A time-served, eBay-trained, Education Specialist providing an eBay for business consultancy service for the UK & Ireland.
eBay Changes: A few thoughts
Jane, known as the eBay Anorak, is an eBay Specialist Consultant with a very healthy client base of different sized UK & International businesses across many categories. She also manages listings for a local company, and both listings and fulfilment of a global European based company’s UK shop plus her own eBay UK shop, these are all Top Rated Powerseller accounts.
With 13 years experience in addition to that of many UK clients Jane helps on a continuous basis, today she shares a few thoughts on eBay’s latest Seller Release:
Further to my previous guest post in July outlining the changes I would make to eBay after they divorce from Paypal, I’m quite positive on the latest Seller Release and feel it has promise and that eBay have started to listen to their sellers at last.
As mentioned previously, (regardless of the changes to defects and tracking etc) I’d like eBay to add an extra day or two to the estimated delivery time, we know not all items turn up when eBay say they will. This gives a false expectation to the buyer and therefore they’re disappointed, isn’t it better to give realistic expectations rather than disappointment to a buyer who may be relying on the delivery date? Standard post is not as reliable as Amazon Prime when it comes to expected delivery dates.
For those low volume sellers all new changes are not created equal. Those validated on twelve month look back period will have defects included before the new changes take effect and unlike those on a three month look back, will not have the chance to alter their systems to get the required percentage in time. I wonder if eBay intend to make it a three month validation period for all? Now that would be a nice and a fair thing to do.
Looking at the timetable for the integration of tracking information into My eBay, I note that Royal Mail is set as ‘by October’. I’m really hoping this is to coincide with the 2D bar code requirements for Royal Mail. Although I read it isn’t compulsory to use them in October, I’d like the bar codes to show an acceptance scan for untracked items and be automatically used by eBay as an electronic certificate of Postage. But perhaps that’s just my irritatingly positive wishful thinking.
Do you think there’s a chance?
[Editors note: We have of course put the question to both eBay and Royal Mail as to whether the new 2D bar codes will show as acceptance/delivery scans for eBay On-Time deliveries. We’re waiting for an answer but suspect that it may well be an “Eventually, but not this year” – Royal Mail aren’t due to make the scan information public until sometime in the Spring.]
we very much doubt that any changes are due to ebay listening to sellers out of respect or concern for their well being, its probably more to do with sellers moving elsewhere and loss of revenue
Then maybe that’s what’s made them listen, who knows? Point is things are changing for the better, not all there yet but very much in the right direction.
You can please some of the people some of the time …
when my business depends on it , and my staffs living depends on it.
I need pleased all the time, everytime , anytime ,not just some of the time
in fact rather than pleased,, we feel insulted and abused, we have suffered indignity and stress aggravation and expense for years by ebays ridiculous defect regime, we need a lot more than these changes to compensate us
Well the changes are coming and I know that this last 12 months has been the hardest yet to make a few quid on eBay so hopefully these new updates will help the one time successful old school traders not these new foreign immoral cheap market trader types.
It’s funny, the buyers want cheap price, marketplaces force and promote cheap but yet they both expect premium item and service, does no one do economics anymore?! U can’t provide premium on peanuts u silly sausages
Exactly, they want to have their cake and eat it and make sellers pay to deliver the cake.
I agree they are listening to sellers and making changes but I cant help thinking its too little too late. costs keep rising yet there seem to be fewer and fewer buyers and as a small seller, exposure is so limited . They want small businesses to grow, yet the site is still all about volume sellers
ebay is still a useful channel for the odd sale, but other venues are starting to offer better value. My own site with social media advertising and instagram – you can reach millions of people. Plus its a platform I can control. The new ebay app has scored 1.5 out of 5 – 3518 reviews! What a nightmare!
exactly, this is what i said before, if you are your own brand and can offer something somewhat unique, then your own website with a couple of select suitable social media accounts is the best long term.
You are on a platform you own and control and you can engage with “YOUR” customers/clients/shoppers etc.
ebay are not listening to sellers , their graphs, check boxes and data is telling them they got it wrong, if they listened to sellers it would not have happened in the first place, were certain even those special ones! that attend the seller councils, would have disagreed , so ebay knew sellers were not in favour of their defect system , before it was let loose in the wild
For the last couple of years ebay seems to have really got me down. Quite apart from slumping sales, the site is not easy to use, and for some reason a significant troublesome minority of the customers have incredibly high expectations and give me a lot of stress.
I also seem to have been subject to the latest scam in town of ebay buyers claiming chargebacks on paypal transactions.
For me, whatever they do is likely to be too little to late.