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eBay promise 8am deliveries for everyone!

By Chris Dawson August 5, 2014 - 8:36 am

Have you checked what eBay are displaying to your customers when they purchase from you? If you check your buying history on eBay you’ll find that eBay are not only giving an estimated delivery day, but they’re also expecting every courier and Royal Mail to delivery by 8am in the morning.

eBay estimated delivery time

I’ve checked countless items on various eBay User IDs and it doesn’t seem to matter whose account it is (Thanks Stuart for the screenshot), or which courier and delivery service is selected. All items are estimated to arrive at breakfast time.

We’re crossing our fingers that this won’t lead to a rash of eBay defects from buyers asking where their item is because it’s now gone 9am, just for the postie to turn up at lunch time. Hopefully it’s just a short term glitch and eBay will remove the estimated 8am delivery time and revert to just guessing the date.

  • 3 years ago

    This latest move by eBay to second guess what time EVERY day ALL the postmen in UK deliver is beyond ridiculous!!! My postman arrives earliest 11:30 and dependent upon his delivery load that can stretch to 14:00!!! How can eBay judge ME and threaten my premium service, top rated seller status on such an unrealistic whim!!! There is no end to the tricks and no treats eBay will resort to to claw back their discounts on fees. It would be far less stressful if eBay just stopped the ‘discounts’ and let sellers do THEIR best rather than introducing impossible targets which rely on OTHERS, not the sellers to achieve.

    • JD
      3 years ago

      It’s a glitch – happens on eBay!

      8.00 is 0.00 PST and could easily have arisen out of some sloppy code from the US side.

  • Rich
    3 years ago

    We have checked many of ours, and we are not seeing the time, just the Estimated delivery date.

    Would be interesting to see how many sellers account are affected.

    • 3 years ago

      Don’t check your seller account – that doesn’t matter. Make a purchase on eBay and then check your BUYER account (purchase history!) to see what buyers see.

    • Rich
      3 years ago

      Oh I see, I thought it would also show for sellers. So they hide it from the seller and just display the time to the buyer. That is just another kick in the teeth. Special delivery does not even offer this.

  • 3 years ago

    I saw this and laughed. However, my postie knows to deliver to me between 8am and 9am or he will miss me. As I have stuff come through the post pretty much everyday I am well known :)

  • janet
    3 years ago

    Ive just checked my purchases over the last two days and it appears that this estimated time (8.00am) only shoes on items where 1t class shipping has been selected, my 2nd class shipments just show estimated day, no time, just the 1st class ones do.
    I hope this is nothing more than a glitch because as we all know very very few people get any deliveries before 8am anymore (the days of the post been there before you leave for work are long gone!), if its not a glitch then how do Ebay justify giving sellers information which is downright false and in no way adds to the “buying experience” which as we are all aware is all they seem to bang on about these days.

  • 3 years ago

    I doubt many buyers would notice it and certainly not kick off because of it. Yes of course there could always be the odd drama queen / professional whinger but nothing worth getting too concerned about I would say.

    Bryn

    • janet
      3 years ago

      BRYN…I fully agree, most probably wont notice it but yes there will always be one or two who will take this as gospel because if Ebay say it should be there by 8am then it should be…causing even more headaches and stress for the poor seller.

  • Rich
    3 years ago

    I don’t see a buyer thinking this is a message from eBay, I feel they will think it is a message from the seller.

    • johnC
      3 years ago

      It’s coming by Royal Mail. People know when their post arrives. You think they are going to be hovering by the letterbox and becoming increasingly incensed as the minutes pass?

    • JD
      3 years ago

      It still has to be an unintended glitch!

    • Roger C Morgan
      3 years ago

      Keep thinking those positive waves, Marrioty . . . whether it’s a fault or a policy eBay prove, yet again, that they really don’t listen to what happens in the real world . . . all they are concerned about is that they create this shiny façade into fooling nieve or new buyers that THEIR service is better than Amazon and others.

  • Sam
    3 years ago

    Just searched for our bestseller on eBay and noticed it says fast and free delivery is available and you will receive on Monday!
    This is incorrect, we have set up a 2pm cut off and it should arrive Thursday as the actual listing states.

    I reported to eBay who’s technical team agree and are looking at it. You might want to check your listings, not sure if this may be connected to the above or just me!

  • Gerry007
    3 years ago

    .
    Pass the Aspirin, I feel another headache coming on…..!!

  • Mark
    3 years ago

    Royal Mail aim to deliver 93% of fist class post the next day. So 1 in 15 items will be delivered after the estimated date. ebay should give a date range for first class, not attempt to give a time for delivery.

  • Gary
    3 years ago

    Dear eBay ID,

    Your seller will not personally deliver your item on a guaranteed date. Please don’t leave him malicious feedback because you assumed that he had control of the delivery network. Your delivery time is an estimate and not guaranteed when you choose the free delivery option. First class mail also has a delivery estimate of 1-15 working days, so don’t assume it will arrive tomorrow.

    As winter is approaching, adverse weather will affect your delivery times, again the seller has no control over disruption to the transport network. If your town is surrounded by miles of flood water, Royal Mail will have difficulty delivering your item, again, do not blame the seller for delaying your item.

    eBay has decided to block DSR ratings for delivery times during poor weather conditions. Any feedback which refers to delivery speed will be removed at the seller’s request.

    Thank you for shopping at eBay and making it a fair trading environment for all.

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