Share:
POST
TWEET
SHARE
SHARE
EMAIL

Amazon message delays bug

By Chris Dawson March 29, 2015 - 1:56 pm

Amazon BugIt would appear that there’s been an error with Amazon’s messaging system where customer enquiries weren’t getting forwarded to sellers.

Messages were held up with a glitch and whilst sellers may have checked their message inboxes regularly, suddenly a day or so later a glut of unanswered messages popped up. Some sellers have also received irate follow ups from buyers demanding to know why they’re being ignored.

Amazon appear to be aware of the issue which started on the 26th and has apparently been resolved. However it’s worth monitoring your Amazon seller metrics as you may have messages which weren’t addressed within Amazon’s 24 hour mandate and could impact your seller performance stats.

Many thanks to Tamebay reader Lucas for the heads up on the issue.

Comments are closed.

Recent Comments

2 hours ago
Noel: We had a ban (overturned) a couple of weeks ago, customer wanted to talk to...
2 hours ago
Gav: You can't lose what isn't yours. The VAT on sales is never your money. You simply...
2 hours ago
Dom: Easiest way is put the other countries on holiday mode in Settings > Account Information...
5 hours ago
Vinny: Yes it is. You just need to word the email correctly. Loads of advice...
5 hours ago
David Brackin: The marketplace needs to make its value to the buyer and seller so clear that...