Incorrect quantities on eBay ended items

By Chris Dawson April 29, 2015 - 12:35 pm

eBay BugThere appears to be a glitch with unsold items displaying incorrect quantities on eBay. This will be a particular problem for sellers who simply relist assuming quantities are correct and especially for those who rely on eBay for their stock control rather than a third party system.

Tamebay reader Debbie tells us “I went into my ‘unsold items’ yesterday to bulk relist, where I discovered a load of listings that I knew I had sold out of the product. In the list of ‘unsold’ items it was showing that I had a quantity of 1 or 3 (or whatever) but if you actually clicked the item link to view the auction it was showing correctly as having had 3 items …sold 3 items and 0 available. However within the ‘unsold’ items it was showing that I still had a quantity left???

Unfortunately I bulk listed a load of listings before I had realised this so effectively I had a lot of active items that if they sold I could not supply!

Some of the multi variation items were even more bizarre as it would show in my unsold as original quantity 3, available quantity 3 but when you clicked to view the variations it would say that I had 0 left of each variation!!

Overselling is of course the last thing any eBay seller wants to do intentionally. However as with many eBay glitches this goes beyond the affected listings, until the glitch is resolved it means you can’t trust your inventory for any listings that you relist and effectively need to carry out a full stock check to ensure your available quantities are correct.

  • JD
    2 years ago

    This is potentially unmanageable.
    So please some initial questions:
    1 30 day or GTC listings?
    2 If GTC is Debbie using the eBay out-of-stock option?
    3 Bulk re-list or bulk sell similar?

    • Debbie
      2 years ago

      Answers for JD

      1. 30 Day Buy it now listings is the only one I have noticed this problem with (although bizarrely it isn’t ALL of them that is affected, and I can not find a common denominator).

      2. I don’t use GTC so it is definitely unrelated to GTC

      3. The items are just in my ‘unsold’ items list. If I bulk relist then it seems to be relisting with the quantity I originally had prior to selling out!

      It seems to affect both multi variation listings AND ‘standard’ listings. It looks like it affects listings where I have sold the last item …..but instead of the listing just ‘ending’ it goes into my unsold lists showing that I still have a quantity left.

      Just another thing…..these listings appeared overnight…they were not in my ‘unsold’ on Thursday yet on Friday they were and some of the listings ended in FEBRUARY!

      It has been reported to ebay twice now and twice they have confirmed it is a technical error the like of which they haven’t seen before, but they refused o tell me if it was just my account or whether it was more widespread which made me suspicious….

      What made me even more suspicious was they said I would be protected from defects relating to items I could not supply due to this ‘issue’.

  • derek duval
    2 years ago

    To my knowledge this has been a bug for all my ebay time. 5 years where autorelist restocked sold items

    • john
      2 years ago

      Nope this is not the same. The bug you are talking about(I assume) is when an item sells out on a multi variation. When that item is relisted using relist button it reverts back to the original quantity.

      However this new glitch is putting non multi variation that have sold out into the unsold items. Multi variations are also effected.

      I have a multi-variation in my unsold, in the unsold it says 11 initially listed and 1 avaliable. I click on the actual ended listing it says 11 sold 0 left.

      Another single normal buy now in my unsold, in the unsold it says 6 initially listed and 5 avaliable. I click on the actual ended listing it says 6 sold 0 left.

      The above is in selling manager.

      They have also done something on private accounts, checking stock levels on multi variation can no longer be viewed from the auction after it has ended using variation pull down menu or from my ebay unsold. You now have to click on “Quantity X sold” in the actual ended auction.

    • Debbie
      2 years ago

      Derek I think you might be talking about when you sell out of 1 variation within a multi variation listing and when you relist it relists with the original quantity for that variation?? If so you are correct that it has done that for years! (Ebay have not got round to fixing that yet!)

      This is different in as much as it isn’t just MV it’s any listing (although not ALL listings).

      It seems if you sell out of an item there is a possibility that it will not simply ‘end’ it will go into the unsold list showing a quantity available (although where it plucks the quantity from is anyones guess!_) and from there it could be inadvertently relisted (I know as I listed some!).

  • Gary
    2 years ago

    I was thinking the same. When I relist cancelled listings, quantities revert back to those of the original listing regardless of numbers sold. Have to do a manual adjustment to avoid out of stock sales which I have occasionally suffered from as a result of this bug.

    • Debbie
      2 years ago

      Gary I too have experienced that on and off for a while now but the problem I am now experiencing is ‘as well as’ that glitch!

      I have listings in my unsold (that I haven’t cancelled or modified in anyway) showing that I have an available quantity when I don’t !! …and if you click the actual auction within the auction it shows an available quantity of ‘0’

  • JD
    2 years ago

    Unsold listings on eBay can be problematical without consistent care. Sorry to be long-winded here but it requires a level of detail.

    If you are in SMP and click unsold from ‘Listing Activity – Ended Listings Last 90 days’ you will get quite logically the number of unsold listings that you have not yet deleted.

    If on the other hand you go to the left navigation of SMP and click unsold from the left navigation you get the number of unsold listings that have not been re-listed or deleted.
    The status dropdown in the top navigation reveals ‘not re-listed’ ‘all’ ‘re-listed’ ‘unsold from multi-quantity listings’ and a couple of other categories not totally relevant to basic re-listing. You need to be mindful of this.

    Now, when re-listing it is easy to start from the wrong list if you have not deleted unsolds following a previous re-listing session. eBay should, in theory at least, not allow you to create a duplicate listing. But if something having been re-listed then sells out you would not be creating a duplicate by re-listing again.

    It is also necessary be mindful of the fact that re-listing uses the final quantity when the listing was ended as the new start quantity.
    If however, you ‘re-list’ using ‘sell similar’ then the start quantity of the new listing will be the start quantity of the original listing.

  • Debbie
    2 years ago

    Yes JD I am aware of everything you have posted.

    We delete items from our unsold list on relisting and just to be ‘doubly sure’ that we do not duplicate a listing we always select ‘not relisted’ from the ‘status’ drop down menu.

    This is definitely a glitch (as confirmed by ebay 3 times now).

    I wish I could post a screen shot but it would ‘out’ my account but as an example ….

    I have an 30 day MV buy it now in my unsold

    It states initial quantity 3 and available quantity 3. Just under the item title there is a link to show / hide variations. If you click to show variations you can see that I have 3 variations all with an initial quantity of 1 and all show as having an avaialable quantity of 0……So with all variations having sold out why is it in my unsold?

    Equally a single item listing should not go into your unsold when you sell the last one you have. I have items that I listed with an initial quantity of 11 and I sold all 11 in the first week of listing them yet it has appeared in my unsold with an initial quantity of 11 and an available quantity of 3 yet when you look at the actual listing it clearly shows as having sold out!

  • Tony
    2 years ago

    Debbie. Start a thread on an Ebay forum, to bring this to other sellers attention.

  • SteveB
    2 years ago

    Common issue.

    Only way to prevent this is manage your listings manually.

    Yes, I know its very time consuming, but thats why eBay is a time wasting monster.

    Bottom line is if you don’t like dancing to their stupid tune, running around the houses, and jumping through hoops, then sell elsewhere.

    It could so easlier be be much better and easier. Sigh!

    Long live The Revolution!! :)

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