Share:
POST
TWEET
SHARE
SHARE
EMAIL

eBay website crashes down on Sunday #ebaydown

By Chris Dawson September 14, 2014 - 12:53 pm

eBay’s website has crashed again. Late this Sunday morning our in box started to fill with emails from people unable to log into eBay.co.uk, and here at Tamebay Towers we’re unable even to view the site.

We’ve little information other than the problems appear to have started around 11am and at the time of writing at 2pm the site is totally down.

eBay Downdetector

This is the third major outage in little more than a month. eBay crashed in spectacular style on the 12th of August and then again on their 19th Birthday on the 3rd of September. Now just 11 days later the site has fallen over again.

Whilst it’s almost inevitable that all website will have issues occasionally, for a site with the size and reputation of eBay it’s simply unacceptable. Sellers will start to wonder if they can rely on the site in the run up to the peak Christmas selling season and if buyers find that they can’t buy on a Sunday afternoon they’ll be off spending their money elsewhere and may not be quick to return.

We’ll update as soon as we have more news, but in the mean time please let us know if you’re able to access eBay either as a buyer, a seller, if you can view the site at all or if you’re able to log in and make purchases or view your My eBay.

Edited to add: It’s coming up to 5pm and it appears that eBay is coming back online after an outage of around six or so hours.
eBay Downdetector 2

  • Erika
    3 years ago

    Can’t login to eBay UK, have an auction for a sought-after infant product ending very soon with loads of watchers and one bid so will sell at a very low price. This was definitely going to have a last-minute bid frenzy on it and I’m going to lose a lot of ££ on it which we can ill afford with a newborn (the £ was going to buy the same product but in a larger size). Beyond upset about this and have no idea what to do.

    • Simon
      3 years ago

      Not to worry… under the circumstances ebay will allow you to cancel the transaction and re-list the item for free… this is what they offered last time anyway!

    • Erika
      3 years ago

      Thanks Simon – the auction has ended and I’ve got a ‘your item has sold’ confirmation email, the bid was placed about two hours before the site went down. Do you reckon they will let me cancel the transaction in this case? Waiting until the site is back up before contacting the buyer although I don’t know what I’ll say to her, waiting to see what eBay say (if anything!).

    • Acki
      3 years ago

      I would cancel it. I’m sure the buyer will understand. This is the 12th time this has happened. Ebay really needs to sort it out. If you do decide not to cancel, at least demand that ebay doesn’t charge you the selling fees. E bay need to step it up. They only do so, if they loose buyers and sellers and of course profit.

    • colin Marlow
      3 years ago

      Ebay . au is working.

  • Chris
    3 years ago

    As a business seller on ebay this is beyond a joke now. We are moving all our items over to Amazon. Less hassle, no defects and a stable platform. eBay have too many problems and hassles.

    • Ian
      3 years ago

      Do it as quick as you possibly can – Was a ebay seller for five years – Had 10000 feedback with over 15000 sales. A buyer reported me for selling fake goods (which they werent they were only doing it to get a refund) And they instantly banned me without a parole or giving me a way to explain the situation – Nearly ruined my entire business and all I was given was a computer generated email – Leave them as fast as you can.

    • Peter barnes
      3 years ago

      YES BUT AMAZON ARE COPIYING ALL SELLERS ITEMS AND BEATING THEM ON PRICE AMAZON ARE CRIMINAL

    • 3 years ago

      I totally agree with you Peter & there are plenty of seller stories floating around in Google in this regard.

  • Fred
    3 years ago

    I can log onto the site but it say”Connection reset” if I try to log on to My Ebay. Also wont let me load directly from shortcut on start page.

    I can lig on using my Nokia phone

  • YoYo
    3 years ago

    Erika –

    Cancel the sale after the fact. It is not your fault. Apologize to the winner but explain that due to eBay being down the auction was not public in it’s final hours and therefore the results are invalid. There is nothing – nothing – eBay can do to force you to complete this sale. Worst that can happen is you negative feedback, which you can respond to AND you can work with eBay to remove, considering this is on them.

    • Erika
      3 years ago

      Thanks very much YoYo!

  • Fred
    3 years ago

    I can log onto the site but it say”Connection reset” if I try to log on to My Ebay. Also wont let me load directly from shortcut on start page.

    I can log on using my Nokia phone

  • Mike
    3 years ago

    Cannot log in to ebay.com now!

