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eBay invoice layout Snafu

By Chris Dawson September 25, 2014 - 10:05 am

We’re seeing multiple issues on eBay today including a change in the way invoices are laid out and previously refunded orders appearing ready to despatch.

You need to check that you don’t despatch orders already refunded.

When printing orders it appears return addresses have been added which may result in returns outside the managed return process which could cause more issues following on from yesterday’s bug where sellers are unable to perform returns through eBay.

Apologies but Dan and I are both out of the office today so we may not be able to update until this evening.

  • Darrin
    2 years ago

    Having the same issue printing eBay orders. I print the VAT invoice on Chrome and all my address have flipped sides and would not match up with peel off label forms. Awaiting postage page includes refunded and cancelled transactions.
    Tried top customer care support at 8:30 and out average call time is 120 minutes.
    Call me back feature is currently 57 minutes.

    • Chris MC
      2 years ago

      I won a buyer protection case today and for some reason the buyer has managed to open a second case and the option for me to send a message has vanished. Only options now are

      Accept the return
      You’ll pay for return postage and can send our return label or send your own. Wait to get the item back before you refund the buyer.
      Refund the buyer
      The buyer will keep the item, and you can fully refund the buyer to close this request.
      Offer a partial refund
      The buyer will keep the item and you have one chance to offer an amount.

      Even although i have won the case, i can’t even ask the buyer what there problem is through the case now. I sense there will be a few problems with this. Also waiting for a call back at 55mins

    • Simon M
      2 years ago

      >> I won a buyer protection case today and for some reason the buyer has managed to open a second case

      I doubt the buyer has done anything. We’ve also had a refunded order today appear as “Waiting for Dispatch”. Which I nearly did….

      S.

    • Darrin
      2 years ago

      >> I won a buyer protection case today and for some reason the buyer has managed to open a second case

      You can open a 2nd case after loosing a first. The first one could be for non delivery and a second for not as described.

    • nick fawcett
      2 years ago

      hi, yes I’ve got 130 orders waiting to print out and the address labels are now putting the address in the middle of the page, rather than where the peel off labels is. what can I do, I need to get these order out? thanks

    • Bal
      2 years ago

      Hopefully you have found a way, but if you haven’t try selecting the option ‘Invoice template with VAT separately displayed ‘. my label invoice has two labels at the top of the page, so this worked for me. But if you label is on the LHS of the page, it wont work :(

    • Darrin
      2 years ago

      We have not been able to use our peel off labels so have had to print off on plain paper and fold the invoice to fit into document enclosed labels.
      Call back now at 97 mins

  • Gary
    2 years ago

    OMG! Why do ebay keep meddling? ebay wasn’t broke 5 years ago and then they introduced DSR’s and TRS and its been broke ever since.

    Easiest thing for ebay to do is reboot and recover the system to a point 5 years ago! Simple.

  • 2 years ago

    At this very moment in time I am just wondering how many sellers have had that final push, that last straw, seconds away from a massive heart attack????
    An eBay email has just arrived titled NEW SOLUTIONS TO HELP YOU SAVE TIME AND SELL MORE ON EBAY
    There is not ONE point therein which actually helps, restores any confidence, AND SAVE ME TIME……….the joke of the decade.
    This morning I have had to refute BEING IN VIOLATION OF LISTING A DUPLICATE ITEM……item has not sold in some time so
    it has only been re-listed through the bulk re-listing page! Pressed the button I DONT WANT TO ADD ITEM SPECIFICS to over 500 of my items (I am pretty certain I have done this to my ENTIRE STORE over a 30 day period AND IT DOES SAY once you’ve said NO THANKS it wont ask again EBAY YOU ARE LYING………………..I can sell the same item 3 times in 24 hours and each time I have to waste MY precious time saying DONT ASK ME AGAIN. The list continues (I havent actually started doing anything positive or work-like yet!!!!! I have had to go and phyisically alter prices on £0.99 items which revert to £1.00 in inventory when they sell EVEN THOUGH I did a bulk CHANGE ALL MY £1.00 items to £0.99 A YEAR AGO…………….we are heading now to the LAST STRAW…….today when printing my despatch notes I see that MY address in now left right and the address for the BUYER is plonked in the CENTRE of the page…..in a different size type face to the items sold list…………..it looks unprofessional, messy and quite frankly just ANOTHER annoyance. I suppose I should be grateful that I have any items to send out in the first place……………notwithstanding ALL the other parts, buttons, actions that do not work……………….I see though that only TWO out of 15 orders going out are to UK addresses…….this is representative now EVERY DAY of my sales……………..barely any UK sales since the COLLECTIONS debacle early May……I am a UK business, predominantly selling to UK buyers…………..NOT ANY MORE. Oh and the last BEYOND THE LAST STRAW comment……..eBay please REMOVE the CANCEL ORDER button which now appears on the sold page when a seller sends an invoice. It is a miracle, living in this eBay nightmare that I actually get sales…..the last thing I’d want to do is cancel one!!!!!!

