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eBay Now to launch in London in 2014

By Dan Wilson September 24, 2013 - 11:14 am

ebay now
eBay’s ‘within the hour’ delivery service, eBay Now, which has been successfully trialed in the US is coming to London early in the New Year. Devin Wenig, President of eBay marketplaces made the announcement in London this morning and it’s expected to be the first roll-out in Europe.

It’s a neat service that has performed well in metropolitan areas in the states including San Francisco where shoppers can use a special smartphone app (or PC) to order from selected retailers and have the items delivered to a chosen destination within the hour (or thereabouts). London is a no-brainer extension of the service.

Combined with news that Argos and eBay have agreed a trial Click & Collect partnership shows that the company is really focusing on fulfillment and putting customer convenience and choice at the centre of developments.

  • Gerry007
    4 years ago

    .
    Within a hour, across London….Ha!!

    • 4 years ago

      Yes, i wondered that too. Maybe it will be the city centre or a bigger window will be offered. I think in New York, for instance, that they only serve Manhatten just now.

  • northumbrian
    4 years ago

    “company is really focusing on fulfillment and putting customer convenience and choice at the centre of developments.”

    as a seller they are not giving me very much choice or convenience these days ,other than if you dont like it lump it

  • Christine Chaplin
    4 years ago

    I also picked up on the same sentence as Northumbrian and feel that sellers are being pushed back to the end of the queue, yet again!!! Between eBay and Royal Mail I feel like I’m between a rock and a hard place…..

    • 4 years ago

      You’re right to pick up on that sentence: it wasn’t added for fun and I’m seldom slapdash. ;o)

      eBay are getting more active on ensuring buyer service is top notch and that they have choice in delivery options that suit them. Lots of sellers are not going to like that.

      At the press conference today seller needs and welfare was not a focus. Buyer satisfaction was mentioned time and time again. Like it or lump it would be a very fair assessment of what eBay think about sellers who aren’t willing to evolve.

      Carry on shooting the messenger. ;o)

    • Jimbo
      4 years ago

      eBay is de-personalizing sellers and the buyer experience. It is now presenting itself as the retailer with full control over the transaction rather than a marketplace. Look at how search is (trying to be) presented now with uniform style of pictures, Ideally a uniform style of product description (dictated by the search engine). No reference to “top rated” or “power sellers” but rather “”eBay” premium service” & “Fast & Free”. As sellers we need to have the mind set “supplying the eBay marketplace” rather than “selling on” or “via” eBay.

      Is eBay really giving the customer what the customer wants or trying to dictate/create the future of ecommerce or both who knows

    • northumbrian
      4 years ago

      of course sellers need to evolve this is why we are still platinum level powersellers on ebay after 15 years full time selling using ebay,
      though ebay needs to understand that these new features have to be feasible and profitable ,or sellers will become extinct before they can evolve

    • northumbrian
      4 years ago

      and just for the record ,ourselves and quite a large section of our family make our living selling on ebay ,we are at the sharp end we know what buyers want , its not data or percentages,we deal with its fact and real people

    • Jimbo
      4 years ago

      The problem is if customers are niche customers they may not fit eBay’s “bigger picture” profile.

      I know many of my customers buy from us because what we sell is not readily available where they live. Also the price is good and it is convenient shopping. They are more bothered about receiving a descent product than next day delivery.

      Certain products on eBay you can receive very quickly but more than likely they will be tosh. It is not easy to differentiate (quality of product), feedback really means very little as does price.

    • northumbrian
      4 years ago

      most customers on ebay are niche in one way or another , its the fact you can satisfy your needs regardless of which niche you belong to is why ebay works,
      though ebay seems to leaning more and more to the high end multi national corperates ,small and mid size sellers are sidelined

    • Jimbo
      4 years ago

      For me, as a seller, eBay doesn’t work as well as it once did. As a buyer I’m also less likely to use eBay now.

      That’s life

    • JD
      4 years ago

      Dan – … ‘eBay are getting more active on ensuring buyer service is top notch and that they have choice in delivery options that suit them. Lots of sellers are not going to like that’ …

      Interesting to note that 3/4 of the Daily Deals on offer today are not Premium listings. Whilst there may be other seller related factors, 3/4 do not offer an Express Service.

      Sometimes eBay speaks with an irregular tongue.

      FWIW 2/4 would not comply with the upcoming picture standards.

      Myself? I do not offer free postage as it is not in the best interests of my buyers as most buy more than 1 item. But they do get a choice of 3 postage options – none of which are ‘economy’ (slow).

      It isn’t always as simple as eBay would wish is it?

    • northumbrian
      4 years ago

      exactly! we too make our living in the real item not as described, item not as received world, not the ebay spreadsheet data, seminar powerpoint presentation world

    • Jimbo
      4 years ago

      JD, the trouble is eBay do not perceive them as your buyers. They are eBay’s buyers.

