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myHermes fully operational after fire incident

By Chris Dawson December 5, 2014 - 2:44 pm

myHermes new warehouseWe’ve just heard great news from the guys at myHermes. Following the incident at their central Warrington hub they’re back up and running at full capacity.

Thankfully no one was injured when the conveyor motor burnt out and even better news no parcels were damaged in the fire. myHermes have also confirmed that deliveries will not be delayed by more than 24 hours and that they’re using extra capacity to clear the back log and get them to their destinations.

Here’s the full statement from myHermes:
Following Wednesday’s small fire caused by a conveyor motor burnout at our hub in Warrington, we can confirm that all repairs have been completed and the facility is once again fully operational. Hermes is now operating five hubs in total to clear any backlog of parcels. Currently, the deliveries of some parcels are being delayed by up to 24 hours. You can track the progress of your parcel at www.hermesworld.com

  • Craig
    2 years ago

    At least Hermes have an excuse. Our courier network have told us they are overwhelmed but we have a lot of failed 24 hours drivers and its been blamed on agency drivers. I know its a busy time but its a nightmare.

    • 2 years ago

      I agree Craig – we have had many problems this week with no only deliveries to our customers but also inbound deliveries from suppliers. Either the couriers or even more annoying the supplier saying they are struggling to keep up.

      I’m sorry, but Christmas /Black Friday / Cyber Monday or whatever rubbish they come up with next was not a massive secret – you knew it was coming and you should be prepared for it in my eyes.

    • Craig
      2 years ago

      Yes it seems absolutely nobody was prepared for the increase. This weekend is expected to be busy online also so lets hope next week is better.

    • Gerry007
      2 years ago

      .
      Forewarning to the snowploughs…”THE SNOW IS COMING”

  • Mark
    2 years ago

    It sounds like Hermes had some extra capacity planned for the festive season which allowed them to minimise the effect of the fire on their services.

    Yodel does not seem to be doing as well at the moment, I had economy parcels collected on Monday, yet by Saturday they have not made it to their central hub. Their tracking system is displaying odd information as well (they have a tracking event of “parcel collected” the day after the parcel allegedly left my local delivery depot).

    • Gerry007
      2 years ago

      .
      UKmail screwed up big time last week

  • Craig
    2 years ago

    We honestly never witnessed such a level level of failure among courier networks. They all seems to be really struggling. Mainly through to the fact they have had to hire so many agency drivers who maybe don’t know routes too well. Really hoping this week improves.

    • Jimbo
      2 years ago

      Fall out from Royal Mail price increases?

  • Dean
    2 years ago

    Have to take my hats off to myHermes! I’ve used them for many years now, and they never fail to amaze me with their low cost, yet very professional service. Not only are they the cheapest, but for me, the most reliable. Even with this fire, my parcels were only a delayed by a few days.

    A few years back when the UK had all that snow, this is where my Hermes really came into their own. I was using a number of different couriers at the time to both receive and deliver. While all the other couriers failed to delivery parcels for up to two weeks past deadline, myHermes not only collected day in, day out, but also delivered on time!

    UPS was the absolute worst! Expecting a parcel from Holland, and it made it’s way across to local depot (5 miles away) within a matter of days, then a bit of snow fell, and UPS fell apart. The worst was watching the ‘tracking’ as each day it would advise ‘out for delivery’, then in the evening without fail it would update to ‘unable to delivery due to adverse weather conditions’. This went on for two weeks, the same two weeks I had myHermes collect parcels without issues. The moral of this story is ‘you get what you pay for’ doesn’t always ring true. UPS cost three times as much as myHermes, but there service is at least six times worst.

    Well done myHermes.

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