eBay announce “Site issues now resolved”
eBay have posted a note announcing that the aff_link("http://www2.ebay.com/aw/uk/201603011201592.html","site issues over the past four days have now been resolved","","UK"); ?>. They say:
We understand that some of our customers experienced problems accessing parts of eBay.co.uk yesterday and over the weekend.
While the vast majority of customers were able to access the sites without issue, a series of separate problems with routing meant that some customers saw a timeout message when trying to perform certain actions. A separate issue with My eBay > Messages has also now been resolved.
We’d like to sincerely apologise to all eBay customers for any inconvenience they experienced.
We very much welcome feedback from customers affected by this and thank them for their patience over the weekend. If customers have any concerns related to this issue, please contact our customer service team.
The eBay Team”
We’ve been monitoring DownDetector today and have seen a sharp downward trend in issues reported since yesterday evening. Are you now able to access all the parts of the eBay site that you need to?
Updated: Tuesday, 1st March, 2:30pm
We asked BT for a comment on the problems, they provided us with a statement:
“BT understands that some customers experienced issues accessing the eBay website over the weekend. We can confirm this was not a BT network issue but believe the problems experienced by customers are now being resolved by eBay.”
It all seems to be working for me.
It’s typical that they only make an announcement when fixed. It would be better however if they were to offer some comment or assistance when a problem is live, rather than the usual two fingers.
Fixed? Well since 1.30pm i havent been able to log in. So no access to orders, messages etc etc. I was in the process of listing over 100 new lines so i guess that wont happen now either. Hmm… can’t access orders, more defects!
It seems to be a regular thing now ebay breaking down. At the weekend i actually abandoned a ebay purchase and got it from amazon. If the break downs happen enough people simply wont bother and will chose a new first port of call as many already do.
This might be one of those occasions when, to clear a known resolved problem, clearing cache and cookies and a reboot and possibly even a FLUSHDNS might actually help
as my sales have been 80% down over the last four days are ebay going to compensate business sellers over this debarcle
All working here.
eBay didn’t want to admit their fault.
There’s nothing to say that it was eBay’s fault.
The BT denial doesn’t mean it was an eBay issue – truth is we don’t know what the problem was.
All we know is that there was a routing issue somewhere on the Internet and that could have propagated across any ISPs routers as routers talk to each other to update routing tables so good routes get shared and unfortunately bad routes could also get shared… that’s how they work (at least with my limited understanding of router technology!) .
Having had experience with BT issues interfering with other services, BT fixed the issue within less than 12 hours cooperating with the service and did not lay blame elsewhere.
Now maybe BT has had a change in policy in the last couple years, but given we’re talking about eBay here and this message sounds like their usual slanting, I am fairly comfortable believing this one was eBay’s error and they simply blamed BT due to the interaction with BT.
The fact that eBay goes down as an almost daily occurrence says that the smart money would back it being an eBay problem. eBay NEVER admit to an issue and ALWAYS blame lies elsewhere, the company is a shambles and quite frankly it will soon become evident that this outfit has a huge question mark hanging over its long term viability.
It is working for me now. Very frustrating experience, glad it’s solved.
I can’t see any of the comments after mine on this or other threads.
I guess you’re allowed to have site issues as I’m not paying you to use it!
EDIT .. As soon as I posted this all the other comments appeared. Hope that helps.
We’re aware of a Tamebay comments issue. The techie weenies are working on it…
Apologies but we don’t have a resolution estimate and I haven’t the slightest idea what might have gone wrong… 🙁
blame ecommerce bytes lol
Surely it’s a BT fault? 😉
Chris, there’s still a problem with recent comments link from home page, not all but some
if your business or living depends on it dont ever rely on Ebay or Bt
is the clear message we get
A bit unfair on BT. Why did ebay work for me at the time of issues when using Firefox but not when using the Windows 10 browser. It could be a security issue as Windows is the more secure browser. It could be default security settings are lower with Firefox. It could be somebody in ebay was messing around with their security settings. Anything wrong with security will slow things down and narrow the data stream funnel. Throughout the whole of the troubled period the ebay API worked fine with my third party sales and listing manager which I use 99% of the time anyway. Who knows? Its all smoke and mirrors.
But I would agree that diversification of and multiple sales channels is a must do for any seller wishing to reduce business risk.
I’ve found eBay is not compatible with internet explorer windows 10.serious problems uploading photos and other glitches.
I use chrome and its ok
I have found eBay’s attitude throughout this to be patronising and rude. Asking buyers to ‘reach’ out to BT and thanks for ‘reaching’ out to us. Who actually speaks like that in the real world?
A really worrying weekend for me that just adds to all the existing worry and stress that eBay causes us/me! We don’t get anywhere near as much hassle from customers using other channels but then we don’t get anywhere near as much business as we do from eBay from the other channels.
It’s made me realise we really need be less reliant on eBay but how?
We sell on Amazon but nowhere near as much as on eBay, we have our own site but again small sales compared to eBay.
