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Royal Mail to give free email/text delivery notifications

By Chris Dawson November 12, 2013 - 5:23 pm

Royal Mail hmRoyal Mail have just announced free of charge text or email notifications for Special Delivery and Tracked items in time for Christmas.

The notifications for Special Delivery are new, and will become a standard, free-of-charge feature of Royal Mail’s Special Delivery Guaranteed service for contract business customers in time for Christmas.

Royal Mail’s Tracked services already have email and text notification options, but the charge for using these will be dropped.

The move is designed to help online retailers improve the online shopping experience for their customers by ensuring they know when an item is due for delivery. This enables shoppers to make arrangements to be at home to receive the delivery, improving first time delivery success rates

It will be available for contract customers using Special Delivery Guaranteed through Despatch Manager Online, and for those who have integrated their software with Royal Mail’s systems.

It’s a great enhancement to Royal Mail’s service, especially for Special Delivery which customers will know will be delivered by 1pm at the latest. Tracked is of course slightly more variable as it doesn’t have a guaranteed delivery time, but at least knowing it’s out for delivery that day is a great improvement to having to check daily online to see when your parcel will arrive.

There are two things you’ll need to do. Firstly if you use a third party solution you’ll need to check with your software provide if they’ve added the ability to send emails and/or text messages. Secondly you may wish to ensure customer give you a mobile telephone number and edit your terms and conditions to request this.

  • stuart jamieson - ebay member id leathersandminiatures
    3 years ago

    Seems like a step in the right direction. Royal mail should try to look after the online retailers by making it easier for them to trade online and to ensure packages get delivered on time, this will in turn increase the use of the postal service. Keep it up royal mail

  • Tom
    3 years ago

    Can we know when this comes into effect?

  • jjroger
    3 years ago

    I hope it is better that the one offered by ParcelForce. Tested couples orders with PF, got text 10pm telling me there is delievery due to arrive that day, will be useful it the text arrived in the morning.

  • Joan Edington
    3 years ago

    I would like to think that the customer is able to opt out of this “improvement”. I give retailers my email address so that they can confirm my order, let me know an item has been despatched or if there is a problem. I always tick a box that says not to share my information. The right to pass my email address to another organisation, in this case The Royal Mail, should not be hidden away in the T&Cs.

    • northumbrian
      3 years ago

      seems strange to us why folk are worried about royal mail knowing an email address ,
      when their home address
      a place where they and their family live and sleep is made well known to the royal mail uncle tom cobbly and all

    • Joan Edington
      3 years ago

      It’s simply the principle that I’m against. If the retailer had asked whethter I agreed to my email address being shared, well and good. Far too many companies hand over this information willy-nilly, resulting in more and more spam and widening the chance of fraud. I have nothing personal against The Royal Mail, other than receiving notifications I have no interest in, especially since, by the time I read them, I seem to have either recieved the item or a postcard through the door. I’m sure it’s a good idea for some people, if they have the choice.

      Comparing with a home address is not really relevant in the context of my complaint which is about online sharing of information in general, rather than what The Royal Mail know about me.

    • northumbrian
      3 years ago

      the only way to avoid sharing your info online is to stay off line

  • Stacey
    3 years ago

    I received a text stating that my item has been delivered to me so where is it then?? No item and no card to say iv missed my delivery?? Tried to call royal mail to be greeting by a damn robot that doesn’t even give me an option i need or the option to speak to a human being! -.-

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