Update on eBay duplicate fee charges
We reported last night that some sellers had been in touch reported erroneous charges on their eBay bill. In particular it seemed that some listings were being double charged.
We’ve been in touch with eBay and they have given us this comment:
“A bug is affecting some items meaning that sellers are being charged duplicate insertion fees upon revision.
Items that meet any of the following criteria may have been impacted:
– New listings
– New scheduled listings
– Listings that were GTC renewals
– New items that had extra featured fees (picture pack, large gallery, etc.)
As of today, August 23rd, a fix has been implemented. New listings and GTC renewals will no longer be impacted from that point forward.
A credit for any unintended fees will also be posted before the next billing cycle.”
It looks as though eBay is on the case and hopefully this will be resolved swiftly. But it’s always good practice to keep an eye on what you’re being charged on eBay so it’s well worth taking a look at your invoice to make sure everything is correct.