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A really good experience on eBay UK

By Dan Wilson August 29, 2014 - 12:00 pm

I know that with all the talk of defects, much of the discussion has focussed on what can go wrong in an eBay transaction and how that can affect sellers. So I wanted to share a positive experience as solid evidence (if it were needed) to demonstrate that there are many thousands of sellers out there getting it right day in day out.

Last Friday night, I bought and paid for a rucksack on eBay. It was a bank holiday and the seller in question had their holiday settings on saying that they would be closed for business until the 26th. On the standard tracked courier shipping I paid for, I was to expect the delivery no sooner than today Friday.

Then on Saturday, I received a despatch notice. On Monday, I got a tracking number from the courier and then my parcel arrived (as expected) at about lunchtime on Tuesday. The first working day after buying it. I was mightily impressed.

One other thing leapt out from this parcel: inside alongside the returns slip and usual paper work was a piece of paper emblazoned in big red letters: “Any problems, call me!” followed by a phone number. Good work.

  • Leno
    3 years ago

    “Any problems, call me!” – this is something our eBay Account Manager has recently told us we should absolutely NOT be doing as eBay require all communication to have a trail to aid with Defects. It makes no sense to me, but he is insistent this is the correct way to now do things.

    • 3 years ago

      Your account manager is correct that you need a trail… but only if you need to appeal a defect!

      If you handle any query off eBay and resolve it there should be no defect to appeal…

    • Leno
      3 years ago

      Thanks Chris, that’s our hope – it’s always easier to resolve a query by phone rather than go back & forwards via email in our opinion. We had zero success appealing Defects anyway last month.

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