eBay UK’s feedback trial continues

March 9, 2010

We’ve noted in previous posts that eBay are trialling a new style of feedback: this has been around for some buyers on eBay UK for a while now, but for the first time yesterday, I got the trial version too. It seems there are a couple of versions… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.co.uk | 32 Comments 

Outlets, outlawed : what I’d do with eBay, part 1

January 15, 2010

Oops, they’ve done it again. New eBay Outlet store La Redoute has managed to rack up a less-than-impressive 5 neutrals and 10 negative feedbacks in a month of trading: at time of writing, that puts them on 97.7% overall, or 5.4% non-positive… Read more

Written by Sue Bailey · Filed Under Featured, Soapbox | 48 Comments 

eBay to give snow reminder for feedback

January 8, 2010

eBay have just announced they’ll be currently affecting the UK at the point of leaving feedback. They’re also advising sellers to inform buyers when their items are despatched (If you use Selling Manager Pro use automated despatch emails) and the… Read more

Written by Chris Dawson · Filed Under News | 11 Comments 

10 for ‘10 : Psychic Psue’s Predictions for 2010 on eBay

December 27, 2009

“And now, the end is near…” Ahem, sorry. Wrong karaoke. I’ve heard that if you get from Christmas to New Year without some kind of list post, they take away your blogging card. So here are ten random things that may, more or less, or may not… Read more

Written by Sue Bailey · Filed Under Soapbox | 95 Comments 

Why you need to update your SMP auto emails

November 17, 2009

There have recently been several changes to the emails that eBay send buyers so it’s time for Selling Manager Pro (SMP) subscribers to review their automation preferences. Many of the emails which SMP can automatically send on your behalf are now… Read more

Written by Chris Dawson · Filed Under Selling Tips | 9 Comments 

PowerSeller suspended for low DSR feedback attack

November 16, 2009

A Silver PowerSeller who purchased from their competitor in order to attack their feedback with low DSRs has had their account suspended by eBay. The PowerSeller traded in the Clothes, Shoes and Accessories category and their account has been… Read more

Written by Chris Dawson · Filed Under Featured, News | 56 Comments 

eBay tests most complicated feedback form ever

September 22, 2009

eBay have again been testing some changes to the feedback that buyers leave for sellers. There are several variations of the form which “a small proportion” of buyers see: one of the variations has been posted on Flickr by eBay Ink. Based on the… Read more

Written by Sue Bailey · Filed Under Site Changes, Soapbox | 40 Comments 

Marks out of 10 for feedback

May 20, 2009

eBay are testing more changes to feedback with new feedback flows to be presented to selected sellers customers over the next four to six weeks in the US. eBay Ink has some screen shots as well as an interview with Brian Burke, eBay Director of… Read more

Written by Chris Dawson · Filed Under Featured, Site Changes, eBay.com | 48 Comments 

Isn’t it about time buyers got some privacy?

May 6, 2009

eBay UK announced today that after the end of the auction as well as during it. Sellers will of course be able to see their winner, and the anonmymised bid history page giving limited details of buyer activity over the last 30 days will be visible… Read more

Written by Sue Bailey · Filed Under Featured, Soapbox | 20 Comments 

Will eBay scrap feedback for top sellers?

April 21, 2009

eBay have made many changes over the last few years and one of the most contentious was to change the way feedback works. Could they (would they?) ever consider scrapping it entirely though? From a simple Pos/Neut/Neg which everyone understood… Read more

Written by Chris Dawson · Filed Under News | 43 Comments 

Gordon Brown: we can learn from eBay’s Feedback system

March 9, 2009

Britain’s Prime Minister, Gordon Brown, will (according to The Times) cite eBay as an inspiration for a public service reform White Paper released later today. Among proposals designed to offer greater transparency for parents, pupils and patients,… Read more

Written by Dan Wilson · Filed Under CLD, News | 15 Comments 

eBay enable new DSR reporting capability

February 26, 2009

eBay have released new API (Application Programming Interface) calls for feedback DSRs (Detailed Seller Ratings). The new API calls are: * createDSRSummaryByCategory: Creates a seller’s DSR summary report for sold items based on the… Read more

Written by Chris Dawson · Filed Under Site Changes, eBay.co.uk | 67 Comments 

Amazon protect sellers from fulfillment negs

January 28, 2009

Just hours after the story breaks that eBay are gauging sellers interest in a fulfillment service, Amazon have announced that they’ll be protecting sellers from negative feedback caused by FBA (Fulfillment by Amazon). If a seller receives a… Read more

Written by Chris Dawson · Filed Under News | 3 Comments 

eBay UK to show more detailed DSRs

January 28, 2009

Some nice news for UK eBay sellers in… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.co.uk | 8 Comments 

Would you use Fulfillment by eBay?

