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eBay pay for their mistake

By Chris Dawson May 4, 2010 - 6:00 pm

eBay apparently made an error on the price of one of today’s Daily Deals and advertised it at £9.99 instead of £11.99. It appears that they’re dipping into their own coffers to make good the difference. With approaching 250 sold it’s not a huge amount of money, looking to be around £500 or so in total, but it shows the importance of the Deal of the Day program to eBay.

Buyers who paid £11.99 for the have received the following email informing them of the mistake and confirming that they’ll be receiving a refund

“Unfortunately due to an oversight at eBay they have listed the price for this incorrectly on their Deal of the Day email. However eBay have agreed to honour this price and match the email £9.99 for this item.
As your order has already been paid for we will refund the £2 difference. This will be processed and refunded back to your PayPal account in the next 2 working days. We are sorry for inconvenience caused and hope you will be delighted with your order.
Love from,
eBay Team @ Littlewoods Clearance”

  • John
    7 years ago

    Still no £2.00 refund, another thing would you send a message to a buyer and sign off with “Love From”

    • Keith
      7 years ago

      Give them chance. 250 refunds will take a little time to process.

      Patience is a virtue!

      ….and, why not say “Love from”? Makes a nice change I think..

    • John
      7 years ago

      Keith my friend i was being ironic, given how quick they are to take money from us and the hurdles they make us leap over.

      “Love from” way over friendly IMO.

      Love from John x

      Still no refund lol.

  • Keith
    7 years ago

    Sorry John but the kiss at the end killed it for me :-p

    I like eBay and wont have a wrong word said against them. In all fairness, they will still be sending out scripted template emails that have nothing to do with the issue before the refunds could ever start to be processed.

    At my age, I’m done with leaping anywhere for anyone lol.. They get what I can muster up and nowt else..

    Love
    Keith (no kisses)

    • John
      7 years ago

      Keith, that made me laugh way more than it should have done.

      I am no rush for my two quid back, i thank Ebay everyday for the life it has given me.

      BIG HUGS John xx

  • Hereford United Fan
    7 years ago

    I think it has been lovely to see this courting exchange played out.

    I am off to look for a hat.

  • MickeyFinn
    7 years ago

    £500 is a cheap price for some positive press.

    While it does set a precedent, of sorts, they have nearly complete control over the circumstances – so the risk is low.

    My guess is that you will never see such gestures when the resulting precedent could apply to any and all buyers and/or sellers.

  • northumbrian
    7 years ago

    dont think love will have much to do with it,
    the fear of a big kick up the jacksie from trading standards thats done it

    • Bigpoppa
      7 years ago

      We all make mistakes, eBay were under no obligation to honour the price nor was the seller but very good of them to do so.

      Now, if only they showed similar common sense in other departments…

    • northumbrian
      7 years ago

      sorry I think there will be some legal obligation somewhere that says you cant state a price of £9.99 and then charge £11.99

    • 7 years ago

      The contract is made when the item is dispatched – so they didn’t have to sell at £9.99.

    • Hereford United Fan
      7 years ago

      I got a despatch note from M&S a couple of days ago and the wording on it was ‘take this as confirmation we have accepted your offer to purchase’

      I thought it was interesting wording….

  • John
    7 years ago

    Refund was in my paypal account this morning, i can eat this week now!!

  • 7 years ago

    We all make mistakes. Now will eBay look at the margin of error they allow sellers to operate at before limiting them?

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