  • John
    3 years ago

    Couldnt get in from around 10.45am.Managed to log in at 13.30pm and navigate the site for 5 minutes but then was kicked off again.Tried backdoor Singapore and .com but all down.
    With the new defects as well we have decided to go full force on our website.Its getting upgraded now and wel be the cheapest on the market in our niche once live.We will use the fees we save to drive traffic.Ebays fees are far too high now for a sub-standard service.

  • Weeze
    3 years ago

    And google are thinking of partnering up with this bunch of jokers! Seriously they should rename it DownBay! Thank heavens I no longer have a business account with them, I’d be seriously annoyed if I did! Worst thing is is that it affects auction sellers so badly, no access no last minute bids on those goodies. Expect the regular radio silence and scant apology from fleabay.

  • tipon
    3 years ago

    Can’t login to .co.uk site, can’t acces my ebay cn’t do anything. .com site does not even load in, and it logged me out from mobile android app as well. Again many items ending in the next few hours. Just managed to pay our ebay fees, todays selling would have been our house rent. If they don’t fix immediately we will just get into more debts. It is ridiculous, and more serious now, they should realize the fact that many many people have been earning a full time or part time wages from ebay selling, if these thing happens more often….. I dont even want to imagine that. :(((

  • Steve
    3 years ago

    Looks like thats 9267 unhappy users will ebay get defects for each one? doubt it eBay you are the real defective ones what a joke

    • 3 years ago

      It looks like all 9267 people tried to log on to Tamebay at the same time too according to the server stats! Hence the rather slow loading of Tamebay pages earlier today for which apologies… but getting slowly back to normal service here at Tamebay HQ.

  • Erwin Schlonz
    3 years ago

    ebay.de does work neither.

    • Paul
      3 years ago

      Got on first thing this morning to check business sales but then could do nothing site just hung going to log in page.
      Time senior management were sacked with yet another major outage all the crap sellers are made to do for a measly 15% discount. I buy off Amazon and other sites now, roll on onbid – just the ammo it needs now!.

      TV and press need to be informed of all this, they will have a field day!.

  • Jon
    3 years ago

    This is getting seriously bad now. There is no excuse for the way eBay have dealt with these outages. It’s now 2.30pm & most sites have been down now since 11am Thats over 4 hours! Nobody can buy or sell anything. There is definitely something they are not willing to make public.

    Half of Europe is down & USA. Only Canada & Spain are still up but I am unable to log in on .ca or .es

    http://downdetector.co.uk/problems/ebay

    This is a very serious joke!

    Chris…Why is my post showing the wrong time? It’s 2.45pm

    • Izzy
      3 years ago

      I am in Spain, that’s down too, “this webpage is not available” :( I cannot log on to any ebay at all.

    • Roger C
      3 years ago

      For a site that operates virtually worldwide 24/7, 52 weeks per year this is pretty SERIOUS and the tens – if not hundreds – of thousands that are effected each time it happens are NOT going to be happy bunnies! They will start to remember these outages when they feel like making that “last minute bid” or listing something valuable with a low start.

      Buyer and seller confidence in eBay WILL suffer.

      Interestingly when you look at “http://downdetector.co.uk/problems/ebay” you realise why this is a serious problem, take a look at the graphs. Other web-sites come and go with quick loss of connection but eBay runs without a glitch and then suddenly . . . bang and they’re gone for many hours or even a day or two . . . and that is the most devastating type of outage possible for an auction site!

  • Mark
    3 years ago

    Time to try Ebid?

    • Roger C
      3 years ago

      I actually used the web-tracking site mentioned above to see if they had information on eBid, but they don’t have it in their lists.

      Maybe if enough of us asked them to include that site they would keep an eye on it as a comparison against eBay?

    • Darren
      3 years ago

      Ebid – are you having a laugh. No traffic, just full of fakes and frauds.

  • elio
    3 years ago

    ebay Italy site is crashes down too, until 11 am…

  • Paul Stevens
    3 years ago

    It’s a sad state of affairs. eBay seem detemined to drive buyers and sellers away, introducting complicated features which are not necessary, constantly tinkering with the live site and having infrastructure that seems unable to cope. We aren’t surprised when this happens at all on eBay. Buyers and sellers seem to come way behind shareholders. Would this happen on Amazon?

  • Clare
    3 years ago

    I did manage to log in once this afternoon but it kept redirecting me to .com although I was definitely signed into the UK site. I’ve also heard people have been redirected to Russian ebay after managing to log in.
    An absolute joke – like many others the weekend is my main listing time so it’ll be another bad week for me.
    It’s made me extremely reluctant to use auction listings in the future – I had an original 1930s dress that ended in the middle of the last fiasco for less than a third of it’s true value.

