Another user banned from Amazon
Amazon have banned another customer from making future purchases and closed his account. According to the Guardian headline he was “Banned by Amazon for returning faulty goods“.
Read on however and you’ll discover that the customer returned 37 purchases that were faulty, damaged or not as described. That’s 37 out of 343, way over 10% of items that somehow had a problem.
I don’t know about you, but I’m an Amazon customer and I think most people would agree that they’re pretty good at what they do. At least half the time I purchase is from Amazon Retail and the remainder from third party Amazon merchants.
The customer complains that Amazon didn’t give him a “proper explanation” and insists that he didn’t try to abuse the system. Whilst we don’t know the details of this particular case, I think it’s fair to say that anyone that returns one in ten purchases with a fault or is unfortunate enough to keep purchasing products not as described is probably one of your more difficult customer to deal with.
Amazon refused to comment on the particular case and rolled out their standard statement to the media regarding banned accounts: “Our goal is to deliver the best experience for the millions of customers who shop with us. In a tiny fraction of cases, we are forced to close accounts where we identify extreme account abuse. This decision is only taken after we have reviewed the account carefully and tried to work with the customer over an extended time period to resolve any issues“.
It’s hard to find a reason not to side with Amazon. If you’re one of the third party merchants selling on Amazon we suspect you may well be applauding their decision to ban this user and others with similarly high return rates.
We can only dream that one day eBay will do the same for the thousands of scammers they seem to encourage rather than ban.
Amazon actually regulate their customer base unlike eBay. As long as eBay can pocket a bit of money from scamming buyers, they are happy, whilst us sellers are left powerless.
As a third party seller I applaud this ban!…Why?…Amazon are extremely generous when it comes to handling my returns on behalf of me. That generous that I think sometimes their customers ridiculously take advantage.
I have the following returned back to me from FBA customers (which are forward to me by the fulfillment center)
– I have customer tested hygiene sensitive related products
– Product packaging with NOTHING inside!
– Product broken under force
– Product packaging containing exchanged inferior goods within
– Products returned in a state where it looks like they have been handled by an aggressive gorilla
– Products returned lovely extras like hair and earwax
Amazon! – Carry on banning such buyers because a 10% return rate is just ridiculous, sellers like me and companies as big as Amazon would run into the ground at that rate
Surely this depends on the manner of the returns? Was the buyer returning the goods at his own expense or forcing sellers to pay for return P&P. If the foremost then what’s the problem?
eBay need to take a similar approach to this and the dreaded INR look at this unlucky buyers feedback happy buying away and claiming INR on everything
How can any buyer be so unlucky to not receive so may items yet eBay have not picked up on the pattern
Was a bit suspicious looking at the name in your link, and after clicking confirms the buyer is foreign – from Lithuania.
The pattern seems to be ok to start with, then presumably they’ve realised how easy it is to get stuff for nothing.
The sellers who get a negative are the ones who fight the buyer the ones who just refund don’t get any feedback at all.
We have not had a negative but we just refunded as soon as we saw the feedback left for others there is no point in fighting when eBay don’t back the sellers who suffer this type of buyer. its just a cost of selling on eBay and another reason to look at safer platforms to sell on.
We have also reported the buyer twice and still the red dots continue for other unlucky sellers who come across this buyer.
This is just an example of one of many buyers clearly abusing the generous un regulated or checked eBay buyer protection system its quite sad to think a buyer can do this and put of so many other users from using the site without any action from eBay to stop the abuse quickly and efficiently
Amazon seems to have the right idea with a 10 % limit of problems some buyers may get caught out but if it saves a lot of sellers losing thousands each year its worth it.
As they say in business its easy to get loads of customers who don’t want to pay the had bit is getting ones who will.
this doesnt work!
i have one buyer, caused problems for a friend, and we sell similar items, so he alerted me, i blocked.
he hit the block on my account, won the item, under another ID, then hes used about 3 or 4 more,
the latest being, BIN with best offer, he offered, i noticed this post code, so checked my past orders in email, and saw it was him so declined, he then bought it full price.
i have told ebay hes using about 5 accounts, some through his wife, and they arent interested, just tell me to block.
