eBay & Argos extend Click & Collect partnership
eBay told us “Following a successful operational trial, agreement has been reached for the extension of the collection service in order to build and test the proposition on a commercial basis. This extension will enable shoppers to pick up millions of products sold by eligible business sellers from over 650 Argos stores throughout Great Britain”.
eBay will be communicating more details to eligible sellers later this summer, but anticipate that by the end of 2014 around 65,000 eBay sellers will offer items for collection at Argos, rising to 80,000 in 2015, with millions of items for sale. Customers will notice more listings becoming available for collection from more Argos stores starting in the late summer and continuing throughout the rest of the year.
Eligible eBay sellers are professional businesses trading on eBay, currently offering ‘Fast & Free’ shipping from designated carriers (Royal Mail; ParcelForce; DPD, Yodel and UPS). There are also some inventory restrictions, such as the size and weight of products, as the items need to be physically collected in store.
Should you offer CLick and Collect?
Yes! You can opt out if you wish but why would you? Customers appear to love to Click and Collect at Argos, and eBay say that they have had great feedback from the trial.
The shopper experience couldn’t be simpler – Buyers simply choose ‘Click and Collect at Argos’ as the delivery option in their eBay checkout and select their most convenient Argos store. Buyers receive a message when their item is ready for collection in their selected Argos store and proceed to a dedicated collection point in the store for fast and friendly service.
Plus it doesn’t cost you anything to offer the service – you’ve got to ship the products anyway and it’s just an alternative shipping address for the customer which eBay will present to you and will automatically appear in whichever third party channel management software solution you use. You just need to make sure you’ve specified item dimensions and use one of the designated carriers.
eBay & Argos Click and Collect Customer Experience
- Since the pilot launched, eBay have seen very positive customer feedback:
- Over 7 in 10 of customers rated the service as ‘excellent’ (9 or 10 out of 10)
- A clear majority (71%) of those who have used the eBay Click & Collect at Argos service and other click & collect services rate this it as one of the best available
Tanya Lawler, UK Vice President, eBay, said: “Retail has changed and shoppers are in the driving seat like never before. They want to shop anytime, anywhere, on any device and British shoppers love to Click & Collect. It’s a service being rapidly adopted by larger retailers and this partnership with Argos now gives tens of thousands of sellers the chance to capitalise on Click & Collect, even if they have no high street presence of their own.”
David Robinson, Chief Operating Officer, Argos is just as enthusiastic saying “I’m delighted the operational trial in a number of Argos stores around the UK has been successful. The next stage in the agreement is to have more sellers, more stores and more volume to assess how we can scale this partnership for the benefit of consumers, Argos and eBay. Fulfilment is the next retail battleground and Argos’ unique model is well placed to leverage this.”
Of course, ebay do not say how many have used the service, so we can safely assume very few. If the item does not have a 6 digit code Argos will dispose of it and you get an INR strike. So we have one more problem in the chain then. Argos use barcode scanners, so we have to assume argos staff can type in a 6 digit number.
What about Paypal protection? items need to be sent to the buyers registered paypal address.
i cant even remember how long ago that stopped being a requirement for paypal buyer protection…
why would they bin an item that didnt have a six digit code?
the item will arrive with shipping labels and documentation at the argos store. if you have proof of eBay/argos’s courier collecting it, i believe you’re covered in the event they lose it anyway, it will be tracked.
Why do you assume it is few? The evidence surely says the opposite. The trial has clearly been successful or it wouldn’t be continued.
I think this is a very good new option for sellers that eBay has developed to plug into the click and collect demand. And at no additional to sellers, open to all business sellers soon. Seems like a pretty sweet opportunity to me. No extra cost to sellers. I’ll repeat that. No extra cost.
The evidence would be published; Argos have invested in special locations i n store for Ebay, and the ones in Poole and Bournemouth are hardly used, and that is from the staff, who say its a new thing but its not running yet. So the 10 month trial has not impacted on those outlets.
What are Argos getting out of this?..
Assume they hope the collecting buyer will then spend extra money in store..
That has never been revealed. But considering the trial has run for about 10 months, and they have adequate time to measure the benefits, we can safely assume that they must be more than adequately satisfied with what they take.
Otherwise Argos would not have extended it.
this is ebay
what happens when a buyer just does not bother collecting ?
what is the return and refund protocol , do you get a defect or is delivery to argos considered to be delivered?
For returns info read the FAQ we just published this morning
was this trial carried out using normal business sellers subject to ebay sanctions
or just some of the bigger outlets that play on the slanted field?