January 28, 2009

eBay are surveying North American users to gauge interest in a fulfillment service. A seller would ship their inventory to a third party who would then pick and pack orders on their behalf. eBay is exploring the potential idea of offering… Read more

Written by Chris Dawson · Filed Under Featured, News | 35 Comments 

eBay.com remove feedback complaining about import taxes

January 8, 2009

They will remove non-positive feedback left complaining about customs fees charged to buyers, or customs delays. However, in order to be eligible for feedback removal, sellers must point out in their listings that cross-border transactions may… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.com | 48 Comments 

DSR console enhancments for 2009

November 14, 2008

During an eBay US webinar for top sellers yesterday eBay announced upgrades to the DSR Console to provide greater granularity, which should go live next year. The new module should enable sellers to see which transactions are helping or hurting… Read more

Written by Chris Dawson · Filed Under Site Changes, eBay.com | 15 Comments 

New shooting stars for people with lots and lots of feedback

November 12, 2008

From the Department of “honestly, who cares” ;-) There appear to be two new feedback stars available on eBay: a green shooter for accounts with half a million to 999,999 feedback, and a silver one for eBay members with a million or more feedback…. Read more

Written by Sue Bailey · Filed Under Site Changes | 10 Comments 

Feedback revision now live on eBay UK

November 3, 2008

Feedback revision is now live on the eBay site, if you’ve got any negatives or neutral feedback for which you’ve resolved the problem with the buyer you can request them to upgrade their feedback (They’re unable to downgrade it). There are limits… Read more

Written by Chris Dawson · Filed Under News | 19 Comments 

Buyer sued over negative feedback

October 23, 2008

The Daily Mail reports that an eBay buyer is being sued by a seller for whom he left negative feedback. Chris Read bought a mobile phone described as being in good condition, but when he received it, he says it was both damaged, and not the model he… Read more

Written by Sue Bailey · Filed Under News | 32 Comments 

Chris, you’re a (shooting) star

October 22, 2008

If you’ve been following Twitter, you’ve seen the countdown – and if you didn’t know what all those green bottles were about, then I can tell you: Chris just got his 10,000th feedback, and a shiny new shooting star to go with it. For those of us… Read more

Written by Sue Bailey · Filed Under Featured, News | 36 Comments 

Buyers to be reminded of free P&P / international sales

October 21, 2008

From the end of October buyers will be reminded of free postage and packing, or if a sale was international at the point of leaving feedback. The Postage and Packing DSR is the lowest for most sellers, and the hardest to improve, so it’s a… Read more

Written by Chris Dawson · Filed Under Site Changes, eBay.co.uk | 15 Comments 

eBay India launch Community Court for feedback

October 14, 2008

While many other eBay sites are rolling out feedback revision, eBay India are launching their own solution to ‘unfair’ feedback: the Community Court. This will allow sellers to appeal non-positive feedback which they believe to be unfair or… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.in | 22 Comments 

Feedback revision rolls out for eBay UK, Ireland, .com

October 13, 2008

eBay UK have announced that feedback revision will be rolled out on 20th October. eBay Ireland and eBay.com will also launch feedback revision on the same day. As already announced for eBay Australia, the new system will allow sellers to request… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.co.uk, eBay.com, eBay.ie | 4 Comments 

eBay Australia launches feedback revision

October 1, 2008

eBay Australia have announced the launch of feedback revision: from 13th October, buyers will be able to edit the feedback rating, comment or Detailed Seller Ratings they left for a seller. Sellers will need to initiate the process by requesting… Read more

Written by Sue Bailey · Filed Under Site Changes, eBay.com.au | 30 Comments 

Next Page »