eBay UK expand Global Shipping Program
eBay are expanding their global shipping program in the UK. Currently countries in Europe (Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden) have been able to buy from the UK using the program. This will be expanded to include the USA, Canada, Australia, New Zealand, China, Japan, Brazil & Russia.
The aff_link("http://portal.ebay.co.uk/gsp","Global Shipping Program","","UK"); ?> is designed for sellers who haven’t yet decided to embrace cross border trade. There may be many reason for this, for example private sellers may not wish to figure out international postage rates or small business sellers may not have the volume required to negotiate reasonable international courier contracts. It may simply be that you don’t want to list on overseas sites as you don’t have the translation skills.
The Global shipping program won’t give you the same exposure as actively listing on overseas eBay sites, but is similar to passively adding international shipping to your eBay UK listings. It will make it easy for customers overseas to still purchase your products without you having to do a thing.
Once in the program you can still opt out if you wish, either entirely or you can exclude certain countries (for instance if the products you sell are banned in certain territories you’ll want to block them from buying). When something sells you merely ship to eBay’s UK shipping centre and they then forward on the parcel to the international destination.
So long as you ship same day or next day, mark the item as despatched, upload a tracking number if you have one and the item arrives at the shipping centre within three days you’re covered. You’ll get five stars for despatch time, five stars if you offered free postage for shipping costs and it’s not your problem if the parcel gets lost or damaged on the International leg of it’s journey. You’re also protected from Negative or Neutral feedback for any shipping delays or damage in transit.
You can opt in and offer the Global Shipping Programme on all your active eligible listings, or you can opt in an apply to specific listings on an individual basis. Either way, if it gets you more sales in the run up to Christmas it’s hard to see why you wouldn’t want to try it.
Have you got any comparison’s of costs to the customer compared to using RM.
is it cheaper for customer or more expensive?
I tested it by buying from the US and it was considerably more expensive… but then it did include all import duties and taxes which I didn’t have to pay on delivery….
Trouble is 75%(?) of ebayers do dodgy declarations lol so no duty lol
Its more the cost to EU. many sellers do not ship to certain EU countries due to parcels getting lost.
We stopped shipping internationally due to the DSR system. However we would open up the sales again…even to Italy lol
But ebay really should have released some sort of shipping cost comparison for the end buyer. At the moment we do not have a clue how much the buyer will pay in comparison to shipping direct.
We have opted into this service and its fantastic however our channel management company knew nothing off it and it is bringing orders through with the customers address and not the uk routing address and also bringing order through at a completely different price. Its so far causing us a huge headache but this is not the fault of eBay.
Sounds interesting. What happens if a parcel goes missing between the UK shipping centre and the foreign buyer, will the seller be out of pocket?
Your only obliged to get it to the uk ebay.hub after that ebay is responsible
click and collect will be fun in brazil lol
Argos se expande allí en breve
Another thing you have to be careful of with this service even if you don’t use channel management software is the ebay invoices if you print them to go with the package. The invoice will show the full value of the order the customer has paid. However that will not be what you have received into your business paypal account as they will have paid the delivery charge direct to ebay. Be careful about this regarding your accounts.
In almost every case this will add cost to the order and may increase delivery time (as there will be a delay at the processing centre before it is handed over to the couriers).
When I bought something using this service (from the US) the item was delivered by myHermes so they must import a bulk load of goods and then hand them over to local couriers.
Looking through the conditions it seems that a combined postage discount for the international leg is available. If this applies to orders from multiple sellers (in the same foreign country) it could add a lot of value to the service.
It would be nice if they offer different levels of service such as an economy sea freight option or a priority express service.
hi do i opt in to this Global Shipping Programme ?
Hi, You can opt in at http://www.ebay.co.uk/prf/GspOptIn
Should have added you can opt in carte blanche for all your listings or have the option to opt in and then add your listings on a one by one basis
Had my first sale to an italian customer, normally i’d have never touched it with a barge pole.
Also had our first sale. That parts great. Doesn’t work at all with channel management software if your using any. Be careful of that. Also if you print ebay invoiced be aware that the amount displayed on the invoice is not what you will have received as they pay shipping to other party.
Good point… it will be worth checking if your channel management company is set up ready for the Global Shipping Program, although no reason that they shouldn’t be.
Hi Chris. They were not ready at all. Channel Grabber were unaware of it and I brought it to there attention so they are now speaking to eBay regarding this. I don’t know about other software but channel grabber couldn’t handle it in multiple ways. First of all it brought through the customers home address and not the routing address. Secondly it brought through the total price the customer paid which is not what we received as explained above and the thirdly it sent a completely different price altogether through to our accounting module. Bit of a nightmare that we hope gets resolved fast.
To be fair the guys took it quite serious and have emailed me to say they are working on it right away so hopefully not long. People just need to watch out for it in their order lists.
Just wait and see how quickly Ebay pulls the plug when they get the email
Where is my Item…..:I ordered it 5 weeks ago.
good luck as Italians are very problematic to deal with, it not just about the postage being lost. It is the fact that the mentality is different, anyway good luck ~
Hello, I am the daft one, who has many daft questions to ask.
here they are….
I pay to send my package to the UK distribution address, yes? who pays for the bit after that? The buyer?
eBays fees are based on what? The total the buyer pays? As I have no way of knowing what the delivery cost is going to be to the buyer, how can I work out if I will end up making a loss on the whole deal, I cannot work it out as there is no way of knowing.
If I offer free worldwide delivery, who pays what and when? I think we should be told.
You send to the UK distribution address. The buyer pays for onward shipping.
The buyer effectively gets two invoices – one from you and a second one from eBay for the onward international shipping (two concurrent PayPal payments).
You only pay fees on the payment you accept (The same as if a UK buyer had purchased).
If you offer free worldwide delivery then your products won’t be shipped under the Global Shipping Program – you ship them for free world wide.
If you offer free UK shipping and a buyer purchases under the Global Shipping Program then you ship for free to the UK distribution address and the buyer pays the additional amount (that you don’t see) for onward international shipping.
Another point to ad to this is that even if you print an invoice for the order from eBay it displays the total price the customer paid which will of course be more than what you received. Might blow your mind a little when you see the amount that actually came in.