Linnworks introduce new price plans to include 24/7 support

Linnworks featLinnworks are to change their price plans from Tuesday 13th September, although existing customers will have up until January 16th 2017, before they are required to move over to the new pricing plans.

Linnworks tell us that their analysis means around 35%-40% of their customers will see a price decrease. The flip side is that others will see no change or an actual increase in the fees that they pay.

This new pricing model, has been simplified and now offers only three plans instead of the previous six, and no longer limits users on support or functionality on either the PRO or Corporate subscription. All paying customers on this new plan will have access to unlimited 24/7 support, by means of phone, LIVE chat or the Linnworks ticketing system.

Linnworks Community Plan Linnworks Professional Plan Linnworks Corporate Plan


1 User
50 SKUs
3 Channels

£120/mth billed annually or £150/mth

2 Users
Unlimited SKUs
Unlimited Channels
24/7 Support

£800/mth billed annually or £1000/mth

Unlimited User
Unlimited SKUs
Unlimited Channels
24/7 Support

The new Linnworks pricing model is based on usage requirements, where customers will pay for the number of users they wish to have access to the Linnworks system. The initial cost of a subscription will start at £150/mth for up to two users, with an additional £50/mth incurred for each additional user registered to the system. Customers who require 19 or more users will be charged a fixed rate of £1,000/mth, either with a PRO or Corporate plan.

Linnworks said “This pricing change ultimately reflects our customer’s requirements for both extended support and for no limitations on features, while further ensuring fair pricing, with no hidden costs and no commission charged on sales. Overall, Linnworks acknowledge that they must adapt to meet the complex needs of their customers businesses, going forward“.

How to delay a price increase/decrease

If you’re an existing Linnworks user, you can switch to a new plan immediately and access 24/7 support. Alternatively you can delay until the 16th of January 2017 if it keeps you on a lower price plan.

If you were thinking of signing up to Linnworks, sign up before the 13th of September and you’ll access the old price plans through the Christmas trading period right up to the 16th of January if you wish to.

Either new or existing Linnworks customers also have a sneaky option to hold the old price plans for a further year. If you pay up front annually for the next year’s usage, Linnworks will honour the contract. Again you would have to do this before th 13th of September should you wish to play the system.

All users, both existing customers and potential businesses wishing to utilise the Linnworks solution, can switch to a new price plan from the 13th of September should they wish to do so to access 24/7 support.