eBay UK Seller Release: Click & Collect update for sellers

By Dan Wilson August 12, 2014 - 1:00 pm

eBay Click and Collect Flow

eBay UK started its Click & Collect experiment with Argos last year and it has clearly been a resounding success.

From September, all if you:

– Offer Fast & Free with an eligible carrier and service.
– Update your listings to offer an approved service from 1 of these 5 carriers: Royal Mail, Parcelforce, UPS, DPD, Yodel.
– You’re selling an item weighing less than 20kg and no one side of the parcel exceeds 120cm and the second-longest side can’t exceed 76cm.

If all that’s in order, you’re in and then processing a sale is straightforward too:

With Click & Collect, a seller dispatches the order exactly as if it was a normal despatch:

1. When an order comes in, the seller creates the postage label as usual, addressed to the buyers’ chosen Argos store. Whether it is a hand-written label or if the seller uses custom integration, it is key to include the 6-digit unique identifier code in the second line of the address.
2. The item is then sent using the eligible service and carriers specified in the listing and the seller marks the item as dispatched in My eBay.
3. Once the buyer’s order is ready for collection at Argos, eBay sends them an email and text message with a collection code to bring to the store and enable collection.

Clearly this is good news for sellers. It’s a 100% solid gold value add because it attracts only minimal work for sellers and no extra cost and (whatever your personal views) Click & Collect is massively popular with many consumers.

According to eBay, 96% of the UK population is within 10 miles of an Argos store so buyers are never so very far from a collection point with evening and weekend opening times. All you need to do is offer a fast and free delivery from one of the accredited carriers.

Here are some other things eBay say: “offering Click & Collect may make the item surface higher in search results. Buyers can also search for listings that offer Click & Collect.” And “buyers are more likely to buy higher-priced items if they have a Click & Collect option, particularly around Christmas. In 2013, 40% of UK shoppers used a Click & Collect service for their Christmas shopping.”

It makes enormous sense to make your listings Click & Collect ready this Christmas. I bet that eBay is going to make this central to their seasonal campaigns because high spending buyers love it. There may also be a Best Match bonus and it’s available at no extra cost to sellers.

Lots of Tamebay readers will knock eBay and criticise them for not innovating or looking out for sellers. C&C bucks that trend. It’s an amazing idea, it’s a brilliant boon to sellers and it gives eBay sellers an edge that could be a great filip for their business.

Are you going to embrace Click & Collect?

  • 3 years ago

    you state the following:

    Update your listings to offer an approved service from 1 of these 5 carriers: Royal Mail, Parcelforce, UPS, DPD, Yodel.

    Does this mean 1st class is included or are these next day expedited services you have to include?

    • 3 years ago


      I had the same thought so checked the link at the top of the post which takes you to eBay help page and yes it says the following Royal Mail services are eligible

      Royal Mail 24, Royal Mail 1st Class, Royal Mail 1st Class Signed For, Royal Mail Special Delivery ™ 1:00pm, Royal Mail Special Delivery ™ 9:00am, Royal Mail Tracked 24

    • 3 years ago

      Many thanks for the clarification Bryn. I have 1st class so should be eligible.

  • 3 years ago

    I think this is potentially a great introduction.

  • Richard
    3 years ago

    Sounds like a nightmare waiting to happen.

  • 3 years ago

    will this new click and collect setup allow for me to use a different level or service so home deliveries, as i am considering using a tracked or recorded service to send items to my customers homes and send click and collect item non tracked ad these are automatically recorded when they get to stores, so i won’t need to spend and extra £ or so for a trackable service,

    the reason why i ask this is i have seen some sellers on ebay charging for home deliveries but at the same time offering free click and collect. but their is no mention in the seller update release yesterday.

  • Simon
    3 years ago

    Just been reading a review by a person who decided to try out the click and collect with an interesting result that COULD leave the seller with a DSR re LATE DELIVERY.

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