Linnworks to introduce 24/7 customer support
Linnworks will be introducing 24/7 telephone customer support in the coming months, according to a recent blog post.
In the blog post they say: “This decision ultimately reflects the needs of our customers, with the findings from our recent support survey showing that 86% of you voted that access to 24/7 phone support, live chat and ticket support, would improve your Linnworks experience.”
Obviously such a development will need investment so there will be some changes to what Linnworks users pay, and they say: “In order to accommodate these changes and fully meet your needs, however, we will be changing our pricing model. Specifically, this new pricing model will be based on user licenses and will exclude any limits to functionality. We also don’t believe in charging commission or costs per transaction charges, so the new pricing will still be a flat monthly or yearly fee, with no hidden costs or nasty surprises.”