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eBay to recruit 450 new support personnel

By Chris Dawson February 14, 2013 - 7:48 pm

eBay Customer SupportAs previously announced, eBay are beefing up support and they’re putting their money where their mouth is with 450 new positions in Ireland up for grabs.

eBay said that “The new jobs will help provide the growing European customer base of the company’s eBay Marketplaces and PayPal businesses with an enhanced experience in the areas of customer services, sales and compliance”. What that means in understandable English is that a good percentage of these new positions are for Top Customer Care. As previously announced eBay are putting in place Merchant Development Account Managers who will be targeted on increasing the amount of business large accounts do and the Top Customer Care team will look after large sellers not in the Merchant Development program.

The new positions are over and above the 1,000 positions announced at PayPal last year and are supported by Department of Jobs, Enterprise and Innovation through IDA Ireland. With Ireland’s high unemployment rate the positions are likely to be highly contested by quality candidates.

eBay first opened operations in Ireland in 2003 and currently employs 2,300 people across the eBay and PayPal facilities in Blanchardstown in Dublin and their new facility at Dundalk Business Campus, Co Louth. The news was welcomed by Minister for Jobs, Enterprise and Innovation, Richard Bruton T.D. said: “Every job that is created by a multinational company in Ireland creates approximately one extra job elsewhere in the domestic economy – in supply companies, retail and other services”.

It should also be welcome news for eBay sellers – the more support staff eBay have the shorter the wait times on the phone and the more time they can devote to troubleshooting when you have problems and helping you grow your business.

  • Rich
    4 years ago

    Sorry Ebay, count me out on this one. I’ve had some awful experiences with Customer Service over the years and have more faith in the new algorithms. I’ll take my chances on my own. Top marks for the seller protection scheme however.

  • CJ
    4 years ago

    It feels like they only have about 10 working in the ireland call centre atm, i always go through to the same people.

    • 4 years ago

      Probably not too surprising… the account managers are (I believe) aligned with different categories. Each time you call you get a one time PIN to identify your account and probably get directed to the team looking after your main vertical.

    • puddle glums rest
      4 years ago

      gawd help us wehope their properly regulated for that sort of thing my main vertical is very impotant to me

  • puddleglums rest
    4 years ago

    someone will need to pay their salary ? a fee hike is on the cards

    • Gary
      4 years ago

      A fee hike on the cards?

      Exactly my thinking when I read this. I absolutely object to paying extra fees for something I have absolutely no intention of using.

      ebay should be analysing why people call and implementing systems to reduce the number of calls.

      Instead they do exactly the opposite. Come up with and implement flawed systems and processes that require even more support staff.

      The cost for this should come out of the shareholder profits and not out of customer fees.

    • 4 years ago

      Perhaps eBay have just helped sellers sell more?

      If they double sales they double final value fees receipts and thus can afford a few more support staff without raising fees

    • Gary
      4 years ago

      ebay do not think like that. We will look back in a few months and see who was right.

  • Gary
    4 years ago

    Why can’t ebay give its customers the message that there will be no final value fee changes for 5 years?

    Any fee changes will be for optional services only.

  • 4 years ago

    Surely creating and giving people jobs is a good thing?

    I must live on another planet.

    • puddleglums rest
      4 years ago

      yes if these are jobs that are not paid for by foreign goverment grants that are outside the main area of revenue of the employer. and are not at the cost of jobs in the UK

  • Gary
    4 years ago

    ebay fee increases cost UK jobs and reduce taxable UK revenue for sellers

  • Gary
    4 years ago

    The UK, a country with 2.5m unemployed, and with own its massive pile of debt, has bailed out Ireland to the tune of £11b. If ebay were creating the jobs in the UK, where most of its revenue is generated, there would be less criticism but as it is it is a nonsense.

    • 4 years ago

      lol

      Blimey.

      Well, I’m pleased, guess you will have to get over it Gary.

    • 4 years ago

      Back in 2003 when the first Dublin site was opened, I worked for eBay. The Irish government bent over backward to get the facility and the jobs (and that was in better times). A UK site was considered, but certainly the Irish government was more keen and put together a more attractive incentive scheme.

      I would also add that the Dundalk site is bang on the border. And I would suspect quite a few people would commute from the UK to that office.

  • Gary
    4 years ago

    And further, I absolutely do not see why those, who offer exceptional service and obtain top ratings and repeat business, and as a result never need to use ebay customer service, should subsidise those who don’t, and who as a result have to constantly ring customer service!!!

    • board_surfer
      4 years ago

      Actually this is one of the funniest things I have read in a long time.

      Please explain how your perfection subsidises all those terrible useless sellers?

    • Gary
      4 years ago

      Assuming that you are a seller whose buyers constantly contact customer service for whatever reason becuase you prefer to cut corners and do not offer a 7 day a week customer contact service or you do not respond in an appropriate and timely way to customer querries, and who, as a seller, has to make the consequential follow up calls to customer service, why should part of my 10% cover your failings?

      I would rather pay 8% and opt out of customer service and have ebay bill me seperately for any of their customer service time my selling activities incur.

      I am very happy for ebay to charge those sellers who have little interest in providing their own 7 day a week customer service arrangements and who simply don’t respond to customer querries properly 12% for the privilege of opting in.

      At least then ebay customer service would be seen as revenue generating entity rather than as an ebay cost overhead to be shared by all sellers.

    • board_surfer
      4 years ago

      Assuming.

      You fell at the first hurdle.

      I should invoice you for using that word.

  • Glenn
    4 years ago

    I know I’m a grump old git, but I seriously wonder how many of these new support personal will be engaged in attempting to resolve problems which could be eliminated if eBay sorted out all the problems embedded in the system.

    Over the years I estimate that 50% of my calls to eBay support related to feedback and the other 50% related to eBay not working as it was supposed to do. Get the system mechanics working properly and create a sensible set of policies (which stay the same) and many of the reported problems will simply go away.

  • Darren
    4 years ago

    Gary, you speak a lot of sense. Its like this in society at the moment, the cash generators subsidize the spongers

    • Cambridge_Blue
      4 years ago

      God bless spongers!
      Especially the ones who work at my preferred car wash.
      pip pip

  • puddleglum
    4 years ago

    you can blither and prattle until your pink
    though its certain ebay have not employed these people for our benefit