eBay offer buyers a 10% off coupon apology after PayPal glitch

April 7, 2012

On Wednesday evening last (4th April), I was one of presumably many hundreds of thousands of eBay users who tried to pay with PayPal but couldn’t. I was stymied by an error. Indeed, I tried to buy an Immediate Payment item on my smartphone and… Read more

Written by Dan Wilson · Filed Under eBay, Glitches, Paypal | 14 Comments 

Would you like a dispute with that?

October 17, 2010

We heard from the lovely Jane, eBay Anorak and Demon Bead Lady, of an issue with eBay’s Unpaid Item Assistant. Jane quite sensibly had turned this off, preferring to handle her unpaid items on a case by case basis rather than potentially annoying… Read more

Written by Sue Bailey · Filed Under eBay, Featured, Glitches | 17 Comments 

Glitch doubles international DSR count

September 19, 2010

Richard from MagnumOpus warns us of a potentially disastrous glitch he’s seen with DSRs and transaction counts left by international buyers. It appears that these figures have both been doubled in the DSR reports. Richard writes: As a real… Read more

Written by Sue Bailey · Filed Under eBay, eBay.co.uk, Featured, Glitches | 9 Comments 

Glitch with eBay vouchers

July 19, 2010

A number of people are reporting problems with vouchers they’ve received for use on eBay UK. Vouchers have been sent out specifically for use with certain sellers (Zavvi for at least one) or use in specific categories: these appear to all be… Read more

Written by Sue Bailey · Filed Under eBay, Glitches | 5 Comments 

eBay Motors and eBay forums are broken

July 1, 2010

eBay are having a dodgy day today, not only are all the discussion boards down (with the exception of the PowerSeller board but also eBay Motors has disappeared. Hopefully both will be back soon as apparently the elves are working hard to iron… Read more

Written by Chris Dawson · Filed Under Glitches | 8 Comments 

Thanks for your purchase, here’s a unpaid item dispute

June 27, 2010

photo credit: 1Happysnapper (photography)eBay has rolled out its automated unpaid item dispute process – and for experienced sellers it will probably come as no shock to hear that it doesn’t work properly. Sellers are reporting various… Read more

Written by Sue Bailey · Filed Under Glitches | 10 Comments 

DOTD Watch : We’re giving it away

June 25, 2010

Some of the current Daily Deals were being offered at 100% off although I’m sure it’s a mistake that eBay won’t be repeating in a hurry. I’m just annoyed I didn’t get there in time to grab a bargain but in truth it looks like the items were… Read more

Written by Chris Dawson · Filed Under Glitches | 3 Comments 

Severe glitch with SMP auto-emails

June 13, 2010

photo credit: CarbonNYCWe’re hearing from a number of sellers that there are some severe problems with emails being generated by SMP. The main problem appears to be that buyers who bought two or three weeks ago are now receiving dispatch emails… Read more

Written by Sue Bailey · Filed Under Glitches | 15 Comments 

Best Match is broken for the Bank Holiday

May 29, 2010

Welcome to a normal Bank Holiday weekend where eBay is broke! Best Match has disappeared and all listings appear to be ordered by time ending soonest, regardless whether the item is fixed price or auction. If you’re had recent sales or a boost… Read more

Written by Chris Dawson · Filed Under Featured, Glitches | 9 Comments 

Google Checkout glitch shuts merchants out of accounts

April 7, 2010

Google has posted a message on its Checkout Merchant Forum explaining why many merchants have been unable to access their own accounts: A recent server update has temporarily disabled the Google Checkout merchant frontend servers. As a result,… Read more

Written by Sue Bailey · Filed Under Glitches | Comments Off 

Problems with eBay Shops/Stores categories on all sites

March 3, 2010

eBay UK have just put out an announcement regarding “Global Shops Issues”. Here is the announcement: We’d like to advise members of multiple issues with Shop Categories which they may be experiencing. Currently affected are multiple areas of a… Read more

Written by Sue Bailey · Filed Under Glitches | 4 Comments 

Adcommerce “free” invoices are an error

February 11, 2010

If it seems too good to be true, it probably is…. We’ve been asked by a few people over the last day or two whether there was a promotion on for Adcommerce, as invoices for January have been sent out saying there was nothing to pay. Sadly, the… Read more

Written by Sue Bailey · Filed Under Glitches | 5 Comments 

Delay to removal of eBay UK free shipping policy

February 9, 2010

If you’ve been waiting for eBay UK to remove free shipping requirements, you may have to wait a little longer. Listing tools and the API are currently still requiring free P&P for those categories, which were due to change to capped postage… Read more

Written by Sue Bailey · Filed Under eBay, eBay.co.uk, Glitches | 10 Comments 

The Mystery of the Disappearing Me Page

February 4, 2010

photo credit: PhoebeJWe’ve heard from numerous sellers over the last few days that they’re having problems accessing their own and other sellers’ About Me pages on eBay UK. On the View Item page, the link to the Me page seems to point back to the… Read more

Written by Sue Bailey · Filed Under Glitches | 18 Comments 

FAQs: How do you remove an unpaid item strike?

