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Is eBay having glitches today?

By Chris Dawson August 12, 2014 - 8:38 am

eBay BugWe’re getting reports that eBay is down this morning (and it’s not a Friday so it can’t be a maintenance issue).

Currently from Tamebay HQ we’ve had no problems viewing the site, but DownDetector has had several thousand hits in the last hour.

Is eBay down for you or is it up and working? Have you had any site issues at all today?

Edited to add: eBay have told us “We are investigating reports that certain eBay features are intermittently unavailable or slow and we apologise for any inconvenience caused

We have also had a few reports (on phone, twitter and Facebook) that Tamebay is also down so we suspect it may be a wider Internet issue that’s causing the problems this morning

Update 2

BT Broadband may be the root cause of the issue

BT Service StatusIt looks very much like this may be a BT issue. You can check the broadband status in your area by visiting the BT Service Status website and clicking on “Broadband and email”. Even if your ISP is not BT it may still be causing you issues as many providers use their networks.

Of course, whilst the ongoing BT Broadband issues caused by weather may well be causing the problems for some, there may still be other problems preventing others from viewing eBay.

Update 3 (1:10pm)

eBay post announcement

An , although it’s dated as 10.16 this morning (possibly it’s been stuck in the glitch for a few hours?).

The announcement acknowledges the glitch and suggests attempting to complete transactions later if you’ve been able to get as far as logging on and trying to make a purchase.

Update 4 (1:26pm)

The issue is fixed

eBay have to say “We are happy to confirm this issue has been resolved. We apologise for the inconvenience and thank you for your patience“.

Update 5 (1:36pm)

Statement from eBay

eBay just told us “Some users experienced problems accessing eBay in Europe from 08.55am BST until approximately 12.40pm. Our technical experts immediately investigated potential causes including third party internet service provider access issues. All eBay sites are working normally and we are sorry for the inconvenience“.

The wording of eBay’s statement does tend to strongly suggest the ISP issues are to blame rather than a problem with the site itself which explains why access was so patchy across the country and the EU.

Update 6 (3.24pm)

It was the Internet, not the eBay site itself

eBay have just told Tamebay “Some users experienced problems accessing eBay in Europe from 08.55am BST until 12.33pm. All eBay sites are now available to all users and throughout this issue users who could access the site were able to trade normally. eBay’s technical experts identified this was due to upstream Internet Service Provider (ISP) issues and bypassed the problem to restore access as quickly as possible. We take these issues very seriously and apologise for the inconvenience“.

  • Dennis
    3 years ago

    It’s been down for me since around 9am. Can’t get on my.ebay.co.uk, ebay.co.uk or ebay.com. Got to love eBay they are awesome!

  • Robert C
    3 years ago

    Yep, Ebay’s down for me. Has been since 8:50 and onwards. Twitter seems to say so too.

    FYI I’m with Virgin Media… just in case it’s a broadband thing again.

  • Dennis
    3 years ago

    It may be a broadband thing as I’m on Virgin Media too.

  • Ian A
    3 years ago

    Down for me too. Since 8:58am, I’ve spoken to two other people on different networks who had no problem, but I can’t get it on two different ISP’s or via mobile data connection.

  • 3 years ago

    Its out for me as well. I tried to log on to check to see if anything is happening nothing.

    It cannot be because of the Free Listing Weekend because that ended at Midnight last night. So perhaps somebody has forgotten to put 50p in the meter.

  • JD
    3 years ago

    Down for me since around 9.00am.

    Have spoken to CS (Dublin) who initially said site was ok. Pointed him to ‘Down Right Now’ where a number of users seem to be disagreeing with him!

    .com.au is reachable until you try to sign in.

    • JD
      3 years ago

      Chris/Dan

      Your blog still seems to be on GMT!

    • 3 years ago

      I know… I keep meaning to ask the techies to fix it! Thanks for the reminder

  • Ros
    3 years ago

    Down here. All morning so far.

