going all day. But was just fine yesterday.
It’s been very annoying, I’m trying to finish off a box set.
Just the odd slow site access to a few web pages, thankfully eBay and PayPal have been fine.
It’s not so much the outages, is the fact that fibre isn’t available on industrial estates, that’s what surprises me. I have an office on one and a warehouse on the other and neither have access to fibre, we have been looking at moving but everywhere we look is the same story. Surely commerce is a priorty than watching box sets at home?
What else can we expect from a privatised industry?
Between domestic customers, businesses and shareholders, the priorities are:
If there’s any money left, fat bonuses for the board.
Try living in mid Wales.
Fibre is something you have for breakfast and some areas don’t even have mobile phone coverage.
Never mind 4G, 3G or 2G, here your’e down to gee-gee.
No problems today so far. Yesterday at various times couldn’t access Paypal, Parcelforce and Royal Mail, although they did all become available eventually.