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Got an Amazon problem? Write to Jeff Bezos!

By Dan Wilson January 24, 2014 - 3:56 pm

Earlier this week, we received an email from a reader with an idea. If you have a bit of bother with Amazon, why not write directly to the founder and CEO Jeff Bezos and get him to sort it out?

In short, here’s what happened. The Amazon seller’s account developed a glitch and over the course of three weeks just after Christmas, she was batting emails back and forth with UK customer support and not getting anywhere.

Frustrated by the lack of progress, it was whilst reading an article about Amazon that our reader saw that Jeff Bezos refused to hide his email address and it was in the public domain: jeff@amazon.com

She writes: “I sent the email Thursday, received a phone call Friday and follow up email from his office (I realise it may have been his team opening the emails) – problem resolved Friday evening – now THAT is good service from Amazon.com management team – we knew it was a case of someone kicking a setting to sort it – but Amazon.co.uk were not able to resolve in 3 weeks.”

I have mixed feelings about things like this. Whilst I am glad the problem is resolved, why didn’t UK customer support sort it in the first place? It shouldn’t take escalation to an executive to sort something out. Still, all’s well that ends well.

  • stuart
    3 years ago

    Is the email address supposed to have a double C in the .com?

    • elvis
      3 years ago

      i’ve currently got an issue with amazon which has been ongoing for 2 months now. All I ever get in response is “your case has been raised a higher dept”. Then I hear nothing, contact them again and get another reply a few days later saying “i’ve referred your case to a higher dept”

      I’m tempted to email Jeff to see what happens

  • Gerry007
    3 years ago

    .
    Amazon’s Parent/Child listing tools is a mess……

    They have been mucking around with the variation detail page & certain selections do not then appear onto the edit page [where you enter the EAN/bar-code # quantity & price, etc].
    The problem is that the selection, let’s say packet quantity, does not then transfer to edit page so you have no idea which EAN & price goes where!!.

    Even if you guess which is which, once the listing is complete and is entered into the inventory, there is no title & although the system says it is listed it is not…..
    Now not able to list using the Parent/Child listing tool.

  • elvis
    3 years ago

    Arrgghhh!!!! Amazon support are so thick it is unreal. After two months of getting nowhere I got a response today which was a step by step guide on how to create a removal order in FBA…

    This has absolutely nothing to do with the ongoing issue I have with them and does not relate in any way to the case I opened. It’s so frustrating it’s unreal. I could literally put my fist through my monitor hoping customer supports face is on the other side.

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