What’s going on with Amazon Rugeley fire damaged stock?

Amazon Rugeley spAs we wrote the week before last, there was a fire at Amazon’s Fulfilment Centre (FC) at Rugeley in the early hours of Monday 14th November. It’s seems that the blaze spread over two floors and an unspecified amount of stock was either destroyed or damaged.

A few days after the event, Amazon said they were working on the issues and sorting stock out and promised to have it all resolved by 21st November. Amazon would also process refunds for stock. Affected sellers with stock at Rugeley noted that their FBA stock had moved to being Reserved in Seller Central.

Two weeks down the line from the fire it seems that Amazon hasn’t resolved all the problems, kept sellers informed and made good on all the refunds. That’s very disappointing to hear because this problem has now straddled the Black Friday events.

One seller has been in touch, by way of illustration. Thankfully, as this seller notes, they don’t have a great deal of stock marked as Reserved at Rugeley (and they assume that means it was involved in the fire) and it hasn’t had a tangible impact on their trading over this peak period. But stock is still showing as Reserved and refunds haven’t been made. A call into Amazon support says that hopefully it will be sorted in the next two days.

It would be interesting to hear what has happened to your stock and refunds, if you had any involved in the Amazon Rugeley fire.