    • GP
      2 years ago

      Ebay goes from bad to worse, its no wonder nothing is selling on the site, just did a google for Ebay! Try it yourself, I would not buy anything from the site if I saw the following, chances are the only buyers we are getting are coming in from bookmarks who are not aware of the things going wrong.

      eBay under pressure as hacks continue
      BBC News ‎- 2 days ago
      Leading security researchers call on eBay to take immediate action over dangerous listings – as more security problems arise.

      eBay security flaw has existed for months
      BBC News‎ – 5 days ago
      Data Breach Bulletin: Home Depot, eBay, C&K Systems …
      Forbes‎ – 1 day ago

      and if you click on ‘more news’ it gets a lot lot worse!

  • Janine
    2 years ago

    Hi nearly posted 50 items today that we had refunded yesterday. We had to archive them to make sure they did not ship and the chances of a FVF on them is nil.

  • Bal
    2 years ago

    What in the world is going on?? All I want to do I sell product. Awaiting postage isn’t working correctly, Invoices aren’t printing correctly, technical issues and bugs at every turn!! The ques to chat to someone at ebay are soooo long. Ive spent an nearly an hour via the chat system already this morning and even then I couldn’t see the pages that they could because of a ‘technical issue’. The second time I rang to make them aware of this, I was in the que for 45 mins and then they ended the chat part way through! no doubt a technical error.

    How do we make ebay realise the we are all so fed up. It takes so long to get through to them and it seems so unfair ranting at a poor CS Operative, because its not their fault. But I don’t know if ebay are actually aware that their sellers are so unhappy….

    • Bruce H
      2 years ago

      The problems with cancelled orders showing up in Awaiting Dispatch and the swapping-round of addresses in the Invoices with VAT now appear to have been fixed – at least from my view!

    • Tom
      2 years ago

      Same here – seems all good now. Time to put the thermal address label printer back in the loft!

    • 2 years ago

      Ive notied I cant view any of my listings when using Google Chrome, only the header appears but it works fine on IE, anyone else having the same problem? Notified Support after an hour in the queue. Sales down 60% today because of the issues they are having. Time to get off the sinking ship that is ebay.

    • Dean
      2 years ago

      Hi Tony
      I thought that it was just my system playing silly buggers today when I was checking all my listings in Chrome.
      I opened up the listings one by one from my eBay shop using “Open In New Tab”.
      Half of them opened and half of them displayed exactly as you described.
      But in IE they were fine.
      I checked them again in Chrome on another system and they opened fine.
      But on my main PC they didn’t.
      I was going to reinstall Chrome as I thought that was at fault but you have convinced me that it is an eBay problem.

    • Agatha Butterfly
      2 years ago

      My eBay is exactly the same. From yesterday (25/9) I could not access my listings. I just keep getting a blank page with just the header. Even the “Back to My eBay” button doesn’t work. I need to revise several listings but can’t as I can’t access them. I spent most of yesterday doing nothing! Not good for business!

  • Dean
    2 years ago

    I wonder if anyone else has noticed this little glitch today….
    In Selling Manager Pro, if you click Drafts and navigate to the Drafts page, do the amount of unread messages change?
    I have 7 unread eBay messages but when I go to Drafts they double to 14 unread messages.
    Go back to SMP and they show as 7 again.

    If we’re not careful we’ll turn this thread in to an eBay bug / fault list of rather large proportions.

  • chrissieboy
    2 years ago

    Yet ANOTHER bug today. Anyone else having an issue with postage rates. message on item page keeps appearing “Postage cost can’t be calculated. Please enter a valid postcode” when you add uk postcode it still says the same. If you try and ask for an international destination it then says “This item will post to…., but the seller hasn’t specified postage options. Contact the seller- opens in a new window or tab and request a postage method to your location” yet we do have all postage rates on our listings.. How many buyers will this put off?

  • Darrin
    2 years ago

    My VAT invoice layout has flipped again this morning. I can’t print my order again as they do not line up with my labels
    eBay call back 20 minutes.

  • Darrin
    2 years ago

    eBay say they are aware of the software fault

    • Bruce H
      2 years ago

      For this to happen once maybe forgiveable but a second time is just sheer incompetence. Come on eBay, this is not good enough!

    • Bruce H
      2 years ago

      Us UK sellers will probably have to wait until this afternoon again for eBay’s IT department in the US to wake up and fix this! Grrr!

  • Darrin
    2 years ago

    Still not fixed

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