There has to be some point were ebay is partly responsible for aiding or helping with the fraud / false inr claims.
by knowingly letting someone claim false inr and forcibly compensating the fraudster, surely ebay is responsible in some way.
eBay are fully responsible, they know it, and continue to do it on purpose.
they make money from sellers losing out, they have no interest in keeping you profitable, as long as THEY are profitable, and they still profit from the worst customers.
conman orders a £100 item, ebay gets £10, seller gets £90.
conman opens case, says “gimme free stuff ebay”, ebay say “of course!”
conman gets £100 back, ebay KEEP YOUR £10 (at the end of the month).
conman orders another £100 item, ebay gets £10, seller down £10 and a £100 item.
conman opens case, says “gimme free stuff ebay”, ebay say “of course!”
conman gets £100 back, ebay have £20 of YOUR money, and you’re down £200 of stock.
– eBay LOVE when buyers open cases against you, they dont care what the ins and outs are, they get free money when they decide against you, and the customers probably gonna come back and give them more free money.
if only they could cut down on the whole pesky running a website part (which they aint very good at), and just take money straight out our pockets, they’d be even happier.
we need “like” buttons on tamebay
We know… it’s on the wish list. If you’ve not already completed it, please tell the people that’ll make the decisions via our Tamebay survey
why do we need like buttons?
er..to like a post i.e to agree and show appreciation without the need for a reply,similar to on facefriend
The problem on ebay is of course that as sellers we can only review customer feedback to see if there is a pattern of INR mentioned. The clever ones don’t leave feedback to highlight it therefore we are in the hands of ebay to identify the scammers which either they don’t do, or they don’t publicise how they do it. It would be too much to expect a bit of transparency from ebay to tell us how they are “protecting” us? (other than messages to say they do so without any detail).
Having experience of many INR claims you get to recognise the wording of the genuine cases and the people who do it so regularly they know how to play the system.
To get back to the Amazon issue, it all depends on what the faults were. Yes, it is possible, but unlikely, to get 10% of items with faults, and as all sellers know some buyers are far more picky than others. However, if there genuinely was a fault with all these items, then the buyer is not misusing returns. He is asking for his legal rights as a consumer. It is the sellers responsibility to make sure what the buyer receives is right. If the faults were genuine then Amazon should be hung out to dry on this. If the faults weren’t genuine or so small as to be of no relevance, then Amazon are right.
As for Ebay, disgraceful this user is till on the platform. I no longer sell to Lithuania because of too many problems and post too slow.
We had our fair share of FBA returns from Christmas as was to be expected. Vast majority actually never got returned and we were re-credited. The main issue we had last peak was so called buyers taking the mick out of eBay’s un-managed returns process. They simply did not want to pay to return the goods so would claim they were faulty. Not one item that came back from eBay was actually faulty. Cost us about £700 in the end, and of course all the silly defects that came with them
All the goods have been refurbished as such and sold at a loss. We did however remove all the lines from eBay and put them on Amazon.
Amazon seem to manage buyer abuse a lot better.
I’ve been an Amazon customer like forever, even before the UK site was up and running and in all that time I’ve only ever returned two items.
I’d never returned anything to Amazon but in the last 6 months have returned three things.
One was an “as new” phone from Amazon Warehouse that actually had a dent in the side near the SIM slot which had broken said SIM slot. I guess a previous customer had dropped their brand new phone and successfully returned it to Amazon.
The other was a printer that only achieved its quoted PPM in Windows and was too slow to use with Linux, OSX, Android, or iOS. The third was was some toner for said printer.
It does make me nervous about what will happen if I return another expensive item this year.
He should use Ebay…. you can return 100% for dodgy reasons and still have 100% positive feedback!
Quite true Amazon offload all the problem buyers eBay open their arms to them. EBay then let the problem buyers drive their good sellers to Amazon eventually all the bad buyers will be on eBay and all the good sellers on Amazon.
eBay are the true scammers here. They turn a blind eye to fraud and on top of it gain revenue from it!. Scamming buyers are profitable for them
Amazon on the other hand see fraudulent buyers as non-profitable and try and eradicate any future losses
As everyone else says – This, vs eBay. Astonishing, really truely astonishing… Although, 10%… wow, even I’m not that harsh :) But the devil is in the details. If they were consecutive, recent, specific category of products, etc, it could have looked very sus.