eBay & Argos Nationwide Fulfilment Services
eBay have signed an exclusive multiyear partnership with Argos to offer nationwide fulfilment services to buyers and sellers.
This not only extends eBay’s current click and collect arrangement at Argos stores, but will also see the first ever eBay parcel drop off service at Argos for next day home delivery.
Here at Tamebay we’ve long called for eBay to flex their muscles on behalf of sellers and negotiate some decent discounts on services such as carriage. eBay have listened and this has been part of eBay VP Tanya Lawler’s strategic mission since she joined eBay three years ago. Her aim has always been to add value to sellers and the extended Argos partnership is the start of what we envision will be a new raft of services negotiated by eBay.
Tanya explained that there are a couple of dimensions to what they’re looking to achieve – Significant leverage and scale for small and medium sized business sellers and maximum convenience for buyers.
eBay Click & Collect at Argos
eBay’s Click & Collect launched at scale in Q3 2014 and is now available to 200k business sellers shipping to almost 800 Argos stores around the UK. Buyers have collected 3 million eBay parcels from Argos stores and everything done to date shows the partnership can handle significant volumes and it is scalable.
eBay Drop-Off at Argos
eBay started a drop off trial in 10 stores in the Nottingham, Crawley, Portsmouth and Southampton areas. Primarily designed for consumer sellers and small businesses, it offers a tracked next day or two day service. It’s simple straightforward pricing with just three weight bands. Once a seller parcels up their sales they simply drop them off at Argos for shipping.
Pricing for eBay Drop-Off at Argos is £3.80 up to 2kg tracked (24-48 hour delivery), £6.23 up to 5kg tracked 24 hour delivery and £8.22 up to 20kg tracked 24 hour delivery. Whilst you might be able to get better prices for ultra light items or with a courier contract, for small sellers or ad hoc requirements these prices are pretty keen.
We’re expecting to see Drop-off at Argos roll out to about 150 stores this year with the intent to roll out across the country next year.
The future for the eBay/Argos Partnership
eBay’s partnership with Argos started as Click and Collect and has now expanded to Drop-off and next day tracked delivery. We know that eBay have the clout and desire to negotiate on behalf of their buyers and sellers and that driving footfall to Argos stores is working for them – hence the new multiyear exclusive deal. We also know that Argos is investing heavily in a new same day delivery network.
We have no indication that it could happen, but we can’t help thinking that with delivery vehicles sited at every store, perhaps an eBay collection service might appear in the future? We’re also looking at the postage costs for the Managed Return process and wondering if Return at Argos will be announced at some point.
eBay’s aim is to make fulfilment frictionless for sellers and buyers and at a price point that’s highly attractive. Tanya tells us that eBay is confident that they can make a fundamental difference to the fulfilment landscape in the UK and says it’s the right thing for buyers and it’s the right thing for sellers.
Cant help thinking someone is trying to re invent the wheel,
There are already pick up and drop off points in thousands of places, in most high streets and local shopping areas, its called the post office?
It is called the post office but they have been slow to push themselves in to this market and I don’t know about you but the last time I went in to a post office for something I waited over 15 minutes, last time I went to Argos no que!
Sounds good, I am surprised however they haven’t added Homebase in to the scheme, being part of the same company and I am sure they would want the footfall even more than Argos.
I think Homebase would also be a great oppotunity as you can drive up and park outside pretty much every single store, which you can’t do with Argos.
Argos mayhave no que at the moment ? what happens when and if this is full blown ?
Our local post office is less than half a mile away our nearest argos is 20 miles away, no que at our local post office either they have a drop Off And pay later option
I think it’s all about options. What’s good for the goose, etc etc
Those prices are great, and for me, Argos is more convenient than my local MyHermes drop off shop.
Post Office?! Ours is stuck at the back of WHSmiths in the middle of a high street (with no easy parking). Queues at least 15 mins long, even off-peak.
Definite tick in the win column, hope to use this service a lot.
There are I believe some Homebase stores in the program to fill some areas where Argos doesn’t have coverage
puts a whole new meaning on being Screwed, ,or fixed up by ebay
Not to mention we also have a very convenient and accessible drop off and pick up point ,
Its called our front Door !
It’s an option, it gives choice, it’s not for everyone any more than waiting in for the courier to collect instead of doing the school run is ideal for everyone ;-)
being an option does not mean its good or worth doing just because its an option, we could argue the case for dozens of options if simply being an option were a selling point
And the reverse is true too, no? Just because it’s another option doesn’t mean it shouldn’t be offered either.
It’s clearly not something you’ll use, and that’s absolutely fine by eBay and Argos I’m sure. But, it also provides a great alternative for other sellers such as myself, and others I’m sure.
As such, a potentially profitable and useful option.
of course their should be alternative options , we would certainly use argos if they are convenient, cheaper, faster or more reliable ,who knows argos may do a better job than the postoffice and others ,
our point is , this is an option offering nothing new or ground breaking, to dozens of postal options, parcel shops ,lockers etc etc that are already available
You are absolutely correct.
As Tamebay’s other newer post on the subject suggests, there might be tighter (perhaps easier?) integration between eBay and Argos than with other couriers, particularly with the new objective seller standards coming.
Anything that makes the entire eBay sale, from end to end, easier and cheaper is certainly most welcome.
its options that matter the post office has
11,634. options or offices
and argos has 840 options or stores
plus whats happened to the use it or loose it crusade the local post office hub of community and all that
Now we see the start of the services that allow Argos to recoup the cost of offering the ebay collection counter service for free.
Its another ploy from eBay to make some extra bucks!
off Argos! Did Tanya work for Argos before she joined eBay?
No Sales = No parcels to send = No drop offs!!
Are sales down at the moment? I think a lot of sellers are experiencing a slow down, even the Chinese mega sellers I talk to on Skype. Actually Argos sales were down big time weren’t they.
I really don’t like argos. Prob cost I worked there one summer as a spotty teen, but it would be nice if our businesses could grow without them.
They need to get back in Google. I did a test search for a random household item and eBay appeared on page four. Not good enough
Perhaps the slow down in sales is down to black friday just over the horizon. I know as a buyer I would be waiting to make any purchases around that time.
Obviously its dependent on what you are selling, I can’t see fancy dress sellers having a slowdown in sales right now.
Is that up to 2kg £3.80+vat or is this price vat inclusive?
As I sell Books almost all of my packages are under 2kg and go 2nd Class from my local Post Office for £2-80. But recently one of my larger books sold and when packaged up was just over 2.1kg. Gordon Bennett the Post Office was talking about charging me well over £10 to post it.. In the event I took it home and re-packaged it in a much lighter(and less resistant to damage Jiffy Bag(as against my usual much heavier and resistant to damage packaging) and I just managed to get it within(by a few grammes) 2Kg.
So if there was a way of sending packages with not so larger jump in prices at 2Kg I can see me using it.
The Royal Mail lost one of my parcels recently – and they couldn’t have been less interested. I lose the goods, lose the postage and the claims process is a joke – and on top I get an EBAY defect for giggles.
Remember signed for is not tracked. They record the parcel was sent, and record when it’s delivered and nothing in between. Having extra information in between is very reassuring for customers when things are delayed.
I expect as soon as this process is running properly delivery to Argos will solve a lot of the shipment metrics, insurance and maybe free delivery of replacements they lose?
Ebay have been sucking us dry for a while but I think Argos, GSP, new defect system are all very much moving things in the right direction.