Pelipod home-delivery boxes launched UK wide
Pelipod is now available to consumers across the UK. From today, you can order your own personal connected smart home-delivery box and never miss another online delivery.
Karl Wills, Pelipod CEO commented “Research tells us that over half of all UK consumers will avoid shopping online due to the current home delivery experience often being poor. At Pelipod we feel that home delivery should work without forcing the consumer to wait in for an online order or trek to a collection point if they missed the delivery. With a Pelipod, shoppers will never miss a home delivery of an online order again. Pelipod can even manage parcel collections from your home”.
The durable box is secured outside a customer’s house to prevent theft and automatically emails you when a parcel has been delivered or a return collected. A unique parcel code is generated for each order by the user, who then inserts this code into the delivery address. The Pelipod is sent this code so the courier can key it in to open the pod. As each parcel code is unique, the Pelipod knows exactly which parcel has been delivered. The Pelipod is always locked until accessed with the unique parcel codes allowing for multiple deliveries or collections. Pelipod tracks all deliveries and collections and a camera in the inside lid of the box provides irrefutable photographic evidence of a parcel having been delivered or collected.
This means UK consumers have a solution that delivers the parcel to them at home whether they are there or not. No more missed delivery cards, trips to collection points or relying on neighbours to take in parcels. Pelipod is offering pods on a free 2 months trial, followed by £9.99 a month on a subscription basis with a £15 delivery charge to England and Wales.
You can sign up for a Pelipod on their website.
This is going to be a very interesting one to try out, every since I have seen this I have wanted to give it a try. It has some great USPs and uses that both SME and consumers could find useful
Website seems to be down though
Website is now up – not sure why it was down as our notification system didn’t alert us.
We look forward to you signing up.
Then initial downside is you’ve got to be home to take delivery
But, should be the last time you have to wait in for a delivery :-)
This is a good idea, however as a seller i am probably looking at this in a different way!
I would love all my customers to have this fitted, but what’s going to stop them?
There’s cost, and at £9.99 per month, i think this will put some off, the website FAQ’s say £5.99 a month, which is more reasonable. However the cost for the customer has to be worth it, ie if they have to continually go to pick items up, then its a yes, but if its occasional use then probably not.
With the “money back Guarantees” offered by marketplaces and payment providers, a customer doesn’t need this as such as its down to us sellers to make sure it arrives.
I had a quick look at the web site to see if there is a referral scheme in place to help get the message out there about this, and online sellers are the perfect tool, we could add a message and discount code onto the paperwork we send with orders.
I hope its something that becomes mainstream and we start seeing it in New Builds.
Thanks for the comments. The web site FAQs are being changed (the £5.99 was the introductory price).
We do have a referral scheme for those who have a Pelipod – for every referral the Pelipod ‘owner’ gets a month’s free rental. However, it is a good idea and we will look into creating a separate referral system.
The issue I have (and many have) is that post and couriers leave parcels in a safe place but won’t leave them if a signature is required. I don’t see an arm sticking out of the box with a hand attached, so doubt this would solve the majority of “not at home” issues.
It is a good point, but hopefully I can answer it.
Pelipod provides an audit trail of every opening and closing and that audit is linked to the unique parcel code generated by the consumer with the order. In addition, Pelipod takes photographs of the contents of the box. Finally, there is a unique bar-code on the inside of the lid which can be scanned by a driver.
We are currently in discussions with most of the major couriers for them to accept these security features as the equivalent to “signed for”
As an aside, carriers are facing a lot of claims from people denying that the squiggle left on the hand-held devices is their signature – not a particularly fool-proof system at the moment.
This looks great! I have a couple of queries, though: how does the camera provide ‘irrefutable’ evidence of delivery or collection? It could be an empty box; it might be outside the camera’s view field; what if there’s more than one box in the Pelipod? I’d never rely on a camera to produce evidence. Plus there’s too many cameras being used against us these days already: speed cameras, parking attendants armed with cameras, all kinds of stuff ;)
Also what’s to stop a delivery driver pinching a package that’s already in the Pelipod box?
Just brainstorming here. But let me reiterate, this does look like a seriously good idea. I do think the price point is a little high, though. If it were priced somewhat less than £9.99 per month, I would go get one immediately. Or have it delivered…. ;)
The camera is inside the lid of the Pelipod and photographs the contents – both at a point when it is open and when the lid is shut. This proves the number of parcels in the Pelipod and, thereby, will show if the second driver takes one of the original parcels out. Of course, it can’t evidence whether a parcel has any contents though.
As to the price (which does include £1.67 of VAT), we want to drive this down. We are trying to get retailers and carriers engaged and for them to contribute, which will allow us to drive the consumer price down and, hopefully, stimulate more demand. Allowing all parties to benefit.
Good ideas on driving the price down, Karl. And I have already mentioned to our post lady for her to be on the lookout for these. I would think that as long as operators don’t get too greedy, increased usage should be able to drive the prices down. If you got a big enough market share to begin with, you might end up with your brand name as the verb….Pelipod the parcel, like saying Hoover the carpet ;)
You mentioned that the camera shoots when the lid is open and when it is shut. So, does the camera then point at the delivery person when it is open, or are both shots taken pointing down into the box? Oh and isn’t it dark in the box with the lid shut; how does the camera ‘see’?
I’m sorry but the first thought that came into my head besides the cost was that it’s another ugly box to go with the collection of wheelie bins and recycling bins !!
We designed the box to be very good at what it does and to be of a size and shape to accept the vast majority of parcels. We have made it available in four colours, but we needed to make something that would function for the widest set of users.
I hope this helps.
I think this is a wonderful idea. For all the downsides I see a dozen upsides. 21st Century thinking. No system is fool proof. Signatures most certainly are not. Well done I say.
Thank you :-)
Are you exploring the possibility of shared ones? For example, I live on a close of half a dozen houses – it could make the service more compelling and cheaper. I’m imagining something like a letterbox or phonebox in size.
Of course we would like everyone to have their own Pelipod, but we also expect that they will be shared by a few neighbours. Pelipod allows for 4 unique user (shopper) PINs to help with this and still keep it secure.
At the moment, we only have the one size as it is expensive to produce manufacturing moulds. However, we will be introducing different sizes and ones suitable for multiple-usage, e.g. a block of flats, at some point.
For some blocks of flats you would also have a way for the courier to enter the communal stair so that they can reach the box.
just has to be worth Royal Mail providing new builds and remote areas with these free of charge