Royal Mail hits delivery targets
Royal Mail delivered 93.35 of First Class mail the next working day against a target of 93%. They also also exceeded their Second Class mail target of 98.%, delivering 99.0% of this mail within three working days.
Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so”.
Of course for online sellers this doesn’t mean too much unless your items are small and light enough for 1st or 2nd class post. If you’re using services such as Tracked 24/48 then your parcels fall outside these targets. Nonetheless, for those who do use 1st and 2nd class it’s still somewhat disturbing to realise that 7% of your first class packets being late will be devastating to your feedback. Plus on top of that, eBay suggest to buyers that 2nd class post will arrive much more swiftly than three days after posting.