Royal Mail exceeds delivery targets
Royal Mail’s latest Quality of Service report reveals that it has beaten its regulatory First Class and Second Class delivery targets for the first half of the 2016-17 financial year.
93.4% of First Class mail was delivered the next working day by Royal Mail against a target of 93% and they beat their Second Class mail target of 98.5%, delivering 98.9% within three working days. However Royal Mail did miss their Special Delivery target delivering 98.6& of Special Delivery items on time against a target of 99%.
Sue Whalley, Chief Operations Officer at Royal Mail said pf the results: “Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so“.