PayPal say some glitch causes eBay payments to reverse

We’ve had a Tamebay reader send us some screen shots showing PayPal transactions for eBay purchases being reversed soon after payment was made.

PayPal Reversals

The normal email is arriving from PayPal saying transaction complete but shortly afterwards the transactions were reversed.

ON eBay inventory is reduced but there is no record of the sale anywhere on eBay neither in sales records, unpaid items, items waiting to ship or sold items. Again later it appears that eBay inventory is restored the to pre-sale level.

PayPal support said that they could “confirm that there is an issue with some eBay payments reversing for unknown reasons. We believe this has been caused by a system update that was ran last night which has a knock on effect today. We apologise for any inconvenience this may cause you and are working on it as a matter of level 1 priority to get it resolved“.

It may well be that you’ve been totally unaffected by reversed payments. It may also be that you’ve been affected by one and not even noticed. However it’s worth reminding people that rely on PayPal payments in order to ship sales that this isn’t the most robust way to gather sales – for the past 24 hours they may have shipped an item for which the payment has been reversed.

Have you noticed any unusual reversals on your PayPal account? We hope not, but if you have there’s probably little you can do as the sales will be considered has having not taken place.