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eBay to add auto returns rules for new sellers

By Chris Dawson March 17, 2016 - 11:08 am

eBay have updated their user agreement with one significant change which will impact new sellers.

They have added a two sentences which read: “For all new sellers, eBay may set a default rule that automates the return process for some or all listings where returns are accepted. Sellers may remove or customise their returns preferences in their account settings within My eBay“.

The automation part is in itself not desperately significant as eBay already give you the ability to set automation rules for returns, for instance if a return is of a low value you can automatically accept a return and allow the buyer to keep the product, saving the cost of return shipping.

The part that will be interesting is to see just what returns automation rules eBay sets. eBay have disclosed that they have “added new terms to cover upcoming changes to the eBay returns process”. I guess we’ll find out exactly what these terms may be in the next seller release.

As always you will automatically accept the new User Agreement if you do nothing immediately for new members and from 15 April 2016 for existing eBay users) or of course have the option to close your account if you don’t like the new terms.

  • Tony E
    2 years ago

    Great. Basically you have to accept an agreement, but do not know “Exactly” what is in that agreement.
    Tamebay Quote:-“I guess we’ll find out exactly what these terms may be in the next seller release.”
    If this applies for “New” members “immediately”, then Ebay must know what the changes are. Or are they keeping this under their hat like secret societies regularly do.

    • 2 years ago

      One would suspect that eBay will announce the upcoming changes at some point…. 😉

    • CJ
      2 years ago

      Yes, Like every other user agreement ever?

      Not just eBay but an update to moist user agreements

  • Andy R
    2 years ago

    “or of course have the option to close your account if you don’t like the new terms”

    Am I alone in thinking this is totally disrespectful to all Ebay sellers? Accept our terms or **** off! Paypal do the same… if you don’t like our terms click this link… to close your account.

    Don’t worry Ebay, plenty of sellers ARE closing their accounts, without any moronic prompting from you.

  • Tinker
    2 years ago

    Were all guilty of saying if you dont like it bugger off ,why should ebay be different

  • Steve
    2 years ago

    I wonder is the new returns rate on the seller dashboard has something to do with the changes to be announced ?

    • Derek Duval
      2 years ago

      +1…My first thoughts as well

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