eBay run feedback test: Stars out, Drop down selection in
Edited to add: It’s not a new feature after all, please read our update to find out what it’s all about!
eBay is running a feedback test which may delight you or may fill you with horror depending on how much you like it. The test replaces the option to pick a 1 to 5 star rating for Detailed Seller Ratings with a drop down selection.
I appear to be in the test group so I’m seeing the drop downs (at least in one browser), in another I see the normal star rating options. The questions asked and options to choose (which doubtless map to a five star rating) are:
How accurate was the item description?
Neither inaccurate nor accurate
How satisfied were you with the seller’s communication?
Neither unsatisfied nor satisfied
How quickly did the seller ship the item?
Neither slowly nor quickly
How reasonable were the shipping and handling charges?
Neither unreasonable nor reasonable
Is the test good or bad?
So the question is, will buyers be more likely to click very accurate/satisfied/quickly/reasonable or would they be more likely to give you a five star rating? Which system would you prefer?
From a buyer’s perspective, the trial is a pain in the neck. It’s tedious enough to click, click, click, click to leave a star rating for the four Detailed Seller Ratings. It’s even more tedious to have to click a drop down and then select an option four times for the five items I’ve just left feedback for.