PayPal’s Dan Schulman promises “fundamental change”

By Dan Wilson May 26, 2015 - 1:28 am

Dan Schulman, PayPal’s head honcho, and the man who will be king after the Paypal/eBay divorce in the second half of 2015, gave us a glimpse of his plans for the future of the company and he’s thinking big. More interestingly, eBay is in the background.

Dan Schulman
PayPal’s Dan Schulman

Schulman said: “You’re going to see a fundamental change over the next three, five, 10 years, with more of it going to mobile and point-of-sale checkout.”

You can read a text he published online here and that was part of a publicity push that also involved him speaking at an event in San Francisco last week. PayPal’s Bill Ready also published some information about the firm’s developments here.

According to Schulman, customer focus is at the centre of PayPal’s success: “Unlike many organizations in payments and financial services, we built our platform around principles that align PayPal’s interests with the interests of those we serve. We succeed when our customers succeed. We grow when we make it easier for people to move and manage money and connect to the things they value. We thrive when we help merchants deepen their knowledge of their customers while respecting their privacy.”

But cycle back. Rewind. Take a look at that online post Schulman made again, read it carefully, and one thing jumps out. At no point does he mention eBay. Not once. Now, THAT IS interesting.

  • Tinker
    2 years ago

    As much as they talk about a brave new world paypal simply cant afford to ignore ebay

  • Stuart
    2 years ago

    I notice ‘people rule’ slogan has been removed from Paypal’s advertising.

    Perhaps start with an easy way to contact customer service at Paypal.

  • steve
    2 years ago

    The big change will happen when the EU and the US force a cap on charges. AKA cheque charges, there is a serious question to be answered as to why we pay a percentage for what is just a transfer of funds.So far big money has kept this on the back burner, but it needs addressing as a matter of urgency.

    2 years ago

    hopefully they will change if the uk comes out of the eu then paypal are screwed as they will have to have a uk regulator and not hide behind some little office in some little country like luxembourg

    • JD
      2 years ago

      Even now, if you have a dispute with PayPal then you are able to use the UK Financial Ombudsman Service.

    • barry
      2 years ago

      yes but the only voluntary agree to be part regulated, they are not fully regulated in the uk they are in Luxembourg by the cssf who take no notice even when you put in a formal complaint.

      I won my case against paypal with the fos they were told that the had to reopen by account and pay me £250 compensation which they did, then I never used the account and one week later they sent a letter saying they were closing my account for good no reason given, but I can 100% say its that because they lost the fos case they threw there toys out of the pram and closed my account threw some loophole which if properly regulated in the uk they wouldn’t have been able to do

      they are scum and need shuting down or properly regulated

  • Craig
    2 years ago

    Like many others, paypal will no doubt open a uk office to pay tax in this country. Amazon are and many others will follow. I certainly hope the UK does not leave the EU. That would be a near end to the growing cross border trade as customs charges would be required.

    • barry
      2 years ago

      I hope we do leave the eu just for the reason PayPal are screwed, I honestly hate the scum that work there.

      I have never voted before, but voted for ukip this time just so we come out of the stupid eu because of paypal and will def be voteing to come out of the eu

      ha ha screw paypal

    • barry
      2 years ago

      plus they will have to pay more tax if there registered to trade in the uk if we are not in the eu

    • 2 years ago

      There is no indication that at the end of the day that there will be higher Customs Charges or indeed any Customs Charges. There is a great deal of detailed negotiations and likely to be several treaties before we leave the EU.

      It is possible that the other Countries in the EU who are suffering some or indeed all of the problems that the UK has been suffering from will acknowledge that the EU cannot be set in stone. It has to undertake a policy of continuous reform. So if you are pro-UK you should be hoping that Cameron can get the rest of the EU to acknowledge this. In which case the referendum is likely to be to stay in.

      If however the EU stand firm. Determined to ensure that each and every Treaty, Every bit of insanity that has come out of Brussels has to be treated like a stone tablet sent down from on high by the Gods then I for one hope that the referendum result is to get out before the whole insane EU crumbles into dust.

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