    • JD
      4 years ago

      Jimbo, no difference, call them what you like!

      The fact remains that ‘free’ postage is not in the best interests of the buyers of my stuff!

    • Jimbo
      4 years ago

      But what you perceive to be in the best interests of the buyers (or your business) is neither here nor there. eBay calls the shots (on eBay).

    • northumbrian
      4 years ago

      our buyers get “free” postage as long as they pay for it lol

  • Jimbo
    4 years ago

    eBay’s new partner already have this service https://www.argosshutl.co.uk/faqs.

    Has anyone got a trademark on “Now” as a courier service yet?

    • Mark
      4 years ago

      I can see people using the service with Argos if they publicise it better and improve the online interface (you currently have to reserve the item before getting a quote for delivery).

      The service is also quite expensive, they want £5.45 to deliver a USB memory stick less than a mile!

      —–

      On eBay there will be a lot less takeup of this service as the majority of items will not be available for quick delivery and offering the service will add a lot of work for most sellers.

  • Gary
    4 years ago

    £5.45 for 15 minutes delivery work will appeal to more sellers than some may think. That’s over £20 an hour. Better than delivering pizza. And for buyers of higher ticket items it is not a lot is it?

    • Mark
      4 years ago

      I would expect that some of the work will be done by taxi/private hire firms as they already have vehicles out on the streets.

      I doubt many retailers will have their own delivery vans on standby due to the limited usage of these services.

    • Gerry007
      4 years ago

      .
      Good idea…

      Why deliver Pizza? when you can deliver ebay/Argos goods for better money.

      There’ll be delivery bikes everywhere with ebay plastered all over them.

    • 4 years ago

      Mark and Gerry007,

      I think you’re right. I would imagine that partnerships with courier and cab firms would be ideal. An app almost like a taxi rank would be ideal.

      Not got a fare/job right now? Size up the eBay Now job and do it for the few quid. I’m sure retailers won’t be covering the logistics.

      dw

  • 4 years ago

    Of course, this eBay Now thing isn’t part of the marketplace. It’s for a selected cohort of retailers.

  • northumbrian
    4 years ago

    selected ?

  • Gary
    4 years ago

    By “selected” I am guessing that sellers of “one off” secondhand goods won’t be on the shortlist. It is for buyers and sellers of new only. It appears that every initiative is aimed at volume sellers of new mass market gear these days.

    A challenge. Can anybody come up with any recent ebay initiative specifically for, and of benefit to, sellers of secondhand goods?

    I can’t think of any. Everything is aimed at pushing new.

    • 4 years ago

      Norf: Yes. Selected. I think we’re talking brands and retailers. The only name mentioned was superdry.

      Gary: I take your challenge. No initiative for at least five years has been launched to benefit second hand sellers.

      Yes. eBay is pushing new and in season with BIN. That is absolutely what they’re doing. And no change there.

      I must say if I was a second hand seller, relying on that living, I would be fearful.

      dw

  • northumbrian
    4 years ago

    were not frightened we sell nothing else but pre owned and antique ,
    nowhere else online but ebay, the only restriction we have is logistic, each item is individual and time consuming to list. otherwise business is booming

    • northumbrian
      4 years ago

      so as much as its exasperating and sometimes ridiculous we have to admit ebays methods and regulations are actually working for us buyers are outthere and spending

  • 4 years ago

    ebay initiatives do not benefit all sellers of New items. The vast majority of the Books that I sell, probably 99%, are New(in that they have not been previously sold and have not been read). Some are Remainders but most New New(including titles listed by me on Publication date or within a day or two of publication date). But the initiatives that I have seen over the years have done nothing for me.

  • 4 years ago

    Talking about Books. I punch in the ISBN of a book and I am supposed to get the technicals of the Book and the photo of the front cover. Is it my imagination that the number of photos of front covers is decreasing?

    We are supposed to have photos illustrating our goods. Yet it appears that where there used to be photos of front covers several or should I say many have disappeared. New titles the technicals are appearing but often no photos of front covers. What is happening. I would have thought that ALL New titles when they put on the technicals they would have put the photo on at the same time and backlist items where the technicals have been on, sometimes for years, they would be catching up with putting on the photos. But No. I cannot be the only Bookseller who has noticed this unwelcome trend.

  • JD
    4 years ago

    Jimbo, that … ‘eBay calls the shots (on eBay)’ … is not disputed! I will use what is available to me on eBay, as a seller, to the best effect that I can. There may come a time when that cannot be made economic/profitable.
    In relation to the best interests of buyers of my stuff (on eBay) ‘my perception’ is fact.

    • Jimbo
      4 years ago

      JD, ” I will use what is available to me on eBay, as a seller, to the best effect that I can” that’s all we can do but we do have to be pragmatic. And it is frustrating. I don’t dispute that your perception is fact.