I keep getting told to invest the same as we pay in eBay fees in our own web shop but I am not sure if I am brave enough to throw £20k per month at our website, at least with eBay you only pay fees on what you sell.
What’s other people’s thoughts?
Is there really a viable, safe, worry free alternative?
STILL CAN NOT UPLOAD PICTURES . Dont blame BT now ebay
Sales have improved now though
The fact that eBay goes down as an almost daily occurrence says that the smart money would back it being an eBay problem. eBay NEVER admit to an issue and ALWAYS blame lies elsewhere, the company is a shambles and quite frankly it will soon become evident that this outfit has a huge question mark hanging over its long term viability. Not even mentioning the odd manner in which orders arrive giving more than credible weight to the many thousands of sellers who believe sales are heavily manipulated through ‘visibility’ Windows.
Worldwide / Global visibility, jokers! Visibility windows have been going on for years either by postcode in UK and even by country. Why is is you get a week of sales to Australia then nothing for weeks, same for USA and even European countries. So if you think your items are being seen by everyone, think again, how ebay has been able to get away with this for years says more about us than them.
Many have seen these patterns myself included its about time a real investigation into eBay’s sales throttling and restrictions and market fixing
How can any business grow on eBay if they are been throttled by eBay We doubled our inventory invested in bigger premises took two extra staff on with a sales projection to double and reached a ceiling per month no matter what we did we could not get past this level.
So now 12 months later I have reduced listings from 24k lines to 9k moved to smaller premised and made redundant the 2 extra staff and sales are just the same as with 24k of lines there is no point in trying to invest and expand in eBay its a rigged system to extract the most shop fees out of the most sellers and drip feed the sales between them.
eBay will never admit doing this as its illegal in may countries and when a CS accidently posted about the hidden limits a couple of years ago they soon removed all traces and denied it exists but the proof is out for all to see.
I’ve come to think this more and more.
Now considering other ways..
Do you have any ideas?
Also Steve, do you have a link to the post about the limits in question?
Have a Google for
“eBay Employee Reveals Practice of Secret Seller Limits”
You will soon find the stories about the leak the leak has been plugged by eBay but their will be screen shots on the internet
Here is a link to the screen shot “Silent limits that the seller cant see”
It does not matter how much work a seller puts in to eBay its eBay who decides how much you sell this is why the outlets with terrible feedback poor prices seem to sell thousands of items a week yet sellers who undercut them offer better service have better rated accounts do get more than a hand full of sales.
The system is rigged its one big scam to extract as many shop fees as possible from as many sellers and give them just enough sales so they don’t walk away while the outlets take the majority of the sales
Maybe Tamebay will take up this story and get to the bottom of it and make eBay offer all its sellers a level playing field instead of the current rigged system.
Thanks for the links.
Chris Dawson – can tamebay do a story about this?
There is absolutely no reason for Tamebay to “do a story” about this spurious three year-old claim that has its roots deep in urban myth and US paranoia. To see it peddled again here by yet another seller annoyed by the fact that their goods are not selling is getting tedious.
I have had much the same experience as Steve, but on a smaller scale. Increasing my inventory has not resulted in increased total revenue. I have tried multiple different things, but to no avail. It feels like I’ve reached some sort of limit or glass ceiling.
On a different matter (but possibly related) I had the interesting experience of having ebay refuse to increase the number of items I could sell on one of my stores, which scuppered the particular business model I was using on ebay for that line (large number of listings, but low turn-over). I was contacted and informed I was expected to be turning over stock at 10-12% and was only managing 3%. However the unusual items I was selling gave me an astonishing mark-up and I was doing very well indeed from the business. Possibly ebay felt I was doing very nicely from it, but they weren’t getting enough of the action.
Never forget it’s their website/their business – they can end it for you any time they like. Their decisions are often unfathomable. It’s why ebay should never be more than a minority of your business (20%?).
Rubbish! Ever considered that maybe people don’t want to buy the goods you are offering to the levels you are hoping for? You can’t force people to buy. The ceiling is maybe as much as you are ever going to do. I don’t know what you are selling but I imagine there is quite a bit of competition.
You were a fool to double your inventory and take on extra staff on predicted sales. No wonder your business is failing.
Why would my business be failing ?
My sales are the original business are same every month if I close for a few days and hide the listings I do the same as the last month the business is at the ceiling that eBay will allow.
The projected sales going on the expansion up the this point was linier so there was no reason it would not carry on growing at the same rate this is why we decided to invest in expansion.
What we have now done due to limits on eBay is invest in a different business a different limited company using the same warehousing and systems different computers and broadband so it does not get linked and this is now doing nearly the same turnover as the first business is doing using the same stock as what we listed and have since removed from on the first business
We have increases overall sales very similar to the original prediction we are now looking at opening a third business to expand more into larger warehousing again
But now you have informed me we are failing what should I do you obviously know more about my business than I do ?
But please don’t call me a fool
Uh, don’t be so naive psb!
