New PayPal buyer protection for off-eBay purchases

November 6, 2009

PayPal has offered buyer protection for many years, but it’s been restricted mainly to eBay transactions. That’s all changed as of the 1st November, PayPal now cover claims for non-receipt of goods for transactions from any website. In the past… Read more

Written by Chris Dawson · Filed Under Paypal | 6 Comments 

More details emerge on eBay’s new buyer protection policies

May 29, 2009

More details are emerging on the theory and practice of eBay’s new ‘dispute resolution’ process, and frankly, they are not good news for sellers. Firstly, we see the process in action. I heard this week from a TameBay reader we’ll call Bob, who… Read more

Written by Sue Bailey · Filed Under Featured, Selling Tips, Site Changes, eBay.co.uk | 41 Comments 

eBay tell buyers to get a full refund

October 1, 2008

eBay have updated the Buyer Protection page with the advice that if your item “arrives significantly as described, then you can receive the full value of your purchase (including postage) back when you pay with PayPal”.   Personally I’ve… Read more

Written by Chris Dawson · Filed Under Glitches | 16 Comments 

PayPal expand protection for UK buyers and sellers

August 4, 2008

eBay UK have that both buyers and sellers are to receive more protection when using PayPal on eBay. Buyers will now be covered for items not received or significantly not as described for the full amount of their purchase; the current limit… Read more

Written by Sue Bailey · Filed Under Paypal | Comments Off 

PayPal refuse risk leaving no buyer protection

July 30, 2008

When attempting to make a payment via PayPal earlier today, this message appeared stating the seller can’t currently accept payments through PayPal. I’m guessing that either their account isn’t fully verified, or PayPal have put them on hold due… Read more

Written by Chris Dawson · Filed Under Paypal | 11 Comments 

PayPal expand protection for US buyers and sellers

June 19, 2008

PayPal have announced improvements to both buyer and seller protection for users in the US. The cap on buyer protection is being removed for most transactions, so that buyers have unlimited protection against items not received or significantly not… Read more

Written by Sue Bailey · Filed Under Paypal | Comments Off 

PayPal buyer protection to increase

April 22, 2008

Carl-Olav Scheible of PayPal had some interesting comments regarding buyer protection, at Catalyst today. When asked if PayPal in the UK would be increasing buyer protection cover upwards from the current £500 maximum he explained that the… Read more

Written by Chris Dawson · Filed Under Featured | 1 Comment