Hermes launch new returns service

By Chris Dawson September 24, 2014 - 6:24 am

Hermes Parcel ReturnsHermes have launched a 3 Click Returns Service that allows customers to manage their returns quickly and easily.

This latest innovation from Hermes is in response to increasing demand from consumers for a fast and simple way to return unwanted items, and is also part of the company’s commitment to drive value for its retail customers.

All customers need to do is log onto and in just 3 clicks will be able to organise returning items. They simply have to enter their email address or parcel barcode, select their collection or drop-off preference, and print their label. They will also benefit from being able to return multiple parcels at once, choosing to send the items via Hermes’ 3-day courier delivery or 2-day myHermes ParcelShop drop-off service, which includes complete visibility with end-to-end web tracking.

In addition, the website is dual-branded, providing retailers with the opportunity for client marketing promotions. The new service went live earlier this month on the same day Hermes reached an impressive milestone – processing its one-billionth parcel since 2007. During that time, Hermes has handled more than 69 million returns, via its courier pick-up service and its network of 4,000 myHermes ParcelShops.

We really like this, well not that much as no retailer actually wants to get returns. However returns are a fact of doing business and for many retailers quick and easy returns are one of their USPs and the reason that consumers choose to buy from them in the first place.

It appears that retailers have the option to decide who pays the return costs – some have opted for an entirely free returns service whilst others have signed up for Hermes Parcel Return but leave the consumer to pay the carriage cost.

If you’re interested in offering a quick and easy returns service to your customers get in touch with Hermes for more info.

  • Chris
    3 years ago

    Good shout, will this only work for e-commerce sites, i.e. your own. Or will it work on eBay with this managed returns.

    Either way it seems a good idea, any idea of pricing?

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