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eBay Premium Service badge now on listings

By Chris Dawson September 18, 2013 - 10:21 am

eBay Premium Service Listing DisplayThe eBay Premium Service badge is now showing live on listings across eBay UK. It’s the equivalent of the Top Rated Seller Plus badge on eBay.com, but with slightly different requirements.

The messaging to buyers is that “For this item, the seller provides: eBay Premium Service” and as well as showing on the view item page the logo also appears in search results listings.

eBay Premium Service IreneFronted by Irene from eBay UK, there’s a new landing page which eBay will be promoting to buyers extolling the virtues of buying eBay Premium Service listings.

eBay are telling buyers that “eBay Premium Service helps you identify items from sellers that offer the best services. This means you’ll receive the item you ordered from the seller, when you need it, with a clear returns window“.

In order to check the badge is showing on your own listings all you need to is navigate to any of your listings and click on the “View sellers other items”, and you’ll be able to scroll down the page to check that the new badge is showing. eBay do of course have a display in the seller dashboard which should confirm this information but we’re aware it might have some bugs at the moment.

Do you have the badge on your listings and if not do you plan to make the changes to qualify or do you think you’ll save more money by not offering the requisite standards? Let us know if you see any increase or decrease in sales now that the badges are live.

  • 4 years ago

    No badges over here.

    • 4 years ago

      eBay specifically have an exception clause stating “Freight – as long as you offer a 14-day returns policy“. However they also add “These listings won’t receive the eBay Premium Service badge, but they’ll still receive the associated final value fee discount and maximum visibility”

      That probably applies to you I would guess?

    • 4 years ago

      Yes, cheers Chris.

      Had this message on our dashboard for a while

      “Update listings to meet the requirements for eBay Premium Service discounts 62”

      naturally assumed that the rest got the badge.

      No worries, I’m still smiling from the fee cap. :D

  • Mark
    4 years ago

    The burning question is…. what happens when Irene leaves eBay to work for Amazon? :-D

    • northumbrian
      4 years ago

      or gets a haircut like tonys

  • Diane Baker
    4 years ago

    Got my badge – all smiles here :D

  • wotnobadge
    4 years ago

    We have the badge showing on ebay “classic” (pc desktop version).

    However our badges DO NOT show on either ebay ‘mobile’ or ebay ‘app’ searches.

    As all mobile and tablet browsers default to the ‘mobile’ version then ebay are not honouring their promise to reward sellers meeting the increased shipping/dispatch metrics.

    Tamebay should get “irene” at ebay to comment as to why only 1 of their 3 platforms is compliant with the terms of the “premium service” and “fast and free” rewards program.

    This is a serious matter that ebay could be considered as misleading buyers to listings that are not the best option, and not honouring commitments to sellers in displaying badges they have earned to receive the promised 15% fee discount upon.

    Nice work Irene, although like ebay customer service that probably won’t be her real name and she probably doesnt even work for ebay UK like the bald guy in the glasses promising scammers to get free money under protection policies.

  • Highlander 555
    4 years ago

    What about people who can’t get this premium service as we don’t have a delivery service that is next day?.

  • Danny
    4 years ago

    Massive drop in sales, after the changes. Will mean 500+ listings need to be changed, returns policy updated etc. etc. Headache and financial loss.

    Not happy

    • Danny
      4 years ago

      Update from previous post:-
      Since the premium service was introduced I have seen a massive reduction in sales – down approx 80%. Where I am in Ireland my listings would appear near the top on ebay.ie but now the uk sellers are ahead of mine, regardless of price. Users need to select Ireland only on the left hand menu but many users would not bother with this. As such I have had to move all my products onto Amazon in order to recover. Lets hope they change it back as many businesses in Ireland will go bust. In the process of manually changing 500+ product listings. There is no such thing as free postage as I will put the price up for all items to cater for free postage, which means that international buyers will pay more for the product!!

    • DANNY
      4 years ago

      Update:-

      Sales at an all time low, although recovering on Amazon. De-listing stock on ebay and selling on Amazon and going pretty well on there.
      No benefit in changing the listings to premium status, no increased sales and no higher ranking in the listings.
      Will be changing the listings back to non premium service.
      I sell on multiple platforms and ebay.ie accounted for approx 75% of all sales. Since the changes Amazon now accounts for 75% of all sales.
      Would love to continue to sell on ebay but the settings don’t help.

    • Jimbo
      4 years ago

      DANNY, why does it have to be one or the other?

    • Danny
      4 years ago

      Hi Jimbo.

      Would love to sell on ebay and Amazon., but since the changes hardly any sales on ebay.ie due to the uk sellers coming in top place.
      I have stock listed on both sites but when i am only selling 1 – 3 items a day on ebay.ie compared to up to 30 a day before the changes, needed to take action.
      Still got lots of stock on ebay, and when they start selling on Amazon I de-list them in case i have listings with no stock left.
      I think many Irish sellers will struggle to survive if they rely totally on ebay.ie.

      Regards

    • Jimbo
      4 years ago

      There are ways to have your stock allocated to both marketplaces.

  • Jimbo
    4 years ago

    Some listings have premium service badge, some have fast and free and some have both.

    To your average eBay buyer, which do you feel looks most appealing?

    In my opinion fast and free.

    • JD
      4 years ago

      Any savvy buyer will look at the deal.

      All this gerrymandering by eBay will not make a jot of difference to the savvy buyer in the medium/long term.

      Sellers will just have to put up with/enjoy a change to their sales patterns whilst this adjusts.

      My advice to sellers is to get your product/items on at the right price and deal, then sit tight for the ride.

      Unless of course there are 100’s of sellers for your product/items.

      Best!

    • Jimbo
      4 years ago

      I’m not sure if the average buyer is a savvy buyer though.

  • northumbrian
    4 years ago

    its a good job most buyers are not savvy
    because a dishonest savvy buyer could easily bankrupt you on ebay

  • Paul
    4 years ago

    I’m really surprised that there is no editorial on Tamebay (other than Danny’s post here on 26/9/13) concerning the current bloodbath that is occurring on the Ebay seller boards about the huge sales nosedive after the new changes were brought in.
    Many TRS are reporting their listings are demoted, with new unproven sellers at the top. The Premium badge requirements appear to have little to do with this and some are posting Omniture figures to back this up.

    I generally take all ‘my sales are down’ posts with a pinch of salt – but this appears to be widespread and serious enough to affect ongoing business viabilty for some.
    It’s a big story.

    My own Ebay sales are about 50% down, with the first day (that I can recall) without one sale occurring last week. Thank God I have other lines of income.

    Is no-one here affected in this way?

    • Danny
      4 years ago

      Paul, I thought it was maybe just me with the loss of sales since the changes. I have been onto ebay but they have not got back. I run this as a full time business and since my last posts, sales are next to nothing on ebay.ie. Still recovering on amazon which is a godsend.
      Things are so bad I could not afford to pay myself a wage for the last 2 weeks, so currently job hunting as a backup!!
      Lets hope ebay make the changes soon before businesses go under.

  • Cambridge_Blue
    4 years ago

    We suspect you could really be onto to something here.
    We have been focussed on other channels recently and eBay sales for us have always been a variable feast (or is that famine).
    Just recently however they have got noticeably poor and when we checked the so called ‘best match’ on a quick scan of several items we saw some surprising sellers ahead of us.
    Something is up so we will have to go back through our listings and check them all over again against the compettion.
    With eBay the motto is as always ‘if it is actually working then break it again asap’.
    Good luck.