January 30, 2010

It used to be so simple. If you’d closed an unpaid item dispute and given the buyer a strike, and then they paid, you had a choice: refund or return the payment, or remove the strike and send them their goods. Unfortunately since the unpaid item… Read more

Written by Sue Bailey · Filed Under eBay.co.uk, Glitches, Selling Tips | 5 Comments 

When is an unpaid item not an unpaid item?

January 30, 2010

If you still take cheques and postal orders on eBay, here’s an issue you need to be aware of. It seems that buyers only need to mark an item “payment sent” for eBay Support will assume that’s true, and stop sellers closing unpaid item disputes… Read more

Written by Sue Bailey · Filed Under Glitches | 2 Comments 

New eBay items showing as ‘used’ on Google

January 21, 2010

Several sellers have noticed over the last few days (or possibly longer) that their new items are being incorrectly shown in Google as “used”. James, eBay UK’s community manager, has now said in a post on the PowerSeller board that The guys who… Read more

Written by Sue Bailey · Filed Under Glitches | 3 Comments 

Multi-Variation Listings quantity problems

January 10, 2010

We’ve heard over the last week or so that some sellers are having problems with quantities on multi-variation listings being higher than they ought to be. There’s now an announcement from eBay UK that which, when an item is edited, resets the… Read more

Written by Sue Bailey · Filed Under Glitches | 10 Comments 

eBay wipe feedback and fees for blackout auctions

November 23, 2009

We’ve been forwarded an email sent from eBay to one of the sellers affected by this weekend’s outage. Here’s the text of the mail: By now you may be aware that between 4:45pm GMT on Saturday, 21 November and 8:00am GMT on Sunday, 22 November eBay… Read more

Written by Sue Bailey · Filed Under Glitches | 4 Comments 

[Updated] Problems with eBay search and Stores access

November 21, 2009

If you’re having a problem getting into eBay UK tonight, you’re not alone. eBay has announced that it is working to resolve issues with a delay in search being displayed. It’s not so much slowness as stopped here; any search I run gets me no… Read more

Written by Sue Bailey · Filed Under Glitches | 73 Comments 

eBay traffic stats problems fixed

September 29, 2009

eBay has announced tonight that ongoing problems with eBay stores’ and shops’ traffic reporting have now been resolved. Since at least August, sellers have been seeing peculiar and impossible statistics in their Omniture reports: shop visits have… Read more

Written by Sue Bailey · Filed Under Glitches | 6 Comments 

PayPal transactions show incorrect date

September 21, 2009

1969… the Moon landings, John and Yoko’s wedding, and – if you’re PayPal – this weekend’s sales. Numerous sellers are seeing PayPal transactions today reporting a transaction date of 1969. This is causing some problems with printing labels,… Read more

Written by Sue Bailey · Filed Under Glitches, Paypal | 1 Comment 

Passwords compromised for eBay developers

August 11, 2009

eBay have identified a possible security flaw and are requiring all developers update their passwords. This does not affect normal eBay users, just developers logging into https://developer.ebay.com/. The developer blog reports that eBay have… Read more

Written by Chris Dawson · Filed Under Glitches | 3 Comments 

PayPal crashed for 40 minutes this evening

August 3, 2009

If you’re wondering why you’ve not received many payments through PayPal this evening it’s because they had a major glitch. For about 40 minutes this evening users couldn’t send and receive money, the site is now back up and fully running for most… Read more

Written by Chris Dawson · Filed Under Glitches, Paypal | 11 Comments 

eBay UK “one time fees payment” problems

July 27, 2009

We’re hearing lots of UK sellers complaining that they’re trying to make a one-time payment of their eBay fees, but that the site isn’t working. When directed to PayPal, there’s an error message “Sorry, your last action could not be completed”…. Read more

Written by Sue Bailey · Filed Under Glitches | 4 Comments