Tag: Couriers

City Sprint courier wins labour rights case


Lots of people who deliver ecommerce parcels for couriers do it on a price basis with a bounty paid per delivery. That means that they are classed as self-employed and don’t enjoy many of the rights an employed person is entitled to. It also means that multiple attempts at delivery, non-delivery and other problems are […]

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myHermes reduce signature requirements and lower costs

myHermes feat

myHermes have changed their signature requirements which should save you money and at the same time increase the rate of successful first time deliveries. From today items sent via myHermes and valued between £25.00 to £50.00 will no longer need a mandatory signature. This both enables the courier to leave in a safe place and […]

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Next results forewarn of wider retail woes (and how it will impact you)


Next had a pretty poor Christmas and only saw the sales come trickling in when they slashed their prices and even then sales fell by 7% against last year. According to Chloe over on our sister publication Internet Retailing, “Next reiterated its guidance that it expected to raise prices by 5%, pushing sales revenue down […]

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Delivery expectations at Christmas need a healthy dose of pessimism


We’ve had a couple of emails land today with some courier related questions and the topics are worth a quick reminder in the run up to Christmas. Some people have overly optimistic expectations of when items may be delivered so it’s worth tempering with a touch of realism. Is Saturday a working day? Couriers don’t […]

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Collect+ operations become a wholly-owned subsidiary of Yodel


Collect+ have renegotiated their Joint Venture to the secure future growth of their store network. The restructuring also sees Drop & Collect Limited, the operational arm of Collect Plus, become a wholly-owned subsidiary of Yodel freeing PayPoint to open their network to competition and avoid further losses on logistics costs. A new agreement with PayPoint […]

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UK Couriers: How to track your parcel


With Christmas rapidly approaching, it’s not unusual for both businesses and consumer to want to track parcels. Of course you probably have the tracking links for your favourite couriers bookmarked, but where possible we’ve also including links to bulk track parcels and for a couple of couriers instructions for tracking via email or text message: […]

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DHL Freight depot closure plans


DHL Freight UK has announced a period of consultation with a view to close its UK operations blaming low volumes of work and falling revenues during 2016. DHL Freight offer air, ocean, road or rail logistics to any company who want to outsource their operations. Whilst it’s unlikely to impact ecommerce deliveries directly, the loss […]

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ParcelHero & myHermes combine for cheapest UK shipping rates


ParcelHero has teamed up with My Hermes to offer what they claim are now the UK’s lowest price for shipping small parcels. For a small parcel (up to 2kg) the Royal Mail charges a minimum of £2.85 to deliver: ParcelHero charges just £2.63 (incl. VAT). That’s 22p per shipment cheaper than the Post Office, and […]

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£30 and 2½ Hours is cost of a missed delivery


Shoppers will spend two and a half hours sorting out a delivery problem this Christmas and it’ll cost them around £30 on average. That’s all because you didn’t do a very good job according to Citizens Advice. According to Citizens Advice latest consumer advice trends report, people experienced 4.8 million delivery problems in 2015/16. Dealing […]

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6 Principles for parcel deliveries

Six best practice principles for parcel deliveries have been laid out by Citizens Advice in partnership with The Consumer Council and government. The aim is to address delivery problems experienced by some consumers and build on the minimum requirements of retailers’ legal obligations. Principle 1 Online retailers should ensure that their delivery pricing policies do […]

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