  • 3 years ago

    Still can’t access my ebay as a seller or buyer. No wonder sales are so bad

  • Gwen
    3 years ago

    Some sellers with the new style shops hae had no shops showing since last Friday too.
    EBay seem to be lurching from one crisis to another at the moment

  • rob
    3 years ago

    in australia unable to log on missed important sales for HOURS

  • Roy
    3 years ago

    Can view lisings in selling manager pro but thts all. connection re-set if any othet function is attempted. This is poor busiest day of the week lost £2k sales last time.

  • 3 years ago

    I have managed to log into ebay.com (US site) so I can at least see sales up until everything went down. I sometimes use Sunday to pack my parcels so I can do something, other than that what looked like it was going to be a good weekend of sales (much needed as sales are a min of 50% down anyway) now doesn’t look so good. :(

  • Luisa
    3 years ago

    Same here! Selling from ebay philippines. Cant log in to my account . Tried to log in using ebay.com but still can’t. keeps kicking me out when i try to use my mobile app too!

  • Gerry007
    3 years ago

    .
    Early Christmas present for John Donahoe

    How to :

    https://www.youtube.com/watch?v=I7ZN8wGIxBI

    Go on, you know you deserve it…..!!

  • Ursula
    3 years ago

    I’m in Australia and it won’t let me in keeps saying a connection is lost with a server all I want to do is pay for my purchase!

  • 3 years ago

    Do it as quick as you possibly can – Was a ebay seller for five years – Had 10000 feedback with over 15000 sales. A buyer reported me for selling fake goods (which they werent they were only doing it to get a refund) And they instantly banned me without a parole or giving me a way to explain the situation – Nearly ruined my entire business and all I was given was a computer generated email – Leave them as fast as you can.

    • Gerry007
      3 years ago

      .
      Seems God pays debts in other ways…..!!

      Mined you tambay seems to be running slow today too….

    • 3 years ago

      Sorry Gerry, Tamebay IS running slowly…. we’re getting about a day’s normal traffic every half hour.

      Hopefully mainstream news will pick up and publish soon and divert some of the traffic away from Tamebay!

    • GTF Store
      3 years ago

      Dont be surprised tamebay is running slow, everyone comes here instead of ebay, but this is a forum site nit a selling site. So when ebay is down yeah they are slow because everyone is fed up with ebay.

    • Gerry007
      3 years ago

      .
      Maybe time Chris started an eCommerce site then….

    • Gerry007
      3 years ago

      .
      Just told the beeb….

    • 3 years ago

      Thanks :D

  • frank
    3 years ago

    great, going to be out of pocket because of the clowns who run ebay

  • Jerry
    3 years ago

    E-bay down again is anyone surprised? To my mind this confirms that ALL auction sellers should leave e-bay asap – after all they are not a proper auction they bring the hammer down at an arbitrary time when people may not have finished bidding. A REAL AUCTION waits until no further bids are entered. In addition it is my view that E-bay condones fraud by returning sellers money to a buyer when the buyer simply says he didn’t receive an item. E-bay doesn’t check whether or not the item was received they simply take the sellers money. Increasingly buyers are aware of this and use it to commit fraud with impunity. FAIRNESS and JUSTICE doesn’t enter into it.

  • hacker
    3 years ago

    They are updating the site to make it compliant with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    • Gerry007
      3 years ago

      .
      Be good if they told the punters first……

    • GTF Store
      3 years ago

      Why on sunday afternoon in the busiest time?

  • Paull T Bishop
    3 years ago

    Ebay is a joke I spent over 300 pound on the site and my items for sale are finishing cant do nothing ebay forced me to change my password 4 times after that I gave up cos nothing worked a big company and they cant be arsed to fix there are problems or say sorry they should call themselfs dontcarebay time now 14:57 still down

  • Pete
    3 years ago

    Some weird stuff going on. I did manage to log in about an hour ago and got the site to generate a sales csv. I didn’t close the page and can still move around the site, just can’t do anything as the pages time out.

    Tried visiting http://www.ebay.co.uk on a different machine and instead of getting the main page I got a login to eBay screen as the main page.

    As a side issue (only noticed this yesterday), it appears eBay have now included ‘Spain’, ‘Italy’ and ‘Greece’ as check box options in the countries you deliver too (Europe), they are unchecked, so even though you may have checked the box for Europe, it may well be that your items are not being seen in these countries now? I didn’t see this mentioned anywhere, we have now updated all our listings to ensure these boxed are now checked.

