eBay UK extends Royal Mail INR defects protection to year end

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As we reported before, eBay is providing protection to sellers who use Royal Mail tracked services from INR defect strikes. If you use any of the below services, as long as the You can read eBay’s FAQs on the policy here.

– Royal Mail 1st Class Signed For
– Royal Mail 2nd Class Signed For
– Royal Mail Special Delivery
– Royal Mail T24
– Royal Mail T48

eBay has now confirmed that the protection will be extended from the end of August until the end of the year. You should have an email about it.

Here’s the key text in the email: “WE’RE EXTENDING YOUR ROYAL MAIL PROTECTIONS. In April, we announced that we’d protect transactions where sellers use Royal Mail Tracked/ Royal Mail Signed For services from being counted as late deliveries. This is because we were receiving incomplete tracking information for these services. The protection was planned to last until 31 August.

We want to make sure we’re doing the best thing for our sellers, so we’re still working with Royal Mail to make sure we have the most accurate data possible. While we do so, we’ll keep these protections in place until next year. We’ll be back in touch in 2017 with an update about Royal Mail protections
and your account.”