Tag: Top Rated Seller

eBay Premium Service Discounts not credited

eBay Bug

We’re starting to hear from eBay sellers that they’ve not received the eBay premium service discount on their latest eBay invoices. If your listings meet all the criteria, postage, dispatch time, returns etc and qualify for the discount then you should be getting a 10% discount on your final value fees. Some sellers (definitely not […]

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Are you now offering 30-day returns on eBay?

Returns

Since Sunday, if you wanted your eBay listings to display the Premium Service badge and qualify for seller discounts you would have to be offering 30 day returns. Previously the returns window on eBay was 14 days in line with EU directives on consumer rights. You can still stick with the shorter returns window and […]

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Mandatory 30 day returns for Top Rated Sellers

Returns

eBay are increasing the returns period required for eBay Premium Service listings from 14 to 30 days. The new 30 day returns requirement will apply from the 1st of May 2016. That means eBay Top-rated Sellers will need to offer 30-day returns in order for listings to receive eBay’s Premium Service discount and badge. eBay […]

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eBay UK Seller Release: 30 Day Returns Requirement

Returns

From 1 May 2016, eBay are extending the required returns period for eBay Top-rated sellers from 14 days to 30 days for most listings. From 1 May 2016, you’ll need to offer 30-day returns with money back to qualify for the eBay Top-rated seller discount and badge. eBay say that “This change will help us […]

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eBay to protect UK sellers from German postal strike

Deutsche Post

Back in June we noted that the Deutsche Post strike in Germany was starting to impact UK sellers shipping to Germany. eBay have already started to protect German sellers discounting low detailed seller ratings in the calculation of the seller status. eBay Germany are also working for automatic removal of DSRs if the strikes continue […]

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eBay protect German sellers during postal strike

Deutsche Post

On the 18th of June, eBay Germany announced that if buyers leave low Detailed Seller Ratings (DSRs) due to the Deutsche Post strikes in June that they will be discounted in the calculation of the seller status. eBay Germany are also working for automatic removal of DSRs if the strikes continue into July. We’ve seen […]

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eBay Defect Seller Standards: 1st Assessment

Stars

Today is the date that you will find out your seller status as measured by the new Seller Defect rating. We’ve heard lots of concerns both on is the new policy too draconian and possible glitches to the system which may need refining. We’re really interested to hear your experiences and whether your seller status […]

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How to lower your eBay defect rate

eTRS-Badge

Without a doubt the new eBay satisfaction measure, the defect rate, is going to be a pain for sellers in the coming months. However there’s one simple tip that can without a doubt lower your defect rate and that’s simply to encourage customers to take any problems off eBay and there’s a very simple way […]

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Lack of sales complaints – Is it just you?

scream feat

Since the new eBay Premium Service badges went live we’ve had a ton of sellers contact us complaining that sales have fallen off the cliff. One seller told us “I am one of the 1,000s of sellers who are finding their eBay sales dropping at an alarming rate. Yet eBay customer support say there is […]

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eBay Premium Service badge glitch

eBay Premium Service

Like most sellers, Whirly of The Whirlpool Bath Shop has been checking his listings in the hope of seeing the new eBay Premium Service logo. He’s a bit confused though and frankly so are we at Tamebay. In the image to the left you can see in search results that two of his listings are […]

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