Amazon EU marks UK Bank Holiday shipments late

I was listening with some sympathy to a friend who works for a French ecommerce company. With Christmas falling on a weekend she was bemoaning the fact that the French are back to work the next day and they don’t have a string of Bank Holidays to recover from the festivities the way that we do in the UK.

So it shouldn’t have come as a surprise to hear that merchants selling on Amazon France have been penalised for late shipping. A seller tells us “I just check my Amazon FR account and realized my Account Status is ‘At Risk’. Immediately I checked where does it came from and saw that I had some orders with ‘Late Dispatch Rate’. However this orders were placed on the 23rd and Amazon FR state that the “ship by” supposed to be between the 26-27th“.

Of course with the 26th and 27th both being UK Bank Holidays, the only way a UK seller could despatch on those days would be to mark items as shipped even though they probably weren’t even packed. Certainly UK couriers don’t generally collect on Bank Holidays.

We’ve seen similar situations with shipments being marked as late on US sites when there are UK Bank Holidays, but this is the first time I’ve seen it for EU sites. Sadly this is likely to occur ever more frequently with the growth of ecommerce, although it is surprising that Amazon don’t recognise EU national holidays and adjust their expectations of sellers according to the country they’re registered in rather than the country site they’re selling on.