Of course there is limits. Its been confirmed by that eBay employee, T&C’s on eBay US say they can manipulate listings and it doesn’t matter what you sell or what price. They limit sales. You obviously don’t run a large business that uses a program like linnworks etc, as they often throw back “Error codes” which, are in fact your hidden limits.
Think about it logically – eBay need to have limits. What is to stop me listing an iphone for £10, quantity 10000? Then not posting and running off with £100000? They would be sold in a day. But with eBays limits, its impossible. to do this. Its unheard of. These hidden limits are to stop these scams. Check out job listings for eBay Fraud departments on US/Ireland job sites, these job listings confirm this! Unfortunately, eBay are unable filter between scams and business’ needing to grow. Eventually they do, but it takes months/years.
Cannot understand how people can be so naive. eBay own and control your business and mine and NOTHING you can do in the world will let you go over your hidden limits, no point in trying. Cassini is MADE to do this and working quite well from their point of view.
I’d be interested to hear how people’s sales have been affected by this, I’m confused because mine haven’t dipped at all.
To be honest, over the messages outage sales pretty good end to February.
Slow start to March yesterday though.
Not a myth is genuine from the forum post but if you don’t want to believe the post was genuine its up to you
The user exists
The thread is called
Re: Selling Standards???
And the employees posts have disappeared but the link is still in his profile.
Myth your call?
Terms, conditions, restrictions LIMIT call it waht you will ! of course they exist every retail business has them , though we dont think ebays are the sinister Malicious ones that are used as an excuse for poor sales
Here is one scenario to provoke a few thoughts
eBay have no control over the number of say new iPhone 6s phones sold in a month on eBay say the figure is for example 100,000 if left to a natural market one or two sellers would dominate the product sales very quickly by having the best rating and the best price and the most supplier buying power.
If this happens other sellers would drop the lines and not bother selling the item as they don’t have the turnover and buying power to compete with the dominant sellers.
By eBay restricting the visibility and number of phones each seller can sell by hiding their listings when they reach their hidden sales limit (this is not the same as the listing limits) eBay can spread the total number of phones sold across more sellers and by doing this this will get more listing fees and shop fees for the same total number of phones sold, the final value fees are fixed by the market of 1000,000 phones sold in the month regardless which or how many different sellers sell the 100.000 phones.
Multiply this example by thousands of products and thousands of sellers and it makes eBay a lot more money than allowing the marked to be free to all sellers.
eBay are restricting what sellers can sell regardless how many items the seller is allowed to list.
Steve, your first paragraph pretty much describes the way things are on Amazon, if the ebay system is as you claim it is, is it not a fairer system than the Amazon one?
It would be fair if it was open and transparent but hidden restrictions on sales is not good for sellers to plan their business and try to expand.
Think of this scenario a seller from the example sells 20 iPhones in 5 days its this sellers turn to be shown and sell his phones and is running out of stock very quickly now they have started to sell fast the seller works out from the sudden sales eBay are feeding the seller to keep up with demand and the way the phones are selling they need to order another 100 phones
Behind the scenes unknown to the seller eBay has limited this seller to 25 phones this month and the seller now has a load of money tied up in stock that is not moving causing cash flow problems and an unpredictable trading platform for the seller.
If normal marked forces were left the seller would not have seen the sudden jump in sales and would have expanded at a natural steady rate or dropped the lime all together and not been stuck with a load of slow moving stock and the only way to shift them is to sell at cost before the prices start to drop and hope some buyers find the sellers now hidden listings
If eBay were open and honest with the hidden selling limit don’t confuse it with the listing limits sellers could them build a sold growing business instead of trying to guess where the limits are and when and when not to expand their business model.
If hidden limits and search manipulation was not happening and search placement was just a result of seller standing price and quality of the listings and pictures the number of sales the outlets and eBay’s selected sellers get would be dropping like a stone.
These select sellers get more negatives a day than most sellers have ever had their average ratings are in the mid 98s and yet they seem to keep selling exact same goods at higher prices than other sellers with better account standing guess the outlets and chosen few have hidden limits that are a lot higher than normal sellers accounts as feedback seller ratings and prices not seem to restrict or slow their sales in the way we are told by eBay it effects other sellers.
I too have had a similar experience to Steve.
I started selling on ebay as a hobby, it soon grew into a viable business, I packed in my regular job and concentrated on growing the business. It quickly grew, we now employ 10 staff and ship a lot of orders all around the word.
Business is good but we too seem to have hit a barrier or ceiling on eBay, no matter what I do we cannot seem to get past this barrier.
I use Terapeak and keep an eye on our competitors, we all seem to have the same value of weekly sales, one week we may do a few thousand more, the next week somebody else will do a few thousand more but we are all roughly the same. I always thought this was more than a coincidence.
Some of our products have been listed for several years, have thousands of sales in the history, we are the cheapest and have 100% feedback, sometimes we come at the top of the search results and sometimes we are 20 or 30 down the list.
I could never understand how this worked or what we were doing wrong, the invisible selling limits seem to make sense and explain it!
Working on a few listings just now and eBay seems to be very slow and jerky. Hope it’s not about to go pete tong again.