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eBay UK announce changes to Money Back Guarantee terms

By Dan Wilson January 15, 2014 - 11:09 am

An announcement posted on eBay UK says that changes to the User Agreement will affect the terms of the Money Back Guarantee. It comes into immediate effect for new users and on the 17th February for existing buyers and sellers.

The full announcement, which also details changes to the Privacy Policy and also Managed Returns is also detailed. Find the full text here.

Regarding the money back guarantee, the announcement says:

“- We’ve made further changes regarding the eBay Money Back Guarantee as summarised below:

– The timeline for opening an eBay Money Back Guarantee case will change from 45 days from payment date to no later than 30 days after actual (or latest estimated) delivery date. This timeline change will give all buyers, domestic and international, the same amount of time after actually receiving or expecting to receive their item, to get protection for their purchase with the eBay Money Back Guarantee.

– The timeline for buyers and sellers to appeal an eBay Money Back Guarantee case from the day it is closed will change from 45 days, to 30 days.”

Your view on these changes are most welcome.

  • 3 years ago

    Changing the time allowed for customers to lodge a ‘item(s) not received’ claim from 45 days to 30 days WILL NOT work!!!!! Deliveries to Israel, Brazil, Mexico……to name but a few countries takes LONGER than 30 days……Royal Mail does not consider claims of ‘lost’ letters internationally for six weeks (hence the 45 day waiting period). What is an international eBay seller supposed to do…………block all countries where perceived delivery problems may occur….it just seems like yet another worry from a seller’s point of view and potentially more dishonesty from buyers!!! as buyers will feel it necessary to make claims up to the new, shorter deadline, receive their money back AND then have their items delivered!!! What are the chances of these items being paid for again after a claim has been settled? Sometimes, more recently I’ve thought eBay are trying to make sellers EXTINCT and ultimately that end will be in sight for eBay too.

    • JD
      3 years ago

      Sadly eBay have little idea as to how the real world works. This lack of worldly experience coupled with a cavalier attitude to relations with sellers does not bode well.

    • Maria
      3 years ago

      I have understood that now you have more time.
      Before you have 45 days after payment date, now you have 30 days after actual (or latest estimated) delivery date. And if a seller doesn´t provide any delivery date eBay will consider 30 days from the payment date for buyers and sellers in different countries. So, we have 60 days. Isn´t right?

  • northumbrian
    3 years ago

    , its very simple really the bottom line is buyers pay for every service and condition ,somewhere in the transaction process , or we go down the pan