Brendan Doherty is the CEO at SellerExpress.com – an online solution (SaaS) for managing every step of the online marketplace sales cycle including inventory management, auto price checking, order fulfilment, shipping, currency conversion and much more.
I’ve known Brendan for many years and been begging him to talk to Tamebay about SellerExpress, but he’s been too busy building the solution and adding marketplaces and features… until today that is! SellerExpress is now fully featured and ready for retailers to take full advantage to manage their online sales.
2013 A Year of Change + More of the Same at SellerExpress
2013 is going to be a big year at SellerExpress. As a company we have invested heavily in the technology, people and partnerships that make multi-channel ecommerce accessible and affordable, combining powerful but easy to integrate solutions and strategies that benefit online retailers of all sizes.
Operating somewhat under the radar (until now), SellerExpress has enjoyed strong organic growth over the years. We’ve quietly and confidently been providing online marketplace management software to some of the UK’s leading marketplace sellers for more than 10 years.
Initially, a tool for managing sales on Amazon, we now help retailers sell across Amazon, eBay and Play as well as integrating with popular ecommerce systems including ekmPowershop, Volusion and Magento. We’ll be announcing further ecommerce integrations in the coming weeks (watch this space). Ultimately, we want to make it as easy as possible for our clients to reach their customers via a high quality network of ecommerce venues and platforms.
Because we’ve taken a steady approach to growth we have been able to focus on fine tuning many aspects of our business which we believe are mission critical to the success of both SellerExpress and our clients. We are particularly proud of our customer support and believe our UK-based team is amongst the best in the business. As we continue to grow we will continue to invest in developing our support team because we believe no matter how good our software is it is only as good as our support if a client needs a guiding hand.
We do not charge a percentage of sales on any transactions that go through our system. This means the client has a fixed monthly cost and is not punished for increasing sales activity. It also means our clients can expect to receive the same high level of service regardless of their GMV. Because we believe that SellerExpress offers the best possible solution for online retailers to manage their online sales across high profile, online marketplaces and their own store channels we do not tie our clients into (what we consider) unnecessary contracts. People stay with us because SellerExpress works and our support staff are there to help every step of the way.
Free 15 SellerExpress Trial
You can expect to hear a lot more from SellerExpress in the coming months. We’re excited but promise to remain focused on maintaining the high levels of support and dedication enjoyed by our existing customers.
For a free 15 day trail of SellerExpress (no credit card required) visit: www.SellerExpress.com
Don’t give SellerExpress access to your eBay account if you use GTC’s.
We did on the 9th Jan 2013 & they downloaded all our listings with the original stock quantities, rather than the available quantities & uploaded it back to eBay without asking our permission to make changes.
SellerExpress changed the quantities on all listings & edited all our own custom labels.
SellerExpress blame eBay for providing the wrong data & yet eBay have provided the correct data, just that SellerExpress took the original quantity data rather than the available quantity & then left us to spend hours checking & adjusting all our eBay listings.
Assuming everything you’ve said is what actually happened and wasn’t a result of user error then it sounds to me like a very rookie mistake on SellerExpress’s part. I’ve dealt with the eBay API for over 5 years and quantities specifically for over 4. The very first thing you learn about eBay and quantities is that it is very inconsistent. When you query eBay to see what the quantity of a listing is they don’t tell you how much you have left. All they tell you is the total quantity you’ve had (“Quantity”) and the quantity sold (“QuantitySold”). You have to compute the amount leftover yourself. But when you want to revise the listing you tell it the quantity available (“Quantity”). I suspect that is where the confusion came from and a lot of developers make that mistake right off the bat. The API documentation is actually very clear on these points but people tend to not read the documentation. Even eBay made that mistake almost 4 years ago and was reported by TameBay at the time.
SellerExpress likely could have easily corrected the issue for you assuming they stored the original quantity they downloaded and assuming they were willing to.
I signed up to eBay with SellerExpress and now have three eBay stores operating from one account which saves me so much time.
Set-up was a breeze and the support staff where excellent through out set-up and where able to provide the best advise.
I’m now about to dip my toes into the world of Amazon with the help of SellerExpress.
Can’t fault it.
As I said in response to your previous post, I am sorry to hear your experience. If you email our support team and mark for my attention, I will investigate this further and get back to you.
We place customer service at the core of our business and offer a free managed set-up, free training and support as part of a free trial. This helps customers evaluate SellerExpress and our support levels whilst also resolving any bedding-in issues without spending a penny.
As I say, I am sorry to hear your experience and I would be happy to investigate this once I have your account details.
Brendan Doherty CEO
How does your solution compare to Linnworks?
As it’s basically same features, right?
Hi Brendan, in regards to ebay on sellerexpress.. We have 2 paypal email addresses. 1 is the standard merchant rate account and the other is a micropayments paypal acocunt. Can I use either email address or can sellerexpress only use 1 paypal account be used on sellerexpress?
I watched your set up video for ebay and it appears I can only use one?
Hi, no that’s not what I am saying. It’s nothing to do with multiple ebay accounts. I have 1 ebay account and use 2 paypal accounts on this 1 ebay account. One paypal account is a micropayments account, and the other is a merchant rate account. Paypal have different rates/fees for each of these accounts so my micro payments paypal account I use for items which are upto a certain value, then I use the merchant rate paypal account for items higher priced, as is it more financially viable. Basically, can sellerexpress allow 2 paypal accounts on 1 ebay account?
In your video on how to set up an ebay account in sellerexpress, it appears that only 1 paypal account can be used?
Its good to see more solutions coming into the market. More solutions = more innovation and better value for consumers. Gone are the days when there are 1 or 2 products in the market.
I personally use Linnworks, and find them an exceptional service with John Lewis standard customer service on many levels plus its a damm good product.