  • Paul
    3 years ago

    Yep…On Virgin media here and Ebay isn’t coming in but other sites are ?

  • Filipe Oliveira
    3 years ago

    Down for me too here in Portugal since this morning.

  • Jim
    3 years ago

    Down for us too, we are on Plusnet

  • frances Knight
    3 years ago

    I also can not get on to any Ebay site

  • Alex
    3 years ago

    On Aol here in deepest Suffolk and can get all the other usual sites but not been able to get on Ebay since about 9am.

  • Shazilla
    3 years ago

    Still down here in the U.K! Fix up ebay!

  • 3 years ago

    Ebay.co.uk down since 9am this morning.

    Still cant get site to load (10:09am now)

  • Tom
    3 years ago

    Down since 9am…Probably a DDOS attack

  • Jono
    3 years ago

    Down for us too in Nottingham using Virgin Media Cable

  • Phil
    3 years ago

    down for us in Liverpool over an hour using Virgin broadband! all other sites ok

  • Simon M
    3 years ago

    Absolutely fine for me… (on a corporate network in Liverpool St, London)

    • Simon M
      3 years ago

      Additionally, it’s working fine on my mobile (3 network, again in that London)

    • JD
      3 years ago

      You are an island!

      But can you actually sign in?

    • Simon M
      3 years ago

      Absolutely – I can access My eBay in both my personal and business account.

    • 3 years ago

      I have full site access on eBay too – site is running like a dream.

      It’s definitely not an eBay site issue, more likely an Internet access problem somewhere on the net

    • Paul
      3 years ago

      It’s Worldwide

  • Tom
    3 years ago

    No joy since about 9am. No ebay uk or selling manager pro…

  • Christy
    3 years ago

    Yep its down for me. I’ve bought a car but I’m waiting to receive the address to where I’m supposed to pick the car up so I’m panicking in case the seller thinks i don’t want the car!

  • 3 years ago

    down for me too in Northamptonshire.

    Tried Sky Broadband and vodafone both fail.

  • chrissieboy
    3 years ago

    down for me since 9am (now 10.20am), virgin media, everything else ok,

  • Jon
    3 years ago

    I still have a connection to eBay on all browsers but my friend who lives 200 yards away in the same street as me has called me to say he has no connection. We are both with Virgin but I know we are on different servers.

  • Simon M
    3 years ago

    I wonder if this is a DNS issue? Those with problems might like to try opening a comand prompt, typing ipconfig /flushdns, then hit enter, then try again.

    I can’t test this as it’s working just fine for me!

    • JD
      3 years ago

      Thanks Simon, tried that but still no dice.

  • JD
    3 years ago

    I can still reach http://www.ebay.com.au but cannot sign in and there are no pictures in search results.

  • Paul
    3 years ago

    Sales are still coming through though !!

    • 3 years ago

      How are you getting them – are you on a third party tool in which case their API connection must be working

    • Paul
      3 years ago

      I am getting the emails coming through Chris but I can’t get into eBay for payment details or to mark as despatched or leave feedback.
      Paypal payments for them are also coming through.
      It seems a certain few can do it ?
      If I use my mobile using wireless it won’t connect but if I use packet Data 3g it works a treat ?

    • 3 years ago

      It appears to be a very patchy outage – my phone is going crazy with people that can’t get on eBay!

  • Maz
    3 years ago

    Can’t long in. Tried from three locations via aol, virgin and xln.

  • MrBill
    3 years ago

    I suspect a DNS issue. Earlier this morning ebay was resolving very oddly.

    Paypal was having issues too, but it seems to be working now.

    • Paul
      3 years ago

      10.57 in the uk london and Ebay is down.

    • Mrbill
      3 years ago

      Mhh, something else going on here. Tried from two machines, one in UK (Virgin) one in USA – both resolving to the same IP address. One in USA works fine, one in UK does not. Probably not an eBay issue, but probably some routing issue somewhere on the interwebs. A traceroute from the UK stops at telia.net.

