DPD teams up with Hermes to launch a new ParcelShop based returns service

By Chris Dawson October 7, 2013 - 11:31 am

DPD myHermes Home Call ReturnsOnline retail delivery specialist DPD are launching a new cost effective returns service in association with Hermes’ ParcelShop network. If you use DPD for deliveries this will now give you a great option for customer returns.

From today, Homecall Returns will provide DPD customers with a local, convenient returns service utilising Hermes’ network of nearly 3,000 stores across the UK which are open seven days a week, early til late.

Customers will be able to create their own returns order using the DPD website and download a pre-populated return address label. DPD’s ParcelShop Locator will pinpoint their nearest myHermes ParcelShops, providing details of the store’s address, opening hours and the best routes to take. Participating shops include Londis, Premier, One Stop, Nisa Local, Co-operative, Spar and Costcutter as well as many local independent stores.

Parcels will be collected daily from the myHermes ParcelShop stores and sorted centrally. Recipients and retailers will be able to track all returns online using DPD’s state-of-the-art tracking software.

The deal sees DPD and Hermes extend a partnership that began in 2006.

DPD’s CEO Dwain McDonald said, “We’re delighted to be extending our relationship with Hermes. Their ParcelShop network offers a really simple and convenient returns service for customers, with over 80% of UK online retail shoppers living within two miles of a Hermes ParcelShop. Homecall Returns provides retailers with the added confidence and reassurance of online tracking, giving them full visibility, so that they know exactly where their returns are at any moment in time.

“Consumers are continuing to expand the range and value of goods they buy online and our response is to continue to innovate, to ensure our retailers have the best delivery service possible. Homecall Returns is a good fit with our existing Predict and Follow My Parcel services, and together they give us a truly market leading proposition for online retailers and shoppers”.

Gary Winter, Sales and Marketing Director, Hermes commented; “Store-based returns are a very popular service with consumers and provide retailers with a really simple and effective returns process. A slick returns solution helps retailers improve customer satisfaction levels and contribute to increased confidence to buy online, which in turn helps to drive more repeat sales. We are dedicated to growing our network of ParcelShops and expect to have over 3,000 sites by the end of the year”.

  • northumbrian
    5 years ago

    I can see this returns thing being great fun in future
    buyers will be scratching their head down to the neck, wondering if they sent back via ebay,, my hermes, dpd ,yodel, collect plus, or even royal mail
    to argos or a drop off store tesco asda; freds chippy , etcetc

    • Mark
      5 years ago

      If the system works well the carrier used will be transparent to the buyer.


      I wonder how this will work in practice. Will DPD collect directly from the store, or will myhermes collect from the store and then DPD collects from a myhermes depot (or myhermes deliver to DPD).

      When DHL sold most of their delivery network to Yodel they used to hand some business deliveries over to Yodel for the final delivery. This usually added an extra day to the delivery time and stopped the tracking system from working.

    • James
      5 years ago

      We have looked in to this and “opted in” as it looks like a smarter solution for our customers.

      My understanding is that the item is collected by MyHermes and dealt with up to depot level, when it is transferred from their depot over to the DPD depot and arrives back with us with our normal returns.

      With a large amount of customers expressing interest in dropping off items at DPD depots, which is not permitted, and 3,000+ locations open early till late it could offer the customer better choice and convenience – and offers us a saving.

  • JD
    5 years ago

    Sellers need to focus on more innovative ways to reduce returns and put all these backscatchers out of business.

  • northumbrian
    5 years ago

    its the economy of scale methods adopted by the outlets that we all suffer from
    if enough folk are suckered into buying high profit items a percentage stick

  • Steve
    5 years ago

    Will it be mandatory that the parcel is thrown through the shop doorway? just asking as that is how myhermes seem to deliver in our area.

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