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What’s going on with International Site Visibility on eBay?

By Chris Dawson June 16, 2014 - 7:47 am

We’ve had a couple of people receive emails saying that the International Site Visibility (ISV) listing upgrade has been removed from their listings, one seller receiving the emails even though he didn’t add the feature in the first place!

We’re currently not sure if this is a simple glitch, if eBay are refunding fees because they’re displaying affected listings anyway on international sites due to lack of local inventory, or if they’re simply doing away with the ISV feature all together.

It’s worth noting that those with an Anchor or Featured Shop subscription now get very low cost listings on many eBay sites. We also note that the new makes no mention of the ISV feature in Optional listing upgrades, although it does appear as an option in the .

Have you received the emails, if so are your listings still showing on International sites and are you still being charged for ISV?

17/6/14 Edited to add: eBay have announced this was a which fired an email to created new listings or revised listings and all should be well with your ISV feature :-)

  • David T.
    3 years ago

    Yes, it happened to me the other day. It was a relisting of an item I sold a few weeks ago to Germany. Emailed ebay about it – no response.

    Surprised? No. It’s just part of the ebay tailspin towards oblivion.

  • JD
    3 years ago

    Yes, have been getting these over the weekend. They seem to come like buses, 2 more or less together.

    The messages appear to be ‘old’ in that they do not show my real name – you know just like phishing emails.

    My own theory, and it is just a theory, is that it is linked with the current ‘experiments’ on .com where some would be buyers are being shown a randomly shortened description just below the BIN button. Because the sentences used do not reflect the complete description it would be easy for a bot to conclude that they were duplicate listings.

    Sometimes I simply hate the site!

  • Danny
    3 years ago

    I’ve had trouble since christmas with ISV being charged every time i revise a listing, Disabling itself randomly only for me to discover it hasnt been active weeks down the line losing out on sales.

    Its caused me a few headaches.
    I am looking at doing away with the upgrade all together and listing through the international sites with translated listings (.com,.fr etc

  • Stephen Walder
    3 years ago

    Although we’ve had an anchor store for 6 months or so, we’ve never had an ISV option, I just assumed we were listed internationally all the time. Are we missing something? It seems like you guys have had some sort of checkbox available when creating your listings.

  • JD
    3 years ago

    There is a System Announcement on .com:

    http://www2.ebay.com/aw/core/201406162009521.html

    eBay sellers are not considered to be worthy of similar courtesy.

    Or perhaps the email does apply to UK sellers?

    • JD
      3 years ago

      Sorry!

      My bad, missed the edit to the OP.

      My last post should read:

      eBay UK sellers are not considered to be worthy of similar courtesy.

    • 3 years ago

      System announcement board is world wide, not just eBay.com so also covers eBay.co.uk :-)

    • JD
      3 years ago

      That being the case why is there no link from the UK site?

    • 3 years ago

      There is, it’s on the site map at http://pages.ebay.co.uk/sitemap.html

      Admittedly you’re not going to browse the site map that often, but it’s there nonetheless ;-)

    • JD
      3 years ago

      Glory be! Thank you – I never would have thought to go looking for site issues on a site map!!

      In true eBay-esque fashion the system announcement board normally just gives Scheduled Maintenance in PT. I see no GMT/BST. They do put that on our regular UK announcement board so it would be very easy to conclude that we get nowt else.

      Be nice if eBay put the link at the top right of the regular announcement board like on .com? But then again of course we would be getting some of the info duplicated.

      Back to my stone.

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