    Thanks.

  • tipon
    3 years ago

    I am having my 3rd shot because of the anger and stress the ebay has been causing for us like all of us who sells on ebay. We managed to go through on our items on my wifes iphone and we have many many items with over 5 10 15 20 watchers with no bids, we all know.the many buyers bid in the last second so all items will end with no sale. Just took out a ctedit card to pay my ebay fees and I will have no sales at all today if it stays like this. It is more tha serious and uneccaptable, I do agree with tamebay.

  • 3 years ago

    I have over 100 auction listings ending today, many with small bids,
    Either I loose a lot of money or risk dozens of defects by cancelling transactions.
    Cant win, NOT Impressed.

    John

    • tipon
      3 years ago

      Same with us, highly understand your concirns. It is really bad. Most of our itens ended already with no salea and many watchers. Said and frustrating.

  • Savannah
    3 years ago

    Booooooo – hopeless – not able to login

  • David
    3 years ago

    Ebay is a disgrace today. I have several items ending today and, if this situation does not improve soon, I will have no option but to declare all of my auctions void. The situation is unfair to both sellers and buyers. I’m no computer wizard but my first thought was “it’s been attacked” – and I think I’m correct.

    Too big to fail? On the contrary if they keep on like this…

    Utterly, utterly unacceptable. Shame on you ebay!

  • Garry
    3 years ago

    I managed to get to My eBay first thing, but nothing since then.

    Have to agree with the above comment about not being a true auction, adding 5 minutes to the end time of a bid is received would earn extra revenue for the seller, and of course eBay (when the da$m thing works)

  • Allen
    3 years ago

    I am getting sales notifications through so mobile app must still be working, but if I cant log on with my PC I can not print off sales and therefore cant dispatch goods!

    Really hope that this is sorted soon!

  • 3 years ago

    Just tried to post my opinions of eBay and Tamebay crashed!

    • 3 years ago

      Sorry Trevor – doing everything we can but traffic over the past few hours is unprecedented for Tamebay (We’re getting way more traffic than the last two times eBay crashed put together!)

  • dimitrio
    3 years ago

    I managed to log in from my iPhone on both the app and the regular site. But pc or mac does not log in. Also app is very slow on iPhone. Site is ok on iPhone

  • Diana
    3 years ago

    I am from Israel
    Can not log on to the site
    Not to UK not to COM not to CA….
    :-(

  • Cliff
    3 years ago

    USA ebay.com is also down at 11:00am Eastern time.
    I still have a session open from last night, and I can move around in my eBay messages and even bring up another ebay message window / tab, but if I try to do anything else, I get the connection reset message.

  • 3 years ago

    Link to ebay message regarding the “technical issues” http://www2.ebay.com/aw/uk/201409141338162.html

    • Gerry007
      3 years ago

      .
      That translate into a very small ‘sorry’ from ebay then…..pathetic!!

  • Susan
    3 years ago

    this is getting to be a bit of a money losing pain and businesses are not going to like it, especially small ones or the individual….are there any trustworthy quality and value for money alternatives to ebay? Perhaps getting too big now and we need some worthwhile competition….

  • Fatladonamotorbike
    3 years ago

    Once again EBay fails the masses !!! Time to transfer selling over to the FREE selling sites on FACEBOOK I think !!!!!!

  • Stuart
    3 years ago

    one of the busiest shopping days in a week. this is above and beyond a total joke now. how many times has amazon crashed in the last month? zero. the last year? zero.

    1 sale today. 33 all of last sunday.

    thanks for nothing

  • john
    3 years ago

    its back….now just awaiting half hearted non-existing compensation/ appology

    • 3 years ago

      John, it might be back for you, but still down here. I can sometimes get a log in but then lost connection. The Lithium community boards are down as well, or at least I cannot get to them. I sell more on a Sunday than the whole of the rest of the week. That’s normally ‘000’s of £. Saturday + Sunday this week is £3. Depressing. Still, it has given me all weekend to get further with our own website.

  • ED
    3 years ago

    Finally found information about my ebay problem along with everyone else right here on tamebay. Couldn’t get jack on ebay community site or any mention at all from ebay, crazy! This site definetely a keeper in my favorites. Ed

  • 3 years ago

    Ebay’s policy of avoiding and minimising the seriousness of their meltdowns (e.g. “some customers might be experiencing some intermittent unavailability or slowness … sometimes”) doesn’t help their cause. On Downdetector.co.uk today they inserted an advert at about 3.30 at the top of the page with a green bar saying “No problems at ebay” … scroll down half a page to see comment number 10,500 (since about 11 this morning) saying the opposite.

