Royal Mail is the leading provider of postal and parcel delivery services in the UK. We deliver to over 230 countries and territories worldwide.
Amazon Logistics now deliver up to 80% of Amazon UK sales
We all know that Amazon are setting up their own Amazon Logistics couriers and that they are taking on an ever increasing number of Amazon Retail and third party seller deliveries from Fulfilment by Amazon (FBA).
Up until now we’ve never really known what percentage of Amazon orders are delivered by Amazon’s own courier, but today we can reveal that Amazon Logistics may deliver a massive eighty percent of all Amazon and FBA sales.
A seller has shared their FBA delivery breakdown by courier for close to 1,000 orders shipped from Amazon in February 2016. The numbers are fascinating.
% of Amazon Sales by Carrier
Close to 80% of orders shipped through Amazon Logistics. Royal Mail’s share of this sellers Amazon FBA orders is down to just 15% and it’s highly probably that Amazon simply use Royal Mail for the awkward outlying areas of the UK. Incidentally they are the areas that will cost Royal Mail the most to delivery to so that 15% isn’t doing them too many favours.
It’s also likely that some of the FBA deliveries going through traditional couriers may be larger or heavier items which Amazon don’t want to handle in their own network, or which are unsuitable for Royal Mail and destined for areas of the country where Amazon Logistics isn’t yet set up.
The Smiths News deliveries will be items purchased under the the Pass My Parcel same day Amazon collection services.
One has to wonder how long it will be before one of the couriers takes a stand and simply tells Amazon that their business is no longer welcome. Of course even a small percentage of Amazon’s business is still a pretty large deal, so it would be surprising to see a carrier pull out.
It will be a brave courier who is first to tell Amazon that they’re fed up dealing with an ever decreasing parcel volume none of which goes to the lucrative easy to service areas of the country and that they’re fed up with servicing Amazon’s most expensive deliveries to the far flung corners of the UK.
All carriers both post and courier should be worried at these figures, although they’re probably all too well aware of their decreasing volumes from Amazon. 80% (at least from one retailer) is a staggering percentage of deliveries to be performed by Amazon’s in house private courier network.
I don’t know if it’s related but in the last couple of weeks Amazon have stopped giving next-day Prime deliveries to the Isle of Wight. We used to be classed as ‘mainland’. It’s a sore point on the Island and I predict huge numbers of IoW residents not renewing their Prime subs.
What does Prime even mean anymore? I ordered some items on Friday and one came on Saturday, one on Sunday, and one on Tuesday.
I liked it better when it simply meant that orders before 4pm would come next working day. Now when I see the Prime logo next to an item I have no idea what it really means.
This is exactly why I cancelled my Prime membership a few years back. But I am tempted to give it a go again with all the additional Prime video, music and Pantry benefits there is now…
Agreed, they have trashed the ‘Prime’ brand by changing the offer into something many don’t want or need as they have other subscription services in place and allowing the primary selling point to be corrupted. I stay with it because of the Kindle library and my Fire box but we don’t need or want the music. I have no interest in buying my groceries from Amazon as I don’t want to become too dependant on any one supplier so even if the service is really good I will avoid it.
Amazon Logistics are the reason I’m buying less and less from Amazon.
I live in a big town, bang next door to a major city, so I’m hardly in the sticks. However the performance of Amazon Logistics is truly abysmal. If something ordered on next day arrives at all, it’s usually early evening. Not much use for work.
Amazon Logistics deliveries to my home are often left lying around. I’ve been stood by the front door and seen, but somehow ‘missed’ the driver who left my parcel on the drive – more than once.
It’s clear Amazon want to be self sufficient, but based on the figures above I’m surprised there hasn’t been more backlash regarding their delivery services. Perhaps it’s just me.
Same experience as Ian.
Amazon logistics (Weybridge) claim to have delivered and left an item ‘as per customer instructions’….
It never arrived, no-one rang the bell and Amazon didn’t bat an eyelid on me calling them to report it on Friday.
They just had it quickly re-delivered on Sunday morning by DPD.
Who are a proper courier company.
Amazon Logistics in my area is just some guy in his small car. He tends to come at about 5pm which might be better for some but I prefer the pre noon deliveries of other couriers.
We’re in deepest rural Isle of Wight where strangers have been known to end up in locals’ cooking pots 😉 Our Hermes man is a 60-something in an old banger but he’s as reliable and trustworthy as the sun and the stars. However recently a customer reported a package I’d sent to him in a major town by Hermes had been dropped into some bushes with a cock-and-bull story about it having been left with neighbours. The service we get depends on all the individuals in the chain – that includes the sender!!
Have just cancelled my Prime Membership because of Amazon Logistics and the poor service. DPD were superb. Amazon Logistics send someone different every time and they can never find us! Totally useless well done Amazon for messing up a excellent service.
Amazon logistics = white van man or housewife in a Ford Fiesta delivering parcels for a 50p pittance. After car expenses and time is taken into account, its less than working at Maccy Ds.
Similar % splits for us in March on UK orders.
84% Amazon Logistics
Royal Mail 12%
DPD, Smiths News, Hermes UK all less than 1%.
RM only delivering to these locations: (only a handful of parcels)
Isle of Harris
Still appalling tracking as it’s locked into Amazon systems. Not great for our FBA non Amazon dispatches – we issue a useless tracking number to our non Amazon customers who can’t track it. Only tracking is through us having to contact Amazon ourselves. No API’s available to load into our delivery apps either.
It is definitely location dependant when it comes to reliability of Amazon logistics, I find them ok, the tracking seems quite reliable to find lost parcels.
How do i find this information in the Amazon Seller control panel for my shipments percentage of who delivers what?