  • AndyP
    3 years ago

    I can’t log on either but got Ebay and Paypal emails showing I sold something at 10.17 so I know somebody in Grange-Over-Sands still has a connection. Well that’s me £2.95 richer!

  • Paul
    3 years ago

    Quick runaround fix is if you use 3g or 4g on your mobile it works, don’t know about ipads etc

  • Vanessa S
    3 years ago

    I’ve managed to access eBay and login using 3G on my mobile – doesn’t work with wifi etc though….

  • Bunchy
    3 years ago

    ebay down here too. I’m on virgin media. Have heard from a friend who is on viirgin at home and can’t get access, but at work has BT and it’s working fine.

  • john
    3 years ago

    using virgin mobile- able to log on
    virgin adsl running on bt wholsale exchange ebay times out

    Reports across various forums and news feeds saying ebay is down.

    • 3 years ago

      Can promise you that eBay is up (at least here….). It has to be access issues on the Internet

    • john
      3 years ago

      yes I reckon its a routing issue

  • Alex
    3 years ago

    Been down in Aberdeen since 09.00 today. We are Tiscali/ talk talk . All other internets we use regularly seem ok Google, Delcampe, M&S, BBC etc etc .

    Most frustrating as I had stuff photo scanned ready to list this Am before work

  • 3 years ago

    http://www.ebay.co.uk and http://www.ebay.com are still down for me in London, it’s 11.21am here, can this really happen for so long? It’s been more than TWO hours!

  • Paul
    3 years ago

    If it’s not an eBay issue, why is only eBay affected? All other sites running normally. eBay can’t be accessed on laptop or mobile, across multiple browsers. Can’t access .co.uk, .com, .ca, .fr, .com.au or .it.

    Nothing from eBay yet either?

    Can’t contact eBay as a PIN is required on the phone or we are cut off. We’ve got hundreds of orders waiting to ship and no info at all. Stranded!

    • Bunchy
      3 years ago

      Can you not access order payment via paypal Paul?

    • Paul
      3 years ago

      Paypal not loading either, so we have no way to access order information, customer notes etc

    • JD
      3 years ago

      I contacted eBay without a PIN. Don’t want to give number here but just keep looking.

      Can you process orders from PayPal?

      You can add tracking and mark as sent from there too.

  • Mike R
    3 years ago

    Ebay dead as mutton via SKY “Web page not available”, for searches, messages, myebay.
    All other broadband is fine.
    (It’s 11.26 , not 10.26)

  • JD
    3 years ago

    Chris – I think that your UPDATE 2 re BT Broadband is a total red herring.

    Everybody that I have contacted has confirmed that their only issue is with access to eBay.

    • 3 years ago

      You may be right, we’ll let you know as soon as we have an update, although strange the number of “Tamebay is down as well” comments I’ve been getting…

  • Gemma
    3 years ago

    I’m on the Cambridge/Norfolk border on a Sky connection, and can’t get on eBay here either, but of course Sky use BT infrastructure. I tethered to my mobile and it worked fine.

    Incidentally, I couldn’t reach TameBay earlier either – but that’s probably because it’s the only place to find out what’s going on – eBay sure as hell won’t tell us!

    • JD
      3 years ago

      Hi Gemma,

      eBay on facebook:

      Hello,

      Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay site .

      We’re working to solve this problem and apologise for any inconvenience.

      Regards,

      The ebay Team

  • Angie Charles
    3 years ago

    No eBay in North Wilts since 9am, 3g or broadband. Internet otherwise not affected. Talktalk.

  • Judith
    3 years ago

    Its only ebay – been unavailable here in Liverpool since 9am & its now 11.28 am – no problems with any other sites. ONLY EBAY.

  • trubmj
    3 years ago

    I can’t get into eBay UK today. Am on TalkTalk Broadband. All othe sites I go to banking, Amazon, Facebook etc all OK!

