A really good experience on eBay UK
I know that with all the talk of defects, much of the discussion has focussed on what can go wrong in an eBay transaction and how that can affect sellers. So I wanted to share a positive experience as solid evidence (if it were needed) to demonstrate that there are many thousands of sellers out there getting it right day in day out.
Last Friday night, I bought and paid for a rucksack on eBay. It was a bank holiday and the seller in question had their holiday settings on saying that they would be closed for business until the 26th. On the standard tracked courier shipping I paid for, I was to expect the delivery no sooner than today Friday.
Then on Saturday, I received a despatch notice. On Monday, I got a tracking number from the courier and then my parcel arrived (as expected) at about lunchtime on Tuesday. The first working day after buying it. I was mightily impressed.
One other thing leapt out from this parcel: inside alongside the returns slip and usual paper work was a piece of paper emblazoned in big red letters: “Any problems, call me!” followed by a phone number. Good work.
“Any problems, call me!” – this is something our eBay Account Manager has recently told us we should absolutely NOT be doing as eBay require all communication to have a trail to aid with Defects. It makes no sense to me, but he is insistent this is the correct way to now do things.
Your account manager is correct that you need a trail… but only if you need to appeal a defect!
If you handle any query off eBay and resolve it there should be no defect to appeal…
Thanks Chris, that’s our hope – it’s always easier to resolve a query by phone rather than go back & forwards via email in our opinion. We had zero success appealing Defects anyway last month.