Combining two eBay Click and Collect orders in one shipment
What do you do when a buyer makes two purchases on eBay as separate orders? Do you combine the orders into one shipment to save on carriage costs or do you ship them as individual orders and risk the buyer complaining they only received one item?
Tamebay reader Simon had just such a problem, a buyer purchased a clip and a charm which they asked to be shipped attached but purchased each item as a different order (easy to do on eBay by clicking Buy It Now instead of adding to basket). To make the order more difficult they selected Click and Collect at Argos so Simon needed to supply two unique reference numbers for the Argos collection.
Simon phoned eBay and the solution was as he suspected (but worth confirming). You can put both references on one packet and so long as both references are clearly displayed Argos will enter them both into their collection system and you can ship two items in a single Click and Collect delivery.
You can put both references on one packet and so long as both references are clearly displayed Argos will (SHOULD) enter them both into their collection system – if they dont, its your fault.
We have just had this last week and did exactly that – fingers crossed it works.
Also in January we have started to get items returned to us as not collected by the buyer. We haven’t had this until now, but have had 3 in about 2 weeks – surely Ebay should not be refunding the buyer the full amount – what about our £7 cost to sent the item to Argos in the first place.