  • 3 years ago

    ebay down since 8.30 am (currently 11.37 am), using virgin media.
    Ebay is working on one of our other offices which is using BT.
    All other websites are working fine for both BT and VirginMedia.

  • 3 years ago

    Hi everyone, this is the latest service status from virgin media.

    There is a fault disruption.
    If youre having issues connecting to various external websites, thank you for being patient and sticking with us while we work out the problem and fix it as quickly as we can.
    Fault Reported on : 10:06AM Tuesday 12 August
    We have identified the problem and an engineer is on their way.
    Fault reference: F003237826
    Estimated Fix time : 01:45PM Tuesday 12 August

  • Rich
    3 years ago

    eBay is not loading for us on our computer. But loads fine on my mobile phone using the same internet connection. Not sure why.

    • who is your contract with on mobile were 02

    • Rich
      3 years ago

      We are on Virgin Media for both mobile and home broadband

  • AjAY
    3 years ago

    eBay charges so much in fees from its sellers. They need to get their act together and invest in better servers and security

  • 3 years ago

    Lots of problems accessing a lot of different pages on eBay at 12:00 in Edinburgh, our provider is Virgin and yes, we are only having this problem with eBay, not with any other sites.
    By the way, not one single sale today yet, which had NEVER happened before in about two years trading.

  • Paul
    3 years ago

    We are still getting sales, but causing havoc as sales of items on other marketplaces can’t be removed from sale on eBay. It seems like taking our Amazon listings off sale as well may be our only option.

    Does anyone have any explanation for this?

    eBay are silent (or terming a huge problem with the site as ‘intermittently unavailable.

    Things break, fine. Security gets breached, it happens, but why no information after 3 and half hours? Though it is typical of eBay’s service to it’s sellers in our experience.

    • MrBill
      3 years ago

      I suspect it is out of eBays control. This is a connectivity issue outside of their network and it appears to be affecting more than eBay – just eBay is the most visible site due to its popularity.

    • Mr Bill that doesn’t make sense with the issues that we are having in particular,so we beg to differ :-)

    • MrBill
      3 years ago

      Well, other sites are affected too – so I beg to differ :)

  • Mobile phone on the ebay app states it appears you have lost network connection,
    Also when going on mobile without the app it states
    Server can not be found

    Been on hundreds of other sites on Laptop,iPad,PC but ebay is definitely down here in Cannock whatever we use.

    On with Sky

  • eBay’s armageddon is looming with all the new standards,such as f&^t and your defected.

    It may be speculation on my part but this is a major alteration for ebay?

  • Paul
    3 years ago

    You can’t get onto the main eBay but you can get onto the community boards where everyone is moaning and groaning !!

  • Rich
    3 years ago

    EBay says this on Facebook page.

    Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay site .

    We’re working to solve this problem and apologise for any inconvenience.

    Regards,

    The ebay Team

    • Julian
      3 years ago

      All of ebay and now paypal are down ebay.co.uk, ebay.com ebay.ie ebay.de ebay.au and as of 12.15 so is the moblie.
      Looks like a server issue to me.
      major problem.

    • Tim
      3 years ago

      Hey eBay, that would be ALL areas!

  • Debbie
    3 years ago

    12.20 p.m and still cannot access ebay . Are ebay going to apologise on our behalf when we receive negative feedback cause we can’t get our orders out on time.

  • Judith
    3 years ago

    Use Hola extension for Chrome or Firefox & ebay UK is fully accessible & functional – without Hola still no access.

  • Paul
    3 years ago

    Right Oh then…Off to pub for a LONG lunch, no use sitting here waiting for these pillocks to sort out their site
    Anyone coming, I will get them in

    • 3 years ago

      Mine’s a Stella :-)

    • Paul
      3 years ago

      Bad luck Chris, I was just about to shout them up with a bag of nuts as well.
      Now that it’s back on I can’t come out to play as I have to play catch up with this lot !

      Never mind

    • Paul
      3 years ago

      Well thats sods law….it’s back on again !!!