  • 3 years ago

    I’ve had 1 sale of less than £2.00 all day but still can’t log in!

    Anyone have any more news. Was so hopeful for a good weekend, am gutted!!

  • J R
    3 years ago

    This is ridiculous.

    Ebay is hard enough to run a business on these days without having most of your best day of the week wiped out by technical issues.

    Very frustrating and very annoying.

    Not happy.

  • BrianT
    3 years ago

    Just managed a successful login – but been trying since late morning. However all my listings for today have ended with very low bids – who pays?

  • liar liar pants on fire
    3 years ago

    The last outage was blamed on SCHEDULED MAINTENANCE, when there was no such announcement about any such maintenance.

    In other words, EBAY LIED TO THE MEDIA AND TO US

  • Paul
    3 years ago

    Had several sales notifications in my email account so some seem to have got through, could be mobile app access is possible, but no access from pc yet!!.

    I emailed the beeb too of the problems,

    arrrrhhhhhh!

    • Acki
      3 years ago

      Totally outrages, the site was down for more than 5 hours in most of Europe and the States. It seems to be working again.
      Sellers lost money and customers, buyers getting frustrated. The internet is swamped with complaints.
      Ebay had regular drop outs in the last month, but their fees have gone up.
      Too large… too greedy…. incompetent.
      It is time to ditch ebay.

      I assume the press will catch up with it by tomorrow. There is a lot of anger out there on social networks.

  • 3 years ago

    And it’s up and running. No wonder the chief tech guy left to ‘spend more time with his family’.

  • Allen
    3 years ago

    Managed to print my sales of so far – will try replying to questions now.

  • Rob Johnson
    3 years ago

    What an absolute shambles. It’s mainly back up now but ebay are still trotting out the line that ‘some’ users may have had difficulty logging in. To say theyre downplaying the scale would be an understatement.
    As we speak search isnt working for me, so presumably not working for my potential buyers.
    Grrrrrr

    • 3 years ago

      ‘May have had difficulty logging in……..’, that has to be the understatement of the century. :)

  • Wayne Emery
    3 years ago

    Hi All,

    Is anyone having any luck printing off postage with eBay or Paypal for Royal Mail?

    I havent had any luck since yesterday evening, it has been most disappointing.

  • Susan
    3 years ago

    It is mostly back up and running now. Trying to delete items from lists wasn’t working for hours either. it has taken some time to clean up by ebay selling and buying etc. spaces. Quite a big waste of time.

    I do understand that things go wrong sometimes but this has happened before quite recently and to play the problem down does not do ebay any favours!!

  • Andy R
    3 years ago

    My shop items are being ended with the message that I have ended them manually as there was an error in the listing. I haven’t ended anything – this is total madness.

  • 3 years ago

    Congratulations to the guys at the Mirror – they’re the first mainstream press in the UK to wake up after their postprandial Sunday afternoon snooze and publish a story about the latest eBay crash

  • dave sharpe
    3 years ago

    Well tinternet at its best again !!!!!
    over 100 auction listings finish today we normally have a 50% hit rate, today 9%
    how do we protect ourselfs from this !!

    • Dave sharpe
      3 years ago

      Also i am unable to not think that the current spate of outages have been whilst all the infighting over paypal been split away from ebay and now it appears since the announcement that google are on a buy out.
      Is this modern aggressive buyout techniques just to try to manipulate share prices ?
      Wouldn’t surprise me if the ebay share price drops big time in the morning and a lot of shares will be gobbled up by the speculators .
      Also keep an eye out that paypal will split off shortly .

  • Chris L
    3 years ago

    My suggestion for seller compensation would be that Ebay refunds the shop subscriptions for 3 months back.

Recent Comments

58 mins ago
James: Thats okay, I just thought I would double check, yes I think they pulled all...
3 hours ago
Raj: Royalmail Delivery confirmation with 2D barcode is only for parcels. Letters and large letters sent...
4 hours ago
Eggyplops: Isn't that a screenshot from the 'Money For Nothing' video by Dire Straits..?...
4 hours ago
Andy R: The 2 key benefits of schemes e.g., the Flat Rate Scheme, are that you get...
4 hours ago
Andy R: Great! Colour! Wonderful! Except.... You can't fill your cart with ANYTHING because the checkout does...