Royal Mail reports problems with online tracking

Over the course of this afternoon we received several reports that sellers and buyers were having bother with Royal Mail‘s online parcel tracking system.

One seller reported that when they entered a valid tracking number into the Track and Trace facility they were receiving this message: “Sorry – we don’t recognise that reference number.
Please check the reference number is correct.”

If you’ve been frustrated this afternoon then be aware there is a problem. It’s not just you or an inaccurate tracking number. Royal Mail are aware there’s a problem and seem to be on the case. Here’s what they said in a Tweet at just before 4pm:


Obviously this is a huge frustration to shippers and recipients but hopefully Royal Mail is well on the way to resolving the issue. And it is good to see them acknowledging the problem on Twitter. Although that will be cold comfort to those experiencing the problem.

Have you been affected? Maybe it is already resolved?

Edited to add The issue was limited, with between 5 and 8 per cent of queries receiving a “Sorry – we don’t recognise that reference number” message in response to some valid tracking searches. All valid searches are now returning with up-to-date tracking, signature and delivery confirmation details.