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eBay “Click and Collect” now live for large merchants

By Chris Dawson November 18, 2013 - 9:48 am

eBay are are switching on their new Click and Collect program for all large merchants who have capabilities to allow customers to pick up in their high street stores.

This was announced at the same time as eBay launched the Click and Collect trial with Argos and for retailers brings together the online experience with their offline presence – Rather than directly competing with retailers eBay actively drive traffic into retailers physical shops.

Of course you might wonder why someone would want to sell on eBay and the answer is quite simple. It’s all about letting consumers buy when they want, where they want, how they want with the shopping experience that they’re most comfortable with.

Click and Collect hmMany consumers (most of the country!) already shop on eBay and it’s common sense to allow them to buy your products on the site. However not all consumers are at home when the courier delivers and sometimes it’s just easier to pick up in store at lunch time or over the weekend.

eBay’s promotion will largely focus on two Parts and Accessories merchants taking part: , . However if you want to try eBay’s click and collect but don’t need car parts then you can also buy footwear from who are already live with click and collect on eBay.

  • JD
    3 years ago

    Why would you buy footwear on eBay that you have not tried on and then collect from a store where you could have (tried on)?

    Beats me.

    Ah – I get it they don’t want you to buy on eBay at all – they just want you to go to the store!

  • Steve
    3 years ago

    I think you may find that ‘most consumers’ that already shop on ebay are not doing so; All the major high street brands have good online stores – John Lewis for instance reports a 24% increase in internet sales- ebay is still the flea market it always was; perhaps it needs to get back to its roots to find more consumer appeal?

  • jimbo
    3 years ago

    I just picked up a kettle at my local Waitrose. Ordered from John Lewis yesterday evening.

    • northumbrian
      3 years ago

      surely the whole point of this internet malarky is that you sit on your arse and someone delivers it to your front door?

    • jimbo
      3 years ago

      For the most part yes. But the kettle goes kaput. The wife wants a certain one & wants it nowish. I could drive across town or I could pay for express delivery or standard delivery (£3.50) and wait up to 5 days or I could have it delivered to the local Waitrose which is around the corner, get a text one it has arrived and pick it up myself

    • 3 years ago

      No. The internet malarky thing has changed. It’s not about ordering online and getting it delivered to the door direct.

      Some people want that, for sure, and it’s good for things that go through a letterbox. It’s good for people who are at home Mon-Fri.

      But this Click and Collect thing is big news (look at the numbers). Lockers like Amazon do could be even bigger news when they roll up.

      It’s about different ways of doing ecommerce. That’s all. What was good 15 years ago is different now.

      This is the transition phase.

    • northumbrian
      3 years ago

      cant be done with transitions we like the old Dr who’s

    • jimbo
      3 years ago

      Dan I think you might be a bit late on this one. Click & collect is old news.

    • northumbrian
      3 years ago

      too right ebay has had a collect in person option in the sell your item form for as long as we can remember, available to everyone!
      why is it suddenly so special ?

  • davelovesebay
    3 years ago

    This is not new, retailers have done order and collect in store for ages.

    Its really fun when you goto collect and your items not in stock.

    This is because these large sellers will want to fill stock from the local store. Not ship it from a master warehouse to the store. So problems are going to be common. It makes sense save the carrier charges.

    Having said that its better than cassani.

    Ebay share price been as flat as a pancake for ages, the market couldn’t be on more of a bull run. Even companies that have been flat for years like ms have run up. But ebays left in the 50-55 usd range

    I prefer the amazon locker idea, its far superior and you item will actually be there when you goto pick it up. Plus it won’t be pointless doing so as what your picking up isn’t on a shelf 3 seconds away and you could of picked it up 2 days ago and checked out quicker than waiting for some teenage underpaid warehouse worker to locate your parcel.

    • Mark
      3 years ago

      Part of the advantage of click and collect is that it allows stores to have a larger range than they could practically stock in the store.

      The large supermarket chains use their stores as collection points. This includes the ever rising number of small convenience stores (which are not able to have a large range of items in stock) giving most people a local place to pick up small to mid sized items.

  • davelovesebay
    3 years ago

    ebay needs to recruit some talent, and grow some balls.

    Everyone said whitman enjoyed a good time because the banks were lending and everyone was in a debt fueled orgy of spending. Partly true. But look what she did at HP she turned it around. The stock price reflects this.

    Why not get someone like Marissa Mayers in from yahoo, Some one who understand people and the internet and its skilled and intelligent as well as beautiful.

    Im not hitting on John Donahoe, hes done amazing things but i believe some of ebays acquisitions have been poor (but some good) and then poorly executed and integrated.

    I really dont get what ebays playing at, what they hope to become and what they want to achieve.

    The moves they make seem more and more desperate as time goes on.

    • 3 years ago

      Grow some balls? Needs someone who is “beautiful”?

      Carry on ecommerce?

  • 3 years ago

    I’ve clicked and collected quite a lot of late, only electronic items though. It’s great.

    With JD on shoes etc I can’t see the point.

    • JohnJ
      3 years ago

      With free returns buyers can order a few sizes like 8, 9 and 10. Try all 3 on in the Argos store and send back the other pairs, straight away, that don’t fit. I can see this working very well for shoes

  • northumbrian
    3 years ago

    click and collect will only work for the urban city centre buyer were at least 50 miles from the nearest john lewis , 20 miles from argos ,

    click and collect is not that much different from which argos has been doing for years anyhow

  • Gary
    3 years ago

    Click and collect is another blow for Greenpeace activists.

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