  • Lee Pearce
    3 years ago

    Now have access, woo hoo,

  • 3 years ago

    Ebay off all morning here , Though managed to pull my orders off paypal around 11am after problems there too!

    • 3 years ago

      Cleared cache etc Still off here :)

  • MrBill
    3 years ago

    Seems to be back online now.

    • 3 years ago

      Still not on here in lincs,getting a few sales, couple of messages I cant flaming reply to,luckily I had printed todays orders off at 6 this morning before they stuffed up.

  • Yup thank heavens

  • Richard skead
    3 years ago

    yip every other site ok but ebay

  • Maz
    3 years ago

    Still not up but managed to log in and here is how.

    Open google chrome, and type zenmate in search.
    click on first site “Chrome Web Store – ZenMate”

    Download and log in eBay. Working fine via google chorme zenmate but not anywhere else.
    Good Luck

  • 3 years ago

    I am in Portugal and not been able to get onto any eBay sites or tame bay. I can use my mobile hence this message. My office in uk can’t log on either.

  • 3 years ago

    still no access to ebay here in Norfolk (12.58), but as we all have 6 fingers per hand (high 6!)and generate electric with animal droppings we are probably not that high on the list of places to be sorted first :-)

  • paddy
    3 years ago

    Its working perfectly on my phone but getting nothing on the PC.

  • Chris L
    3 years ago

    All Ebay sites (.com / .de /.co.uk / .fr / .com.au) were unavailable for me today also from about 9am for close to an hour.
    Once again no update form Ebay, Ebay would get thousands of “defects” per day for Communication if we were able to rate them.

    A while ago there were password problems and today Ebay disappeared from the face of the planet for close to an hour.
    Is this a serious company we are trying to work with?
    Of course, no appology for lost time from Ebay, no update on the announcement board. No compensation for lost business.
    I guess we should get used to Ebay getting worde all the time, as we gather defects!

    ps: The same applied for the Ebay mobile app.

    • Chris L
      3 years ago

      ps: I am based in Germany so it was not just a UK Issue.
      Some of my Ebay Selling colleagues in Germany also called me to ask if I could access.
      So I can confirm it was NOT just a BT / UK Issue, we sellers in Germany were also affected for about an hour, all other sizes such as cnn.com, amazon.com etc were working find, just not possible to access any Ebay Worldwide Sites.

  • john
    3 years ago

    I think its the end of the world. No ebay in Northern Ireland since 8.50 . Thousands are lining the streets in Belfast.

  • Chris L
    3 years ago

    New Post on Ebay.co.uk Support page:
    ” Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay website. We’re working to resolve this issue and apologise for any inconvenience. Please try completing your transaction at a later time. Thank you. “

  • AndyP
    3 years ago

    Bad news and good news here in Leeds

    Bad news – Ebay is still not working.

    Good news – I am having quite a busy morning with Ebay sales, obviously the Ebay customer filters are not working. If I could only respond to messages and deal with the best offers I have received it could stay off all day for me!

  • JD
    3 years ago

    Am pleased that lots of you seem to be back on.

    Sadly not so here yet.

  • Maciej Wiankowski
    3 years ago

    Might have something to do with seller release?

    http://sellerupdate.ebay.co.uk/autumn2014/index

    • 3 years ago

      Probably not. This were announcements. No major roll outs today. The ISP issue seems entirely plausible.

  • JD
    3 years ago

    Well whatever it was/is, I still cannot get in.

  • 3 years ago

    Still not back on here,no matter what they are saying,also cannot access paypal either…annoyed is a mild word

  • JD
    3 years ago

    Am now back at last – sometime after the assurance given that ‘all sites are working normally’

  • paddy
    3 years ago

    Its working here again. Wasn’t just ebay having problems. I couldn’t get into Autotrader either.

  • MrBill
    3 years ago

    It is an issue affecting routers. Apparently today for the first time, BGP routes exceeded 512000. Older routers could not handle this and acted a bit unpredictably. Not necessarily eBays routers (though possibly) but it could have been any router along the way to your destination.

    This issue has been known about for years – but the magic 512000 number came on quite suddenly. I suspect many na network admin did not have their eyes on the ball. Newer routers have enough RAM to handle this.

    It affected many isp’s and service providers.

    • JD
      3 years ago

      So eBay overloaded the available capacity of it’s upstream ISP(s) then?

      Shall we call this the day that eBay broke the internet?

    • MrBill
      3 years ago

      No, it wasn’t eBays fault – an ISP in the US added 15000 new routes to the table (a huge amount), and it tipped the vulnerable routers over. For the technically minded, you can read more here:

      http://www.bgpmon.net/what-caused-todays-internet-hiccup/

      Just shows you how fragile the internet is.

    • JD
      3 years ago

      Thanks!
      I am still struggling to comprehend that throughout my eBay ‘outage’ I was able to use over 30 other sites without a single issue.

      From my interaction with other forums I can tell that I was one of the earlier eBay users to be affected and then one of the last to be restored to eBay service – sometime after eBay announced that full site use had been restored.

      From what eBay has said to Tamebay:
      “Some users experienced problems accessing eBay in Europe from 08.55am BST until 12.33pm. All eBay sites are now available to all users and throughout this issue users who could access the site were able to trade normally. eBay’s technical experts identified this was due to upstream Internet Service Provider (ISP) issues and bypassed the problem to restore access as quickly as possible. We take these issues very seriously and apologise for the inconvenience“.

      Perhaps all the other sites that I used reacted far more quickly to ‘bypass the problem’?

    • MrBill
      3 years ago

      It all depends what route your IP traffic takes to the destination. If it was not going through an affected router, then there would be no problem. There could potentially be dozens of routers your traffic goes through. If you are curious as to the route your traffic takes to a particular host, run the following command from a windows dos-box or command window:

      tracert http://www.yahoo.co.uk

      At each of those steps, your data is passing through a router. If it was an affected one, then you may well have had a problem. Other people at different ISP’s traffic may have taken a different route to the same place with no affected routers and not experienced any issues. The internet is quite interconnected, and apparently quite fragile too.

    • Simon M
      3 years ago

      Another way of looking at it (and I genuinely don’t wish to be condescending to anyone)…

      There’s been an incident in Leicester on the M1 motorway.

      If you live north of Leicester, you could drive up to Scotland with no problem.

      Anyone south of Leicester would either get blocked in the same incident on the M1, or be lucky enough to have taken a clear route on the M62 and experienced no issues!

      (my geography may be a little off, but you get the idea)

      S.

    • JD
      3 years ago

      I have just come across this piece from the BBC which touches on what happened and outlining some of the issues going forward. Thanks all!

      http://www.bbc.co.uk/news/technology-28786954

  • 3 years ago

    Tamebay’s ISP had the same issue… although the site appeared to be live for most people judging by the number of comments we had whilst eBay was down.

    They told us: “Today (Tuesday 12th August) we experienced a network routing issue between approximately 9AM and 11:30AM. This meant that some visitors in the UK and elsewhere in the world were unable to reach our network, including customer websites, our own website, email services and other services provided by us. It’s important to point out that this issue was sporadic and only affected a small number of people. For the majority of the world, services were accessible throughout.”

    Apologies if you were one of the few affected that couldn’t log on to Tamebay

  • Shep
    2 years ago

    Typical Ebay blaming the ISP’s!! How is it I can access every other Site except Ebay? Perhaps with the Millions they take off Sellers they should invest a little more…………..

  • Mike
    2 years ago

    I’m in the US, and I have more than one account. One of my accounts is having the log in problem where it acts like that account doesn’t exist at all. The other account, when I log in and do searches there are problems viewing some items and no problems viewing others. This is extremely frustrating, because my internet is working perfectly for EVERY other website. My guess is that ebay was hacked and they are trying to cover it up.

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